Sunrise Park Resort and Spa

i have just come back from there and it was terrible the food was constantly the same for the two weeks i went there out of all the staff 3 were nice the rest were rude, arrogent and disrepectful. the staff were willing to help but in there own time i had to miss dinner which wasnt such a bad thing but i was waiting for 2 hours for them to sort the door out because it wouldnt lock. there were ants in the bed so before we wanted to go to sleep we had scwish all the ants in our bed.the russians are rude and arrogent but some of the germans aint. hardly any of the staff speak english and if ur waiting at the bar be prepared to wait while they serve all the russians and germans before u. when i went thomas cook didnt tell us that the hotel was closing so for the last week when we were by the pool all you could see and hear was the staff and builders bangging and chucking things. the best things about this holiday was the beach and the pools. if u are looking for a holiday and ur spending money DONT COME HERE ITS NOT WORTH IT !!!!!!!!!!!!

3 readers found this review helpful

At first I made a terrible mistake. First I booked the hotel and then I read reviews. A nightmare. I strongly advice against it. So, I did not change the arrangment and simply went for it. The hotel is well kept, clean and everything works. If it doesn't, there is a team of technicians that operate 24 hours a day to fix anything. The food is ecxellent. The chefs try to be inovative, and eventhough they sometimes miss the target, it is allways good. The wine is not good. The pools are clean, but the water too warm. The garden is fantastic. Take a look at the photo-album that you can find in the net. In reality things are much better. The service overall is of average quality. The local labour force is excellent, the labour force they "imported" from Russia, Kazakhstan,...is kind, looks nice, but has little knowledge of catering and service in hotels. In July the majority of guests were Russian, however, inspite of all the reivew in this site, I did not find it disturbing. On my black list of most terrible tourists are still tourist from one of the northern European countries. Comming from a small country for me the majority of "other guests" were always foreigners...German, English or Italian speaking people. So, the difference is only in the language. I find bad manners to be democratically distributed among the population of each nation. I never go to the same place twice, but I would reccoment this hotel to my friends. At the end I would like to wish all the best to the managment of the hotel and hope they find their own recipe of the success, which is certainly not in trying to imitate the Greeks. Turkey has so much to offer from its own tradition of hospitality, cousine and natural resources and attractions.

6 readers found this review helpful

After reading the reviews on websites like this, I was dreading the holiday. I have a family of 5, and went with friends so there were 9 of us in total. We stayed in one of the apartments on the complex and the accommodation was immaculate. The maid came every day, tidied up, made the beds (sometimes the sheets were made into hearts or animals with fresh flowers) and supplied fresh water. The pools were very clean and not overcrowded. The restaurant was able to cater for tables of 9 every sitting; they would push tables together if a large one wasn't free. The food was excellent, and there was always plenty of choice. The Turkish a la carte was a great experience and the staff was so helpful and courteous throughout our stay. There are a lot of Russians at these resorts, but what you have to remember is that this is their part of the Mediterranean! The entertainment was very good the first week we stayed, my wife and I even got up on stage to take part in some sort of Mr and Mrs show. In the second week the entertainment staff were changed and they weren’t as good. Most of the staff can speak good English and they were always helpful. I can recommend the Turkish baths at Side, but don't bother with the market at Manavgat. The shops at the end of the road are better and cheaper. The pharmacist was helpful when our 9 year old was sick and the medicine he gave her was like a miracle cure. The staff at the kids club were fantastic and gave you the short break you needed! Overall, I can’t fault this resort at all. We went from 13th to 27th May. Later in the season it will be more crowded, just as it will be anywhere else, that’s why we go off season. I would go again next year, same time, and this time be able to look forward to it.

1 reader found this review helpful

i thought it was goin to be alot better
at sunrise but the pools are prob the best thing about it
the food is [--] the same food every night nuthing for
kids in the day time part from aqur park that gets
borein after a wile the night club is to small and need more
clubs for grown ups and russians are RUDE and need more
english stuff becuase these none all of the drinks are waterd and
tastd like drikin water the house keepin just put your stuff under
your bed so it looks like they done something but they have not
no live gaurds so if anything happed at pools nobody could help
part from guessts works moddy pedos part from the receptionist
small guy works at night time very sexy and always look tied
but will help you with everything and even help you with your
safe if its brocken that mine was all the time ;)

5 readers found this review helpful

We have just returned from 2 weeks at Sunrise and on the whole it was an enjoyable experience. The majority of the staff who work there are friendly however the reception staff were quite rude and unhelpful at times. We were staying in the main hotel and our room was spotless and the Housekeeper was wonderful. The pools are also very clean and the area surrounding them was also tidy and clean however the public toilets were a disgrace. The free beach towel service was shocking as there was never anybody at designated areas available to swop towels with, we mentioned this to reception everyday but they didn't seem to care. We did manage to change our towels nearly everyday but it was hard work.
I have a 3 year old daughter and she attended the Kids World Club and the girls who run that are amazing, they were so helpful and would answer any questions we had as best they could as we didn't have a holiday rep. My daughter felt very content with them and i have to say they made our holiday so much better.
As i said we didn't have a holiday rep, we actually did but he was nowhere to be found and about a week into our holiday he went home and never came back, another rep came in but he didn't speak to us and 2 days later another rep appeared in his place, Ian. Ian seemed really good but since it was out pernultermate day we didn't get a chance to really talk to him.
The food is ok, good days and bad. I know you can't expect to eat the same food as you would get at home but some of the dishes seemed inedible and the meat sometimes didn't seem cooked, i was especially wary of the chicken as they were cutting cooked chickens with pink bits clearly visable!! Also watch out for the residents from the sister hotel, Starlight,they use all of Sunrise's facilities and eat in the restaurant but the residents of Sunrise aparently cannot eat at Starlight!! This didn't cause my family too much trouble but we did see a number of families who couldn't find a table to eat because the starlight guests are eating there.
The variaty of drinks was good and they even did a kids cocktail which my daughter loved.
The beach is tidy and clean but hard on the feet as it is mostly stones, there is sand but it has little stones in it so not as soft on the feet, my partner even cut his foot walking on the beach.
The Hotel is siutated a long way from anything, there is a market within walking distance but nowhere to really escape to without using some form of transport which we found to be quite expensive.
The hotel is good if you just want to relax by the pool and not do a lot but if you want to experience Turkey it's a bit far away and not for you.
As for the Russians..........just think of cockroaches! Everywhere and just as disgusting.

3 readers found this review helpful

DO NOT GO HERE!!!!!!!!!! Yes the pools are quite nice, (2 with ear infections out of a party of 4). Check in was ok but double check your room details. WE were told we would have a duplex room.....not, we had to pay 280 euros to get the room we thought we had in the first place. The Russians are numerous, rude, discourteous and downright nasty. The food was awful with the same choice on offer day after day after day. The entertainment sucked. Once finished you cannot get a seat at a bar anywhere on the complex. The transfer time is about two and a half hours, don't be fooled by T.Cook. Safety at the aqua park area is almost non-existant. There is only one English channel on the TV and that is BBC News 24. The whole complex is geared up for the Russians, DON'T GO...........
If you hear another English voice you'll be lucky. If you do go, however, do the rafting trip, it was amazing, on the other hand don't book the last day cruise, you will spend 4 hours on a coach to get there, 4 hours on the boat, another 2 hours on the coach to get to your Basic hotel (it sucked). They never tell you that when you book these trips.
On the whole..........AVOID AT ALL COSTS.