Carlton Hotel

2 readers found this review helpful

I was worried about my stay at Carlton the night before i arrived the reports I read were all bad. But from the moment our coach arrived the staff was very helpful and friendly my room was clean and comfy. We had plenty of good food. and i would stay hear again and recomend it to others.

2 readers found this review helpful

I would not recomend this hotel or the tours, i have just came back and was very stressed,i had no heating in the room after complaining till the wensday, also went hungry 1 evening meal as i couldnt eat turkey and the cheff would not even do me a sandwich, a member of our party had 6 beans on her plate at breakfast, the lift holds 4 people and had to climb stairs and 1 day it wasnt working at all, i also paid £28 more than the others for a seaveiw and they got a seaveiw as well so if you do go dont book this option as chances are you will get one anyway.the tours consist of sitting on the coach for 5 hours out of seven and half, was given 1hour at the towns and one and half in a field with a cafe and wine testing, this was a waste of time and ached from the amount of hours we sat on the coach

10 readers found this review helpful

Having read some very bad reports about this hotel, my partner and I arrived with much trepidation as to what we might experience during our 5 day (4 night) coaching holiday. Much to our relief, we found quite the opposite as soon as we walked in.
Arrival: Our bags were brought into the hotel by staff while we sat in the lounge for coffee. Check-in was simple, quick and efficient.
Room: We had booked a double room with balcony and sea-view.
Cleanliness: This was in a good state of decoration with a clean carpet throughout, except for a couple of minor blemishes.
Bedding. Clean and tidy with freshly laundered sheets and pillowcases. Mattress was clean and protected with a mattress protector. Spare blankets provided.
Storage. Plentiful. Modern matching clean units. A three-door floor to ceiling fitted wardrobe with internal shelf and plenty of coat hangars. Ample room inside robe to store empty suitcases etc. Fitted dressing unit with 8 good sized drawers. Two bedside units each with 3 drawers.
Amenities. TV. Tea/coffee making facility, direct dial telephone, chair, comprehensive information booklet.
Security. Main door locked securely. Access by swipe-card. Balcony French doors and windows secure when locked.
Noise. No bothersome noise. At night, the sound of gentle breaking waves on the golden sands below our balcony lulled one to sleep.
Overall. Clean, comfortable and tidy.
En-suite: Small, but adequate. W.C., hand basin and corner shower. Constant hot water, even at busy times of day. Towels and soap provided. Overall well cleaned daily and hygienic.
Dining: Very impressive speed of waiter service. Full English breakfast. Three-course dinner, with 3 choices per course. Excellent food with adequate portions.
Lounge: Comfortable sofas, armchairs and tables overlooking the sea. Large dance floor.
Overall: The Carlton does not profess to be a 5-star hotel. It is a holiday style hotel that offers excellent value for money. (One can easily pay more in some other accommodations for a lot less excellence). All staff very helpful, well presented and very courteous. The hotel is in the process of refurbishment, with more new beds and carpets arriving during our stay. Conversion to digital TV and flat screens are now being installed.
Some hotels on the island have lacked the initiative to invest in refurbishment, ultimately to their own cost of survival. These are being forced to shut down with bailiff in, fore-closure and boarded up as a consequence.
The Carlton clearly is making every effort to give excellent service, quality and value for money. WE WOULD DEFINITELY STAY THERE AGAIN.

2 readers found this review helpful

only reason i gave it any rating was for waiting staff and food

5 readers found this review helpful

we was on holiday in two weeks ago.and our room toilet did not work right .can not flush it properly.not nice in this day and age.told them. did it once .still did not work right.allso we did not have any hot water .can not wash .can not get in the bath .too high was not told to ask for a walk in showel.food ok. and entertainment ok.but the bingo down stairs was too loud.as we can hear it in our room every word .no sound proof in the rooms .and the door did not work right in side our room and balcony out sideside our room is not security safe one wooden bar no good not safe ??? i was with merjestic hollidays not on list. and room was cold no heating on .i goot a cold bad and bronchitis too and to have take antibiotics tabelts

5 readers found this review helpful

I had to go and buy some for the Bathroom.I had to clean smelly Toilet the seat was loose dust and hair behind sink.Bathroom ceiling stained with mould. Leaked when shower was used in room above on last day some plaster fell off. 1st night toilet was blocked.
Bedroom dirty dust thick round edge of carpet.
Blankets on bed like old army blankets.
Food OK if you like roast potatoes and soggy veg every night
On last night DRAINS in Kitchen were blocked staff said Dinner would be a little late That night we ate out
Manager was not very helpful just did not care with any of our problems. Other staff told us to complain to our tour company

3 readers found this review helpful

I have just returned with other members of my family from a short stay holiday at the Carlton Hotel with 'Majestic'. We were very worried after reading some of the reviews regarding this hotel. However, we enjoyed our stay there with none of the problems that other people say they have had. We found the hotel to be clean and comfortable, the staff to be polite and friendly. My family had two rooms booked which were also clean and comfortable. The quality and choice of food (we were half board), was in our opinion very good and we enjoyed the evening entertainment provided. The hotel is perfectly placed with the beach in front and the main street behind.

4 readers found this review helpful

the wife and myself have just had a very good holiday at the carlton..28 june 2010 room was very clean.sea view from balcony superb beach yards away..staff superb very helpful..food good what you would expect for what you pay.couldnt knock the place.if you want 5 star you have to pay 5 star..we will be going again you carnt beat the position the hotel is in.pay the extra for balcony and sea view.its great to sit with a glass of wine and watch the world go by.the worst thing is lack of parking ..didnt bother us as we went by coach..clarksons from south elmsall yorkshire ..superbly run company dave

3 readers found this review helpful

Having just returned from this hotel we certainly would not recommend it. The hotel is very tired, very frugal and the food left a lot to be desired.

4 readers found this review helpful

I have stayed in many hotels over the years and this one is way down at the bottom of the heap. The rooms were just about ok except the bathing facilities. Bath with overhead shower facility. Could not fill the bath except through the shower head and water either boiling or cold. Beds not very comfortable. Balcony door needed dinamite to open and shut it. Food was as previously stated. Shopping done in Icelands as everything frozen. No need of a Chef as anyone can heat something from a packet. Even then it wasn't cooked properly or even hot some of the time when you got it. 6 out of 17 in group refused to eat evening meal in hotel after first experience. Staff friendly enough but understaffed. Needs a miracle to put right and would never stay there again.