Holiday Village Sun Tropical Hotel

1 reader found this review helpful

Holiday was easy from start to finish.
Rooms available on time, no hassel at reception, clean large rooms. As we had asked to be next to other family members it was a bonus to have an ajoining rooms. Very secure apartments.
Pools not heated apart from one, although blame Thomson for this as did ask at the time of booking if any were heated, did not relalise the only one would be a paddling pool!
All food to a high quality something different every evening and lunch. Never found a problem finding a highchair. Spanish restaurant a disappointment as not much choice and did not feel typically Spanish?!?!
All staff helpful and served with a smile, even let on when off duty.
Having never had kids clubs available on previous holidays was dubious, but they were secure, educational and above all the kids had fun. One of my memories of this holiday will be all the childrens singing a chant a the tops of their voices whilst marching around the pool in their bunny hats, faces painted and holding hands.
Entertainment staff were brilliant at all times never without a smile whether on duty or not, even if children were not in kids clubs they came out around the pool to entertain whilst us parents observed from our sun loungers!! They derserve a medal for their patience.
An easy holiday if you have children, in a very clean relaxed environment.Will book again.

Was a bit concerned before we went after reading a few of the reviews on here. Went last week in March for 2 weeks - a party of 8 including 3 pensioners, 3 adults, 4 year old and 2 year old. On arrival at 3pm only 2 of our 3 apartments ready and had to wait until 5pm for other to be cleaned. On arrival reception a bit disorganised.
Apartments not 4 star, but clean enough. Pools cold but clean and plenty of them. Buffet restaurant a disapointment - not much choice, but always something. Did get a bit repetative, but it often does. Most restaurant staff really helpful and pleasant - a couple of grumpy ones. Main criticism is not enough high chairs - only 9 in whole restaurant and often had to wait for one to become available. Italian restaurant ok - had 2 good meals in there. Spanish grill a bit rubbish - not helped by the grumpiest member of staff being on duty for our 2nd visit.
Our 4 year old loved kids club (as she did last year at the Holiday Village in Majorca).
As far as evening entertainment we only stayed for the Ministry of Fun (kids disco). Entertainment team worked really hard and were brilliant.
In comparison to the Holiday Village in Majorca we were a bit disappointed, but overall we had a good holiday and the all inclusive was definetely good value for money.

2 readers found this review helpful

just come back from the sun tropical and it was brilliant!!!! The food was excellent lots to choose from and different every night pretty much - the staff are very friendly too, aprtment was clean and very big - maid service was excellent. The reps done a fantastic job in the evenings and round the pool - very professional. kids loved it!! everything you need from a family holiday - best for people with younger children though esp in the evening!! take the bad reviews with a pinch of salt. (not really sure what other people are expecting - 6*!!!) Their were plenty of people at the hotel who said it was excellent all different ages, families, couples etc. We didnt hear anyone fault the place. We will def go back sometime. It is situated 20mins from playa blanca (1.5 km)- which is what first choice state (some people seem to not notice this) but there is so much going on at the hotel that you wont be bored. there is a free bus which takes you into playa blanca too.
reading to bad reviews its like nit picking on petty things according to peoples personal opinions- this isnt the same for everyone especially not us!!!!!!
have a great holiday!!!!!!

1 reader found this review helpful

All the people that are giving bad comments are jusy stupid because this place is just fantastic. i went with craven college with all my Mates for work experiance and its was just the BEST EVER all of the entertainment team were just fantastic and treat us like part of there team, there were the best entertainment team i have ever seen :D the accommodation was good, you had all the facilities u need and all of the representatives were great always there to help you out, the swimming pools were great and the entertainment team at the dome really no how to make your night great. and playa blanca was a great place to see, and as for rancho texas well what can i say the best night out ever.
over all we all had a fantastic time when we were there
Kerry X, Charlotte X, Ema X, Katie X, Hayley X, Chris X, Danny x, Ali X, Leannah X

1 reader found this review helpful

I would just like to say I can't believe all the bad reviews with regards to the Sun Tropical resort in Playa Blanca Lanzarote. Our family of 4, 2 adults and 2 children aged 8 and 4 have just returned back from this resort and I feel the need to write this asap as I read many reviews before we went and can't believe what we experienced.
For one our room was very clean and cleaned most days 5 out of 7. The room was equipped with fridge, microwave, toaster and kettle and all this with our all inclusive package. Yes the complex is a distance from the beach and town but a free coach is provided on the hour every hour throughout the day and this takes no more than 3 minutes to arrive at beach. The complex has many pools and are all great for adults and kids alike with more than enough sunbeds for everyone.
The First choice reps and the In2action guys were absolutely fantastic with something always going on for the kids throughout the day and into the evening with my kids feeling right at home with all of the guys. This is the first time we have ever left our children whilst on a holiday in a kids club but they enjoyed it so much we couldn't get them out. With their free t-shirt and sun hat this was the best place for them whilst the sun was at its hottest at 30 degrees.
The food was normal for an all inclusive/half board restaurant with the correct foods been hot and cold. The beer,wines and spirits included were great along with the kids drinks and ice-creams.
All people we spoke to who were there on holiday also agreed on how good value this resort was for the money...
You have to remember that 4 stars in these countries is more like 3 stars in the UK so as long as you this into account you will have a great time.
Believe me we have 2 foreign holidays a year and this was by far the best we had had with our children since taking them away, in fact I think we will be booking to go there again later in the year as soon as possible.

hotel was lovely and clean, food in resaurant nice but allfull in snack bar.
staff very friendly.
the only heated swimming pool was the size of a bath tub.
no shops close bye and its a long way to the beach.
the kids two boys of 4 and 6 found the kids clubs boring.
evening shows were good but very late.
lanzaroti as a hole lives up to its name (lanza grotti).
if we hadnt of met up with friends this holiday would of been crap.

We have just returned from a week all inclusive at the Sun Tropical and we were extremely disappointed to say the least! There were four of us in our party, myself, my husband, my son Jack who is 5 and my daughter Olivia who has just turned 3. Having been all inclusive several times before and having seen in the brochure that the Sun Tropical was a "4 star hotel" we were expecting the hotel to be nice and food to be lovely, we were very much mistaken!
The food was absolutely dreadful! Having stayed on an all inclusive basis 5 times in the past (the last time being August 2008 for 2 weeks in the Holiday Village in Portugal with First Choice, which was wonderful) this was by far the worst food we have even had! There was no choice or selection and the food was cold on occasions! One morning the lady in front of me in the breakfast line complained and asked for the fried eggs to be taken back to the kitchen as they were not cooked! Every night we were given the same cheesecake with no other selections available apart from ice-cream and every night the cheesecake was still frozen in the middle. The salad on the salad bar was never fresh and for your evening meal you only got a choice of 3 things every night. It was worse than school dinners! I know for a fact that several guests complained about this.
With regards to our room, this was very basic and was definitely not up to 4 star standards. We had broken light bulbs in the bathroom and living room and the apartment was in much need of refurbishment. The worst thing about our room was the fact that the cleaner failed to clean it 2 days in a row, despite us putting the "please clean sign" on the door. We were absolutely disgusted with this, especially as we have 2 small children and I was heavily pregnant during the holiday. We phoned Reception twice to complain and then went the Rep to complain only to be told that "they were having an extremely busy time as 200 new guests had just arrived". This simply was not good enough. We were given clean towels for that evening but our room was not cleaned. This has never happened to us whilst on holiday before and myself and my husband were appalled with this service.
One of the reasons we booked this hotel was because we stayed in the holiday village in Portugal for 2 weeks in the summer and had a fantastic time. The Children especially loved the kids clubs in Portugal. However, we were very disappointed with the kids clubs in the Sun Tropical. The Kids Club day staff were grumpy and could not be bothered to be there. They had run out of bags, t-shirts, hats and cups for the "little Stars" age group which my 5 year old sun found extremely disappointing, especially as the 8 year old group had their bags etc. We asked about this twice and the Kids Club staff said they needed to order more! My children did not enjoy the club and in fact only went a couple of times during the holiday as they did not want to go. Whilst we stayed at the holiday village in Portugal my son asked to go the kid’s club everyday!
I could go on and on complaining about this hotel but I will focus on some of the few positive points. The hotel facilities i.e. pools, parks etc were fab. The hotel is very near to a fantastic beach, which my children loved. Every evening we took the children down to the entertainment dome which they loved. The children's entertainment was very good every evening and the staff were fantastic, especially Melanie who my daughter loved. On site the Pizza restaurant and Spanish restaurant (which you are allowed to use once each per week whilst all inclusive were fantastic, the food was excellent and the staff were lovely, warm and friendly (unlike the staff in the main all inclusive restaurant, who were grumpy and on occasions rude). Playa Blanca itself is a lovely resort, very pretty, clean, lots to see and do with a fantastic beach which is very safe for little ones.
On a side note, the 2 families staying in the rooms either side of us were both on their third visits back to the hotel as in previous years they had loved it. However, both families told us that they would not be returning again and that they felt "the hotel had gone down hill" and was not up to the same high standards as previous years. Both families were extremely disappointed.
On the whole we had a lovely holiday, but we spent the majority of our time down the beach away from the hotel and eat out quite a few times to get away from the terrible food. I would never recommend this holiday to anyone and would recommend that you think twice before booking! Having stayed in the holiday village in Portugal during August for 2 weeks the differences between the 2 hotels is remarkable. The Sun Tropical is by no way to a 4 star standard hotel. Extremely disappointing - we will be writing to First Choice to complain!

1 reader found this review helpful

Have just come back from Sun Tropical Holiday Village. Disappointed to say the least in the accommodation in this village. One bedroom apt was clean, but the towels etc left a lot to be desired. Food, although not a lot of choices, was on the whole ok. Spanish grill restaurant was better, with very good service. Italian was poor, with service to match.
Restaurant manager and staff were very friendly and helpful, as were bar staff (the Tavern). We stayed away from the Dome, since this seemed to be the place for the childrens' entertainment! There was a lack of decent entertainment for grown ups. Not everyone wants to watch football!!
Bedroom got flooded during a very heavy downfall of rain. Got quite a quick response from reception regarding the problem.
The layout of the village was good and on the whole clean and tidy. But not quite 4A standard, as is claimed in the brochure. Requires a bit of re-investment to upgrade to a decent quality. We were two days each week without maid service, it claims maid service 6 days.

1 reader found this review helpful

I thought the site was amazingly safe and very tidy. The entertainers were great.The food was a bit of a let down.Yes overall Sun Tropical can have a seven.

1 reader found this review helpful

We just got back from fabulous holiday at the Sun Tropical Village, and we (me, partner and two children ages 15 and 12) had a brilliant time. Beautiful location, lovely apartments we had a balcony one in Banana block and it had a great view of the pool. The maid came in everyday except sunday keeping it clean and tidy for us. The food was quite expensive in the village restaurants, but we did have a back gate key which was certainly worth having as there was plenty of choice in the town of Playa Blanca. We found the chinese restaurant the Slow Boat To China very good and reasonably priced. There was several restaurants on the sea front which were a nice atmosphere at night.
The only critism we would have of the village would be the entertainment at night, which in fairness may have been, because of the children's ages. It was mainly catering for younger children. The reps were very enthusiastic and you really couldnt fault them as they tried endlessly to get everyone to join in with varying activities in the day!! even
remembering our children's names and carrying my eldest daughter on her sunbed to join in with the afternoon volleyball game!!!!!
To summarise we all had a wonderful time at the Sun Tropical Holiday Village, we had amazing weather too it must have been in the 80s with only one cloudy day out of the week that we were there, we were very lucky as the week before had apparently been raining and cold!!! We all came back with good suntans and would thoroughly recommend this village. We certainly wouldnt mind going back again, infact i didnt want to come home!!!