TRH Jardin del Mar

6 readers found this review helpful

We have just arrived back after a great 10 day break at the Jardin Del Mar. it was the third time we had stayed in this hotel and each time we have enjoyed our stay, We do the self catering thing so we cant comment on the food but we were told by friends there it was good , the pool and garden area is lovely and we were impressed by the way the pool was cleaned and samples taken daily ..we know this because it was done at the same time every morning while we sat drinking coffee and taking in the spectacular views over the bay. there didnt seem to be much in the way of entertainment in the hotel but the square in SantaPonsa is just a short stroll and there were exceptional live open air shows every evening. There are a large and varied selection of resturants and cafe bars in close proximity to the hotel, we sampled many of them and they were all good and very friendly and the prices were very affordable. We also found that no matter what time you wandered back to the hotel ..and this holiday we had quite a few very late nights .. we felt quite safe and comfortable . The staff in the hotel were friendly and helpful and although there is no public phone in the hotel ,each room has a phone with the facility of an outside line ...haveing rung the uk several times to check on family and business we were presented with a bill at the end of our stay and was quite happy with the charge of 5 euros. On the whole we spent a very relaxing 10 days it was basic and clean bedding changed four times during our stay,and towels changed and the rubbish bin changed pretty much daily . we have been back 12 hours and am checking prices to book for next year ...great hotel!!

7 readers found this review helpful

Arrived at the hotel to find rooms were not available, after a 1 hour wait we then were given our rooms on the second floor. We changed and locked our money in the suitcase and went down to the pool area to find our bearings.
No more then 3 hours later we came back to our rooms to find that someone had been into our room, broke the suitcase and lock and taken all of our money and mobile phone. No sign of any damage to door or balcony, we had locked the door when we left and the room was over looking the pool so not possible that somene came over the balcony bearing in mind this happened in the middle of the day.
Went down to the reception and spoke to the most unhelpful, rudest, unsympathetic, suspicious woman I have ever had the misfortune of speaking to. She started by virtually finishing my sentence as when I said we have had money stolen she said "from the wallet", funny since im a woman and women don't have wallets they have bags. She then simply shrugged her shoulders and said well the police wont come, told me it was probably a guest or one of my friends and then said if I didnt like it just leave!!!!!!!!!!!!!!!! I have never been so insulted and as furious as I was. I had a blazing row with her, telling her how dare she say it was one of my friends, we were a family group including a child who wouldn't steal water from each other never mind money and how dare she accuse other innocent families in this hotel and what a cheek that we work all year and save and because of a very suspicious theft that we should leave? . After a lot of shouting at this horrible woman, she eventually said she would try and ring the police but they won't come, the police station in Santa Ponsa was closed on a Sunday????? and she then gave me the name of her manager and directions for the santa ponsa police station. She also then said there had been another burglary 2 weeks ago.
We then spoke to the manager who said nothing of any help, apart from they need new doors and cctv, which was quite obvious. He also said they had no other theft in 4 years, funny then that the receptionist told us 2 weeks ago?
We then spoke to a lovely barman at the california restaurant who told us the police station that the receptionist had said was in santa ponsa was not a police station but actually a tourist information centre????
We then took a taxi to Palma Nova (no more then 5-10 mins) and spoke to the police. While at the police station we were set next to another couple who were also reporting the theft of a mobile and money and they were staying at exactly the same hotel as us! They were 2 floors directly above our room and the theft had happened on the same day and they had been to see the manager before us. How odd then that the manager seen them, then seen us and told us there hadn't been any in 4 years!!!!
The whole situation is very suspicious and the fact we couldn't get any help, wrong information from the staff and an appalling attitude by the staff made the whole thing 10 times worse.
There was also a folding bed and mattress outside of my door best part of the week and dead insects in the bathroom on the first day we arrived.
Santa Ponsa itself is very nice, great resort, just don't stay here. If you have already booked and can't change it take everything of any value with you.
We will never go back due to this totally distressing experience.

We've just came back from the Jardin de Mar and it was OK for the money (we paid 48 euros per apartment per night). It is dated and worn out but clean. I think it used to be a 4 star back in the 80s but things have changed since, or rather STAYED the same!T he location was good, right on the sea front, and you definitely should pay extra for the sea view as it is also a lot quieter (the pool/garden area closes at 7pm therefore no street noise). My biggest complaint would be the quality of the bed mattress, the most uncomfortable I've ever slept on. I woke up every day with sore back (and I am only 35 and quite fit). Also, the towels seemed to be changed only few times a week (when we asked the grumpy receptionist which days, he DIDN'T know).There were many families with young kids who seemed to have a good time, but if you are a couple who is looking for a romantic getaway, I would not recommend this hotel!There was a 4 star hotel app.5 min away (with a similar name) that looked much, much nicer. So pay a bit extra if you want a good night sleep and better customer service!

2 readers found this review helpful

money stolen first day staff the rudest ive ever come across, entertainment lol thats a joke staff not helfull cleaner, well change of towels once in a week no beds made no clean sheets we were only there a week but still excpected some kind of cleaning to be done, kitchen the smallest ive seen no kettle or toaster very basic (be warned), this is a place to be avoided security is a shambles safety for children is a no no very large drop outside no lock on gates pools are lovely the gym is a joke,overall apperance is a disgrace dont let the lovely front desk fool u this place is cheap for a reason stay away from here santa ponsa a lovely place but dont stay here

3 readers found this review helpful

Just arrived back today and wanted to dispel a few myths. The hotel is very clean but basic but please remember that it is only 3 star and it's good value for money. The view across the bay is brilliant- pay for a sea-view but make sure you get one as the hotel gets busy and they seem to forget--take your paper work!! The safety deposit boxes are in reception- we found that strange but it was totally fine. The grand national race for the sun beds at 9am is true---you line up behind automatic doors and sprint for the beds- HILARIOUS!! However the pool is a must as the children have a smaller area to play. We bought our son a froggi orange pool jacket for 2.90 euros and it was the greatest investment as he spent most time in the big pool. Be aware the place is full of younger kids that run about- this is just what we needed and our 6 year old had an amazing time and did not want to go home. Everyone was really friendly. The pool bar is expensive- just go to the super market round the corner and buy your own especially if you are self catering. The reception staff on the whole are friendly apart from one grumpy guy but he was like that with everyone- even his work colleagues. The hotel has security that walk round at night and that made you feel safe and they escorted late arrivals to their rooms. Santa ponsa is brilliant for young families as the entertainment square is 2 mins away from the hotel. The drinks are pricey and the machines too- the cheapest bar is the one behind the stage. Crocodilos restaurant is a must but you need to book - family of 4 meal with 2 drinks each approx 60 euros but worth every penny- ribs and kebabs are to die for. The beach is beautiful and overall we would definitely go here again it was brilliant!!

5 readers found this review helpful

we have just returned 14 july
Great location for beech/shops/entertainment-if you have a push chair beech is a bit of a hike,or 10 mins walk on bumpy beech path
reception is a bit hit and miss i.e they could not find our booking when we arrived and acted like it was out fault,but were helpful on other issues
only downside is 'stampede' for towels (at 9am)is hilarious,one morning I got up with my running shoes on and challenged all the 'sadows' for a race for the best beds with my family and friends cheering from the balconies
I won the race and cheered as I gasped on my bed,only to suffer the glares from 'losers'
There are plenty of beds if the hotel was to clamp down form people claiming up to 10 beds then going off for hours sometimes beds would remain empty all day
The 'square is great' and best place to eat is 'jackies'
If you want late night entertainment the 'strings' bar on the strip is best(get a taxi back 3 euros)

4 readers found this review helpful

just back from a weeks holiday in this hotel and i found this hotel a very good hotel, did not enter the bar of the hotel as i went self catering and i did not taste the food but what i saw was very good.not much entertainment in the hotel but it was right beside the square in which the entertainment here was amazing.
The only downfall i found was that the security guards was entering the rooms but this got sorted and i didnt need to speak to the reception staff otherwise, the other thin was that there was no phone in the hotel to ring home but that is not the end of the world.
The apartments was kept clean and the view from the hotel was and the pool was just a nice size.
Forget all the bad reports i would definietely go back its just a place to put ur head i dont want to go to the ritz or anything

1 reader found this review helpful

just got back from 8 nights in this hotel, ive been already about 8 times so normally love it. this time i think i wont be going back.
the staff were the same as have been since i started going 8 years ago, just this time they seemed to make the prices up as they went along, one day i got charged 10 euro for 1 martini and 1 slush, unbeleivable!!!
the cleaners need to be taught how to clean, our sheets were changed just once and towels also once, the room was made up for four people when there were just me and my son, it took them 5 days to take the campbed out of the room, the day before we left they didnt even bother to make our beds!!!
i used to love this hotel but think for the money we spent we couldve gone somewhere alot better, i think its time they could spend a few pound doing it up, they must make enough!!! our shower curtain was all broken, the table on the balcony was smashed and we had lovely ants in the kitchen and bathroom.
nevermind it was still a lovely holiday and i cant fault santa ponsa as a resort, its really lovely.

I have never stayed in a hotel where the staff were as unfriendly and rude as I found them to be at the Jardin del Mar. Upon arrival we were greeted with a 'What the hell do you want' demeanour, as if we were uninvited intruders upsetting their daily routine. No please or thank yous or so much as a smile during our entire stay. One night we returned to the hotel and we were asked for our room numbers. The man at the desk took down the time and I simply asked why he had done so. 'Evidence!' he snapped. Another night we returned to the hotel and one of my friends burst out laughing upon hearing a joke. 'Shhhhhh!' the Victor Meldrewesque crone behind the desk scolded loudly, a look of utter contempt on his face. If we were being too loud (which we were not, my friend merely laughed as we made our way to our rooms!) he could have asked us politely to keep it down like any half decent receptionist worth their salt. Another such night my friend was yelled at and told to leave the hotel because he had made a shushing sound on walking passed the desk in mockery of the man's ludicrous behaviour the night before. On our last night we asked the same man if we could pay to stay in our rooms a little later than the 12 o'clock check out time, to which he snapped 'No! 12 o'clock out!'. We asked another more obliging staff member again in the morning and they told us it would be no problem at all. The hotel itself is clean and comfortable but that counts for nothing when it is staffed by such downright inhospitable people perplexingly filling positions in the hospitality trade. I'd go as far as to say the hotel should do itself a favour and sack one or two of their reception staff, and give their jobs to people who actually like people. I give it a rating of Awful, entirely because of the behaviour of the staff. Unexeptable.

5 readers found this review helpful

We have just returned from a great week at the 'Jardin del Mar' in Santa Ponsa, where both the hotel and the resort exceeded our expectations. We asked for a sea view, and were in the west facing block, on the fifth floor, overlooking the pools and sunbeds, with a view across the bay, which was excellent. The hotel, although showing some signs of its age, was well maintained, clean and bright. Although room cleaning is only on five days out of seven, the break is staggered, so you don't really notice. Accesories in the kitchenette are limited, there is no grill or toaster, and the kettle is heated on the hob, but we happily prepared breakfasts and light lunches. My only negative comment, (my partner doesn't agree), is that I found the beds hard. The staff were pleasant and helpful, and the bar staff an entertainment in themselves.
Facilities immediately adjacent to the hotel, although not all open, offered variety and choice, from souvenir shops and supermarkets to car hire and restaurants. There is a choice of Chinese, Spanish, British, Mexican, all sorts, and whilst we didn't have a bad meal, our favourites were 'La Pergola', just across the road and a few yards towards the Plaza from the hotel entrance, and 'Manolo's', a few hundred yards further on on the right, going up the hill towards the resort centre. Our least favourite was 'Le Jardin', just before 'Manolo's', our meal was a little too salty, and the chairs uncomfortable. Of the British eateries, 'Katies', on the Plaza, and 'Chimes', on the hill out of town from the roundabout where the bus stops are, almost opposite 'Jardin del Mar' on the other side of the bay offer excellent snacks and breakfasts, and the 'Pepper Pot' and the 'Duke of York' are good in the evening.
Getting about was easy. We caught the 102 express bus into Palma, the alternative 104 runs along the coast through the other resorts, and takes about 45 minutes longer. The bus station is underground, next to the state run railway station, and is clean, bright and it is easy to find connections to other areas. We went on the train to Soller, the station is only a few yards from the main station, the trip is fabulous, and well worth doing, as is the tram ride from Soller to Port de Soller, a return ticket is about 19 euro's, and makes for an excellent day out.
We also hired a car, not from the hotel recommended agent, but from Eurocambio almost opposite the hotel entrance, it cost us 1 euro more, but the proprietor was friendly, helpful, and went out of his way to make sure we were happy. We went to Valdemossa, then along the coast road back to Andraxt, another good day out, and then to the pearl factories in the centre of the island, then on to the Alcudia area. A tip is that we thought the prices in the factory outlets cheaper than in the jewellers shops in the resorts.
Would we go again, yes, Would we recommend our friends, yes, to both the hotel and the resort.