Peckforton Castle

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Where do I start? Initially the castle was lovely when we arrived although we picked the worst weekend as it rained for 3 days. We were looking forward to a romantic 3 night break in a romantic castle and it all went wrong - the weather was the least of our problems.
A wedding was going on when we arrived which was fine, until the disco started up - our room 308 was directly above it. We could hardly hear the TV over Black Lace.
I tried to call Reception to enquire about when it might stop but the telephone wasn't working. Went down to Reception (miles away!) and they did apologise but said they were full so couldn't change our room and that the disco was going on until 12.30.
They offered to turn it down a little (which didn't happen) and offered to reduce our bill slightly for the inconvenience (we were staying 3 nights).
This all seemed well and good and we were happy until the last day of our stay.
As it's a remote place, they have a pumping system on their toilets and showers to remove the waste water. We have experienced this in the past and has not been a problem unless you put something down the toilet which you shouldn't.
On our last morning, I have a shower after my partner has had one and I notice the pumping system seems to be making more noise than usual. I don't think anything of it until I open the shower door and am sprayed by sewage pumping out of the toilet waste disposal unit (looked like the pipe clip had come off the unit).
This was not just shower water and had lumps of excrement and toilet tissue in it. I was covered, the bathroom flooded and it flowed out all over the carpet into the bedroom.
The pumping finally stopped but as the phone wasn't working in the bedroom, we had to go down to reception to complain.
As you can imagine I was horrified at a) flooding the room and b) being sprayed with sewage and was somewhat in shock.
At reception we were treated politely but not in a very apologetic way. I suspect they believed it was because we had put something down the toilet and found it hard to believe I was taking a shower.
I wasn't offered somewhere else to clean up in and we just went to breakfast. To be honest, I was still in shock.
On checkout half an hour later, they didn't take anything off the bill as promised for the first night and took nothing off for me being sprayed with sewage. We obtained a free pot of tea and that was it.
To be honest, that ruined the whole weekend away. My boyfriend didn't want to argue at the desk as he's not really a complainer and he was taking me away for a treat.
Personally, I think I should have at least had one night free for that trauma. I am hoping that by posting this information online they will consider who the customer is and that word of mouth is key.
The castle itself is nice but a little remote. Would recommend going in summer rather than winter as the walking will be better.
The restaurant serves good food but very pricey. We checked what the main meal came with and were told potatoes and veg. When it turned up it came with a tiny dollop of mash, 3 miniature carrots and two asparagus spears. We had to eat the biscuits in the room as we were still hungry.
The house white is very nice though and at £12.50 a bottle is good value. About the only thing I'd recommend about this place.
I think it's a good venue for a wedding where you only have to stay one night.