Reviews of Cay Beach Princess Bungalows, Maspalomas

Had a brilliant 7day holiday at cay beach with my boyfriend. Rooms were very spacious and clean, the only problem was the plastic sheets underneath the sheet on the bed! There is a few cats that hang around the bungalows but all they are after is a saucer of milk and they are harmful! pool was huge, plenty of sunbeds for everyone. Staff were friendly! The only big problem was how remote it was, there isnt much around therefore it is necassary to get taxis almost everywhere! But apart from that it was the perfect holiday!

The only reason I have given this resort 3 is for the swiming pool where we spent a good deal of the time we stayed there as it was the only place the cats could or did not go into. Altho they did stroll round the outside , under the sun beds, thru reception in fact wherever they liked. Being woken in the night by cats fighting and going out to see cat poo on the patio table or finding 4 or five cats outside crying to come in then being informed that there are many more on site completely spoiled our holiday. Apart from basic hygine standards if I wanted to holiday with that amount of cats I would have booked into an animal shelter. As the complex is so isolated it was necessary to get the beach bus or taxi or stay with the cats. Last beach bus comes back at 4.15 so an afternoon or night at the beach is out unless you get a taxi. We booked loads of excursions as we needed to get away from cats and after all there is only so much time you can spend swimming as the hydro beds still werent working and the jacuzzi was tempermental that just left bingo in the evening or walking to the Princess hotel and enjoying their entertainment. Eventually (at our own cost) we moved to Playa de Ingles as that was the only resort Thomson advised us their were vacancies and thoroughly enjoyed the rest of our stay in Gran Canaria. The only way we could get moved was to contact Thomson direct in London as Ross kept assuring us their wasnt a cat problem well 7 cats or more between your accommodataion and the pool amounts to a problem for us and we are animal lovers with pets of our own. Also Thomson trips were over priced having taken a bus to Mogan for 5 euros we booked the market trip at over 40 euros only to be taken to Mogan and then returned 3 hours later. Again all Ross said was he couldnt see a problem. We feel let down by Thomson on many issues and will be wary of booking with them again

Just returned from a great two weeks in Gran Canaria. Set off a bit concerned after reading some of these reviews but we thought it was ideal.



ACCOMODATION:



Two of us shared a self catering bungalow which had more than enough space. Yes its only the bedroom which has air-con but thats all you need as each place has a table and chairs outside where you can eat no matter what time of day, and your therefore never really sitting in the living areas much. Cleaned and new towels 5 times each week. Its worth noting that there isn't an oven (only 2 hobs and a micro) but we didn't eat in that much anyway.



POOL/BAR



The pool is huge. Can be chilly in the morning but its what you need in the heat and its fine once your in. The pool bar can be expensive (3 Euros for just over half pint) but happy hour is well worth making the most of as you get two of whatever you order for the same price. Evening entertainment fine but not overly exciting (but you dont go to stay in all week)



TRANSPORT



Taxis the best way to get around. About 3 Euros to the beach and restaurants at Maspalomas, just under 4 Euros to Playa de Ingles.



EATING/DRINKING



We mainly ate down the waterfront at the Lighthouse at Maspalomas. 'Grill Faro' amazing meal (although you do pay a bit more). ''The 19th Hole also lovely and Thomson customers get 20% off all food and drink.

Chinese called 'Tony Chui's' near the British Centre in Playa de Ingles is great value for money and great food and right next door is 'Maccars' bar which is 1 Euro a pint!!!



ENTERTAINMENT/ACTIVITIES



The waterpark is a good day out. We went on a Sat and it wasn't too busy at all. Garbo's night (which will be explained when you go) is well worth the money. A great show, good meal, and the free bar just flows and flows.



SHOPPING



The shop at the bungalows is ideal for wee bits but can be expensive. Best supermarket is EuroSpar in San Fernando (3.50 in taxi) Definatley worth it if your there for two weeks.



All in all we had a great holiday and would recommend it to others. Its not 5 stars but its great value for money and a brilliant place to just go and relax.

oh, how can i forget to mention the best to eat.....

LAS CAMELIAS- super self service buffet on avda.tirajana (name of the road), about 3 euro taxi will get you there.

for 9.95 euro and cheaper for under 8, you can seriously eat as much as you like, mussels, prawns, salad, cheese, bread, pizzas, chips, fresh grill to order, stew, soups, ice-creams, fruit, pudding and more and more.

so if when you eat out, you like a 3 course meal, this place will save you LOADS.

we went there 3 times in 2 weeks. (our children eat loads)

chinese buffets are another bargain, between 6-7 euros and 1/2 price for kids, best ones are by the beach playa del ingles.

ENJOY

thank you so much for other advicers, we went there well prepared with cereals, coffee and tea, shame no one mentioned about sweet and crisps for the kids. also sauce like salad cream, ketchup etc. and after reading about ross-the-rep, we met him finally, yep, very helpful. and also melissa and her smile, from 11am with football to 9.30pm with bingo, still smiling.

very tidy bungalow, cleaners starts about 8am. never did breakfast at the restuarant, but pork chop for dinner was very valuable, 5.70 for 2 chop big chops. toasties by the pool was reasonable too. the water was a bit cold if you just want to float in there. light sleepers may have problems with people checking in 3am, but i didnt.

many mentioned about yumbo centre, not bad. but we prefered the anexco which is off the beach playa de ingles, about 4 euro by taxi. the beach was a lot better then maspalomas.

kids had great fun scuba diving (through ross) and sand boarding throught a leaflet in reception (PR surfing), but you have to book yourself. we highly recommend these 2 if you have kids between 10 - 15ish. but not yellow submarine and the sioux city did not interest the kids nor us at all.

car hire to tour the island is a must, you cant get lost. you can also top up cheaper food in supermarket (hyperdino is a good one) inland while you got the car. really worth the trip. expect at least 2 euro difference on a loaf of bread, a few rashers of bacon etc.

remember to take kids essentials like crisps, sweets, cereals, biscuits etc. i will try and load some food photos.

apart from expensive shopping, we had a really great time, lovely and tanned all over. kids really enjoyed it and that's the main thing.

have fun!!

JUST ARRIVED HOME FORM CAY BEACH WHAT CAN I SAY AFTER SEEING SOME OF THE REVIEWS I WAS A LITTLE WORRIED, THE BUNGALOWS ARE CLEAN AND VERY RELAXING AND HAVE A GREAT LITTLE PATIO AREA THAT YOU CAN SIT AND HAVE YOUR BREAKFAST, THE POOL IS VERY NICE AND CLEAN BUT NOT ENOUGH PARASOLS TO GO ROUND SO YOU HAVE TO GET UP AROUND 6 - 7 AM TO GET A SUNBED AND PARASOL WHICH WAS NOT MUCH FUN AS YOU REALLY NEED THESE AS IT GETS VERY HOT AND ARE A MUST FOR CHILDREN, THEY HAVE A HAPPY HOUR TWICE A DAY BUT FOUND THAT THEY PUT THE PRICE UP A LITTLE ON THE DRINKS AT THIS TIME WHICH WAS NOT QUITE RIGHT AND THE DRINKS ARE EXPENSIVE 8 EUROS FOR TWO RUM AND COKES. THE STAFF ARE FRIENDLY AND POLITE AND SO WAS ROSS BUT AGAIN HIS WELCOME MEETING TALK IS A LITTLE WEARING AFTER YOU HERE IT OVER AND OVER AGAIN. THE AIR CONDITIONING IS 6 EUROS A DAY BUT IT ONLY WORKS IN ONE OF THE ROOMS IN WHICH IT IS FITTED SO THE OTHER ROOMS REMAIN VERY WARM AND AFTER PAYING 60 EUROS FOR THIS I WAS VERY DISAPPOINTED AS YOU CAN HIRE FANS WHICH WORKS OUT ALITTLE CHEAPER. YOU WILL NEED PLENTY OF SPENDING MONEY AS THE FOOD AND DRINK IS VERY EXPENSIVE IN THE GRAN CANARIA NOW AS DEAR AS SPENDING A HOLIDAY IN BRITAIN AND MOST OF THE PEOPLE WE MET MENTIONED THIS. THE BUNGALOW GARDENS HAVE MANY CATS THAT LIKE TO COME INTO YOUR ROOM IF YOU LEAVE THE DOOR OPEN AND BRING YOU THEIR KITTENS, I THOUGHT THIS WAS GREAT AS THEY WERE REALLY FRIENDLY AND THE KITTENS GORGEOUS AND FUN TO SEE THEM PLAYING AND CLIMBING UP THE TREE'S AND MY CHILDREN LOVED THEM ,BUT I DID ONLY LET THEM STAY OUTSIDE AND FED THEM EVERYDAY. THEIR IS NO OVEN BUT A MICROWAVE AND TWO RINGS ON A STOVE WHICH TOOK FOREVER TO GET HOT SO COULD NOT USE, ITS ADVISEABLE TO TAKE A TRAVEL KETTLE AS THEIR IS NO ELECTRIC KETTLE ONLY A WHISTLE KETTLE THAT NEVER BOILS. TENNIS WAS AVAILABLE AND CRAZY GOLF BUT AGAIN AT A CHARGE. THIS WAS A VERY RELAXING HOLIDAY AND I WOULD RECCOMMEND IT IF YOU WANTED TO CHILL OUT, THERE WAS ENTERTAINMENT MOST NIGHTS THAT WAS OKAY BUT THEIR IS A GREAT PLACE CALLED YUMBO'S WERE THEY HAVE BARS ETC AND MANY SHOPS AND PLACES TO DINE INCLUDING THE HARD ROCK CAF'E WHICH HAD LIVE MUSIC AND ONLY COST 4 EUROS EACH WAY BY TAXI. I WOULD RETURN AGAIN AS I HAD A GREAT TIME AND THE BAD POINTS MENTIONED WERE MINOR THINGS WHICH WERE SHADOWED BY THE GREAT WEATHER, THE LOVELY PEOPLE WE MET, THE RELAXING BEACH AND BY SEEING OUR CHILDREN ENJOYING THEMSELVES AND MEETING OTHER CHILDREN AND THE PLAYING IN THE POOL FOR HOURS WHICH WAS SUPRVISED BY A LIFEGUARD.

just got back from cay beach and am quite impressed considering some of the reviews previously featured on this site.

yes the bungalows were a bit dated looking but there was more than enough room for a family of four and they were quite comfortable, my only disapointment was that there was only air conditioning in the bedroom where my children slept so we had to leave the windows open in the lounge area which was fine until a fueding family moved in next door for a week and woke us up with their drunken arguments at 3 and 4 in the morning, however had a word with ross the rep who in turn spoke to the family and this did the trick,thanks ross.

The pool was great and refreshing not cold,after all you want to cool off not take a bath!

by the way never mind the germans reserving sunbeds the english were worse putting their towels out through the night,shame on you! there were plenty sunbeds and plenty room in the pool,our 1st week there was a lot of spanish on holiday and the atmosphere poolside was great however the 2nd week was more brits and the kids took over the pool a bit with their water pistols ok if your in the water but not if your just on your way out for the evening fully dressed!

went on two excursions,souix city which was ok much preferred garbo's, we didn't upgrade to 'gold package' and unless your really bothered about tapas or extra champagne you wouldn't be missing out on anything,entertainment and meal was fantastic and were sat with another family of four and by the end of it we were dancing on our seats much to our childrens embarrassment eh samantha!

we also went to las palmas twice the bus fare for the four of us was 21 euros which is cheaper than going through thomsons,great place for shopping.

also got the bus to mogan market costing 14 euros for the four of us,great market but take a bottle of juice as when we got to the end of the market the only pub on that side of the market was really expensive 12 euros for 4 soft drinks,plenty other places to eat and drink at the start of the market,we also haggled with the traders and did quite well.

got taxi's to playa des ingles and meloneras.

meloneras is a really good place to go for something to eat in the evenings try 'grand italia' or chino canton are really good but you won't go wrong with any of the restaurants along the front but if you arrive after 8pm be prepared to wait for a table at grand italia.



Meloneras is also the place to go if you want to shop for designer clothes.shops include lacoste and boss.

overall had a fantastic holiday and would definitely revist the same area and the cay beach bungalows

Got back from the Cay Beach Bungalows this morning. Arrived late at night, receptionist spoke quite good English and was helpful. The pool was of a very good size, nice and big although same depth all way round. Temperature of the pool was cold but once in for a few mins you soon get used to it. Plenty of sunbeds although could do with a few new ones!



Pool bar was very expensive and the shop next door also expensive, however sells almost everything! The bungalows are small and basic but clean. Shower was a little cold trickle, until u bash it and get it working properly. Maids could have cleaned and changed the beds more often.



Location a bit out, closest place to walk about 10 mins away! Taxi's very cheap around 3-3.5 euros to playa de ingles where the nightlife was. Definately recommend the yumbo centre; shops,restaurants,arcades,bars. 'Cafe la Belle' and 'Rickys caberet show' definately the places to go, had a right laugh! Faro 2 shopping centre, a 10 min walk from the bungalows a very nice restaurant called the 'Dali' excellent food and nice waiters. Aqua land was very good, some good slides and some good things to do e.g the sea lions. A very expensive day out although well worth it!



Ross the rep very friendly and helpful, knows what hes talking about and recommends some good places to visit.



Most families and couples in the complex really nice and friendly. I would recommend the Cay Beach Bungalows to anyone and would return in the near future.

Just returned back from the Cay beach bungalows this morning and it was a brilliant two weeks!

On arrival we were unsure what to expect as most reviews seemed bad, but when we'd spent a week there we realised some people must just like to moan as there were no problems with the place what so ever. It was no where near as bad as some people made it out to be.



We were self catering, but took lots of food with us to see us through the first week. The prices of food there werent great, SOME things were expensive where as other things weren't. Supermarket next door is obviously expensive, however you can get a taxi to a local spar supermarket (about 3 euros) and stock up on all food there as its cheaper. Pool bar is a total rip off for drinks, but so is every other resuataunt around. It was about 2 euros 80 for a fizzy drink, so we kept nipping to the supermarket next door to buy drinks, theyre 1/3 of the price! for example bottles of fizzy orange can be bought for 1 euro, and kids capri suns only 50 cents. Also a supermarket at faro 2 shopping center which was cheap and a short walk.



Loved the bungalows, people said they were small when they were not! we had a room for 4, but they slept 5, there are other rooms which contain two bedrooms aswell as a living space as we found out in the last week.people said kitchen cutlery was basic, but what else would you need apart from knives, forks, spoons, cups, bowls, plates, saucers, toaster, microwave, fridge & freezer, sieves, teapot along with sugar and milk pots? Bathroom was spacious and had enough room to get everyone washed and ready, however the hair dryer was poor and took ages to dry hair. Bedroom was big also, much more room than was needed! Air conditioning was only 6 euros a day, we didnt buy it but got it free as they had forgotten to turn it off from the previous people before us! But the windows are great for a night, you can leave them wide open, as there are shutters which have gaps in to let in air, however nothing else can get in except your cool air.



Pools were great! one was huge, plenty of room for everyone even with people playing their ball games aswell as people on inflatable beds and rings,and there was no fighting for sunbeds either. no matter what time of day you go down to the pool you are guaranteed sunbeds and lots of space! The large pool was abit cold, but arent most holiday pools? but you get used to the cold witihin minutes and warm back up again. Water polo was played every day from 11-12 o'clock. and again in the afternoon sometimes when people asked to play it again. the other pool was great aswell, it's heated in winter but it was alot warmer when we were there aswell! its not as big, but it's great, not many people in it usually which is good also. it has a jacuzzi and hydro beds, which didnt work, the jacuzzi did however but we couldnt work out how to turn it on. people have made big deals out of these two things not working in their reviews, however who really booked thase bungalows just for them? it's abit pathetic if someones holiday is ruined because these weren't working and making the place sound bad because of it.



Reception staff and maintenance were also great, you just had to phone up with a problem and they'd send someone to fix it straight away. Maids were great too, they came in to the room every day and cleaned the floor and bathroom, swept outside, changed sheets and towels 2-3 times a week and even do washing up for you if you've left out anything dirty.



Trips, went on two. sioux city, it was pricey but worth it! It was cheaper booking it through thompsons also, otherwise it would have been another 10euros each to get in when you got there as it was 50euros per adult to get in if you just turned up at the place. it was a great night out, deffo worth the money. there was a free bar all night, an old western town, lots to do, brilliant BBQ with lots of food, wine and fizzy drinks, and a show at the end of the night, along with a live western singer in the saloon bar and line dancing.

Also we went on a free trip, a blanket trip to the caves. it was very interesting and a good half a day out. you didnt have to spend a single penny if you didnt want too. however there was a presentation for about 45 mins to do with a range of bed products, which looked great but were expensive, but you were not hassled to buy any of these at all. if you didnt want any you walked out at the end, and if you wanted some, you had to go find the salesman to talk to. we were then taken to some caves, in which people still lived which was interesting. we also got a tapas dinner there for 6 euros per person.



Ross, the rep was very helpful and a lovely person. he was always around and could always be found. Yes..his welcome speech was boring and repeated alot, 3 times a week at 11am..but this was only because it's done outside in the sunshine which was much better than being crammed in to a hot room, there are also free drinks of sangria and orange at the end of it. It wasnt a big deal to me and i didnt find it annoying. Obviously he has to give the same speech to all new arrivals otherwise it wouldnt have been fair! So i dont know why people complain! also, he does mention alot about trips thompsons have which most poeple thought was bad, however most families want plenty to do and him giving all the information gave people the oppertunity to do something exciting and different on their holiday rather than sit around all day.



The area was lovely, not alot to do but it was still great.

Taxis, you could get them to anywhere, usually between 2-3 euros! that is unless you are greedy and tight with money and cannot spare a few euros now and then.

Faro 2 center was literally 10 minutes away to walk, there was a long way and a short way to get there, ask ross about the shorter way! Theres shops and resuaraunts there which are cheap enough, apart from drinks which were expensive everywhere. The bars were great and stayed open till 3 in the morning! they werent as expensive for drinks, it was always fizzy drinks that were expensive, alcohol was cheaper! one bar especially, banana tropical bar was brilliant! the waiters are great and lovely to everyone, they're lively and it's also a great place for children to go. one waiter sergio was great he made flowers out of napkins for the children and taught people card tricks and was a good laugh. we went there every night for drinks after our meal.



it was a great holiday and we all enjoyed it and would deffinatly go back next year!

But...it's cheaper to book direct from the hotel and not through thompsons, we asked at reception and it's 66euros a night per room! not person.. to stay there in a room which sleeps 5, or for a two bedroomed room with sleeping space also in the living room its 82 euros a night per room.

Just arrived back from the Cay Beach Princess. On first impressions clean and pool great. The pool was never to busy which was great for the children and us to relax in the hot sun. High factor creams a must. The apartment was clean on arrival and that was it, because we slept late (due to noise from people arriving back from a late night out and having fun - jealouse) the cleaners did not come into the room which involved us having to put our rubbish outside which was not lifted for three days and after complaining on our ninth day that we had not had our bedding changed they changed it. Our daughter loved Melissa the entertainments rep from the Cay Beach (Not Thomsons). The staff at the pool bar where lovely. Aqualand okay - very hot on the soles of your feet. Nothing to do for 13year olds and a very expensive island to eat out at. Faro Beach had the cleaniest restaurants which looked on to the beach and only 3 euro's each way in a taxi. Only 4 people allowed in a taxi so if 5 people like us it was always 2 taxi's. Enjoyed the holiday, but would not go back to the island. Oh Ross the rep - very helpful and knows his job.

Hello All,

Just returned from the resort and was so glad to arrive home. I went with my wife and three young children and have to say that we found this complex a complete let down. I trully believe that this hotel has lacked investment for some time and that this is connected to the reps now sending us on "Free" excursions to Anfi.

Yes, we spent over 7 hours there and i feel totally dissapointed by my tour operators. After all, you don't expect your rep to reccommend this "Free day out" and then to have to explain why you don't want to part with £20k to a timeshare salesman.

I went into the pool on my first day with green shorts on and the chlorine took the colour out of them within an hour. The area around the pool seemed to be cleaned only 2-3 times per week and quickly became dirty. My children went on the bar football, air hockey after we were ready in the evening and became covered in dirt from the equipment. Fact-This equipment had not been cleaned for a long time.

The Jacuzzi was broke so you had to blow down a small pipe to activate it. The pool recliners were out of order but stagment water remained in the bottom of them. Germs must have been everywhere.

Had to get the doctor out on several occasions to the children with an eye infection and sickness and i was also ill. Nothing in short distance around the resort so needed to get taxis most times or walk. Most times we had to get 2 taxis as there was 5 of us(Taxis only allowed 4). £2.20 for just over half a pint of lager and £2.40 a loaf.It just goes on.

Ross, the rep seemed to be firefighting all the time and although a nice guy, did seem to be more of a salesman. Mellisa, the childrens entertainer was a god send and really tried her best.

Breakfast was cleared away at 9.30 on the dot and if you arrived at 9.28, then you had 2 minutes before it was removed. In a nutshell the complex was understaffed, undercleaned and definately lacked investment. I reall wish i could be more positive but really, i can't.

The best place on earth. You cant ask for more you have: 2 pools,jacuzzi beds,2 tennis corts, 1 football pitch,mini golf, pool table, air hocky, ping pong,mini super market, kids club malisia is great plans all the activitys diffrent ever day and evening shows.

the restrant is superb very very clean. it was 1 great holiday and i will be going back.

The best place on earth. You cant ask for more you have: 2 pools,jacuzzi beds,2 tennis corts, 1 football pitch,mini golf, pool table, air hocky, ping pong,mini super market, kids club malisia is great plans all the activitys diffrent ever day and evening shows.

the restrant is superb very very clean. it was 1 great holiday and i will be going back.

ps yes ross change you script it gets boring, I thought it was funny first time,when we hear it 14days in a row BORING apart from that, forgot to mention do not visit ANFI beach although ou get a free dinner as promised you also get a rep that will walk you around for three hours trying to sell you a time share. Aqualand excellent and souix city a must was not that keen on holiday world. Taxis really cheap once again I cant wait to return x

Just arrived home efter 2 weeks at cay princess, as a family of five we loved it the staff are very helpful and very polite, the room was just as shown in the brochure. Althought I would suggest that you take a travel kettle as he room has a stove kettle. The pool is spotless and a very friendly atmostphere, lots of familys. When we arrived we did not realize that there was going to be any activities for the children but we was very pleased as there is a play group at 1oclock and lots of other activities like table tenis water polo ect which gives us parents a bit of free time, this is not in the brochure, we was very pleased. Also good entertainment on a evening. We will definatley consider returning. We had a lovely holiday.