Hesperia Lanzarote Hotel

2 readers found this review helpful

My family and I have just been to this hotel for 1 week and we could not fault it! The staff were excellent as was the food, accommodation, entertainment, facilities. They have a huge army of staff that work 24 hours a day and cater for your every whim.
The food in the buffet lounge was out of this world and they had different themes for each night that catered for the different nationalities of the guests. If we ordered wine and then wanted to change seats they would come and carry your wine for you to where ever you wanted to sit.
Beds were changed daily, hotel cleaned daily. The out on a free shuttle bus daily to Puerto Del Carmen.
Everything about it was fabulous and I would recommend it to anyone. Some of the reviews that I have read are shocking; it makes me wonder if we are talking about the same Hotel.

2 readers found this review helpful

My boyfriend and I stayed at the hotel for 1 week commencing 12th April. I was appalled by the service and not happy at all with my stay there for reasons as follows;
Room did not have sea view and instead had a pool view; I have photographs from my balcony as proof of this. Despite me booking and paying for a sea view, even upon complaining, we were told we would have to pay more to be moved.
Room was not up to standard, had to complain to hotel about cleaning facilities to get them to clean room better, floor on balcony not cleaned, dirty ash tray lying in balcony from previous guests.
Beach front La Caleta restaurant was closed yet this was not stated on any promotional material including website and this is the reason we chose the hotel over others as it looked so pretty.
Building work was going on in hotel waking us up extremely early most mornings- mainly down by La Caleta restaurant.
Entertainment in hotel was poor - a violinist that was depressing and not catering to tastes of wide range of audience and one night an Argentinean dance group in awful costumes, very poor.
Food quality was poor - pool bar sold baguettes at a very high price that were not nice to eat.
Also not very accommodating with food requests despite it being a 5 star i.e. they sold ham baguettes and they sold salad baguettes but they wouldn’t sell you a ham salad baguette! Similarly they sold ham and cheese sandwiches but refused to put it on a baguette for you!
Hotel does not match up to 5 star standard - had to request an iron which took 24 hrs to arrive and then had to chase this up myself as they did not deliver it to me. This is bad service and an iron should be available in a hotel of that quality.
Service in bar poor - ordered a bottle of champagne and was given no ice bucket. Disgraceful and embarrassing.
Hotel info available from reception states 3 pools heated- only 1 was, the rest were very cold.
TV in room was faulty as per repair man who came to try and fix it and so we could not receive the English speaking channels we should have got meaning every night we had to put up with the poor quality entertainment in the bar or go out, not what you expect from a 5 star hotel.
When I complained to hotel I was told manager would contact me next day - he didn’t, I had to go find him the next day. When I complained to manager I had to ask him what he was going to do to make amends (he told me himself he was horrified at some of the incidents I had mentioned to him) instead of him offering a solution.
He promised to send a bottle of champagne to my room that day but instead we received a bottle of cheap fizzy wine. I had to go and complain again for this to be altered stating I found this insulting. This upset me greatly.
Exit to marina of Puerto Calero was poorly lit from hotel and due to building work at exit quite dangerous in the evening as there was sand all piled up that you couldn’t see and that I fell into and there was also building equipment left lying overnight.
Beach at hotel was rocky and nowhere to lie, apart from the man made part of 4 or so sun loungers the hotel had put out - not pretty and not nice.
Puerto Calero itself consisted of a marina with approx 15 or so restaurants all selling the same type of food at around about the same prices (pasta, chicken dish, steak dish etc) there are no bars only restaurant bars and I found this disappointing.
Everything I read before I went talked about how beautiful and exclusive the marina is so I was extremely disappointed when I saw it.
Don't get me wrong, it’s not dirty or ugly or anything but it’s certainly not anything to write home about either! All in the area is quite average to look at (unless you are a boat spotter) and there is not much to do at all.
I also think it’s quite overpriced for what you get and I have seen nicer scenery at home in Scotland.

We went to the Hesperia Lanzarote for a whole week and stayed in a Junior Suite for our Honey Moon. The room was clean and the shower fantastically large, the jacuzzi in our suite was also very nice after a day spent running around the island.
We really appreciated the fact that there area lot of place to relax in the various swimming pools areas. The buffet, which is included in the half board, is excellent. We also tried their Italian restaurant twice (inc. in the half board price), loved it, the most romantic place for diner is the restaurant they have at the bottom of the hotel, by the sea: good service, very intimate, with excellent food.
Every night we stayed at the bar listening to live music, especially enjoying the pianist, he was really good, playing classical and jazz, adapting to the audiences taste.
We also had booked an hour massage; it was delicious and I did not want to get up afterward. The spa facility is nice, it will keep you busy for half a day. The gym has enough machines, and they are very modern.
This was an excellent value for money deal. I would recommend it to any couple looking for a quite and relaxing stay.

My boyfriend and I stayed here as a break from all the hard work and lack of quality time we'd had from a hectic few months. It was just a 'one-night to escape' treat where we booked one of the suites, and I have got to say,... It was PERFECT.
We enjoyed our stay so much and managed to relax and de stress =)
As soon as you step foot in this hotel you can sense the elegance and all of the staff are friendly and helpful.
Our suite was stunning, we would have lived in it forever -given half the chance! We had 3 balconies with stunning views over the hotel pools and the sea, which was just beautiful when lit up at night; we had his and her sinks with a Jacuzzi bath and a huge walk-in body blasting jet power shower! He he,.. and a separate cloakroom. The lounge area was gorgeous too, with a huge L-shaped sofa and the decor is funky and modern but classy too. One of the best bits,.. THE BED!,.. it was HUGE,.. (we are talking 2 king-sized beds put together!)... covered in fluffy pillows and blankets, it felt like an eternity you had to roll across for just to go to the bathroom! He he.
We managed to get down to the spa and have a dip there, then treated ourselves to a full body aromatherapy massage each,... all I can say is I would recommend it to ANYONE. Felt like a new gal when it was over.
The restaurants are again lovely, the quality and selection of food is second to none, ... just soo much to choose from! Many hotels you get a buffet and there is the stereotype that the food is awful, but the Hesperia provides quality that reassures you they deserve everyone of their 5 stars and you appreciate just why they are considered one of the greatest hotels in the world.
The piano bar is again exquisite, with live mellow jazz on some nights perfect for that after dinner drink with your partner.
As you probably guessed, we thoroughly enjoyed it, this hotel is perfect for a romantic get-away and the chance to escape and enjoy the finer things in life. I would recommend it to anyone. xxx

I stayed at the Hesperia Lanzarote for my 30th birthday for one week in a suite, costing £1240 for two adults.
The hotel has a quiet location, which is probably best for adult couples (without disability issues due to constant differences in levels and the walk to the marina). The view along the coast and out to sea is lovely.
My suite was nice but was poorly cleaned (found several live cockroaches, spiders webs etc) and the finish was shabby. View was great.
Anyone else that has stayed in other 5* hotels will understand exactly what I mean when I say that the rooms are nice, but lack the quality and 'polish' of a true 5* hotel, as does the service. It is nonetheless great value for money in comparison with other hotels.
I would recommend it, but if you are a frequent 5* hotel guest and demand true 5* treatment and quality, look elsewhere!

1 reader found this review helpful

Just Returned (20th OCT 05) from the Hesperia Lanzarote. Had taken a last minute booking from the Web, 2 adults, 2 kids (4years old & 8 months old). - Got this at £1399 Half board for the week (Thomas Cook).
We must admit that the Hotel does offer most of the luxuries you expect from a 5 star, however it does lack a little of something that is difficult to actually pinpoint. The Hotel was great for Mum and dad wanting a relaxing break however there was not a great deal to entertain the 4 yr old. We did actually expect this so its not that we can blame the hotel on this point. There is a kiddies club but it isn’t totally supervised.
I think that they should make the Hotel adults only, as we discovered having an excited toddler made us uneasy around the pool area. This was due to the vibes that seemed to be coming from some of the other guest’s.
The nightly entertainment is superb, if you like to listen to a Harp or pianist. There are advertised a variety of bars listed in the brochure however we found that some nights when the hotel is quiet they tend to only have the Piano bar open.
Food in the hotel is fantastic, however the buffet does seem to get a little repetitive, they just tweak the dish the next night and re-name it. I think this does go for most Hotels though. Fish Lovers will be in Heaven with the variety available. - I was.
Take note if you are half board you will pay a supplement to eat in any of the a la carte restaurants. The food was good enough to stick with the buffet though.
Puerto Calero is an absolutely beautiful harbour, lots of Spanish bars and restaurants. Reasonably priced food and drink. We were also surprised with the price of the drinks in the Hesperia, very reasonable for a 5 star hotel.
Room - fantastic, spacious, even with a cot and additional single bed.
Overall I would state that it is a great Hotel that would be suited more towards couples looking for some exclusive relaxing time away. If there are any baby sitters out there willing to have our kids for a week I would definitely return to the Hesperia (albeit not paying the full asking price in the TC brochure).