Hilton Phuket Arcadia Resort Hotel

I just got back from 6 nights at the hilton phuket. What a wonderful property. we also just arrived from a stay at the Peninsula BKK. When arrived after an hour in a taxi from the airport, the family was exhausted. When we went to the front desk, they noticed my HHonors status (lowly gold) and told us to have a seat at the sofa. The check-in was done at the sofa and we were presented with a bucket of roses. I booked a suite using the "more free nights" promo so I ended up paying 4 nights instead of 6. The suite was GREAT. If you... more

We arrived at the Hilton Phiket after staying for 4 days at the Peninsula in Bangkok. The hotel is set back off the road so you have to take a bus to the main part of the hotel. We had to wait for the bus to come get us which was annoying. We checked in without problem and taken to our room which was surprisingly nice. The room we were in had a good view and was newly renovated. Good start. Off to the beach, which is across the street from the hotel. The beach is beautiful but not part of the hotel. There is no service on the... more

We arrived in Phuket late at night and had to take a shared taxi service to our hotel. Our hotel was one of the last stops since it was past Patong Beach in Karon Beach (which is a lot less crowded). We pulled up to a gate, and our taxi had to pass inspection by the guard. Then we headed to the welcome area and our luggage was placed onto a tram. This was pretty exciting since we didn't really know what we were doing. We weave throughout the property and end up at the reception area. The bell boys were extremely helpful! When we... more

We stayed at the Hilton for 4 nights during our vacation in Thailand. I wasn't sure what to expect before we arrived at the hotel as it looked like a huge resort with little Thai references. I was very pleasantly surprised when we arrived at the magnificent grounds of the hotel. It was very natural and beautiful. The service was the best I encountered in Thailand. The Lotus wing room was very beautiful indeed and the spa heavenly (a little on the expansive side, but worth a try). The food in the hotel is very good, but a little pricey.I... more

Ok, it is not an intimate, small luxury hotel masked to a Thai village: it is really, really big, but it is also perhaps the best hotel I ever have stayed in: the Lotus wing room was elegant and beautiful (and always very well cleaned), the hotel area is amaising with its lakes, pools, waterfalls, fountains and even peacocks. The open air lobbies were beatifully decorated. The service was excellent, and everybody was always very friendly. The breakfast buffet covered breakfasts from American pancakes to Chinise Dim yum and Japanese miso... more

We have just returned from 10 days at the Hilton where we held our wedding with 20 close family members. We were so amazed and impressed with the hotel, the service, location, grounds etc everything was perfect. The staff are so friendly and helpful, nothing was ever too much trouble. The resort and its grounds are so big and spacious that there was always so much to do if you wanted to, the Spa was amazing, there are so many different services they offer and the private rooms made it all the more special. It was the perfect location for... more

I was weary of staying at the Phuket Hilton for several reasons. First, from the pictures on the website it looked like everything was a bit dated and in need of renovation. Second, I wanted to feel like the I was in Thailand, not in some generic-themed resort. I must say, however, that all my qualms were immediatelly quelled upon arrival. The service was excellent all around the hotel. The receptionist personally walked us to our room and provided hot towels and juice while checking in. We had a huge basket of fruit waiting in... more

We booked a Spa rejuvenation Package and it was well worth it. It included a deluxe room, spa tretments everyday, breakfast and airport transfers. For the price we paid we were very impressed. The hotel grounds are beautiful, especially at night when it is all it up. It's peaceful and relaxing compared to the hustle and noise of Patong. The SPA is to die for. We felt we were like VIP's! There are so many treatments to choose from and the atmosphere is perfect - tranquil. All the staff are polite. friendly and always ready... more

First of all, this is probably the biggest resort I've ever seen in my life. For me that is not really a plus as I find resort of this size unattractive, confusing and somewhat messy. Being a Hilton however, I know I am not going to get bad service and that most of the staff will speak good English, that the Standard will be as high as a good Hilton in the States. While that was all true, I could not help but feel like I am still in the US! I think that this is the main problem with this place. Almost nothing about it was Thai. I have just... more

This is a huge complex and totally empty. After the tsunami everyone stopped coming here and we got a really good deal at the airport. I would thoroughly recommend this hotel. The food and services are expensive but it is a really good hotel. The pool areas were great and it is just outside the busy Patong Beach, so quiet too. One of the best beaches I have ever seen, although you need to cross the road to get there!