Hotel Serpina

Unable to describe how fantastic this hotel was. Me ( 20 ) and my friend ( 21 ) visited the Serpina in May 2008. The weather was amazing and the staff were even better. It was such a friendly atmosphere, they took care of us and the food was excellent. Also waking distance from everything but also far enough away for a quite night. PERFECT
The roos were decent size what you would accept from a hotel. Very clean and maintained well. The bar was always stock with veriaty or drinks, something for everyone. There was plenty of seats and sun loungers for everyone.
It was like a home from home.

My wife and I picked this hotel after seeing a review on another site. We then viewed the hotel web-site then booked the holiday through the Thomson web-site. What a brilliant holiday this was.
The hotel did not look too good from the angle the coach approached it but what a surprise as we walked to the reception desk. Right from the point of booking in we were looked after so well. Our cases were taken up to our rooms by the night staff, which were alert and smiling.
Our rooms overlooked the lovely pool and the room, though a little small, was quite enough for the two of us. It had the thickest mattresses we have ever seen and the en=suite bathroom had a very nice shower cubicle. A hair drier was also provided. The rest of the furnishing was in brand new order. Satellite television and a telephone also in the room.
Now to the wonderful hotel staff. From the manager, Ali, the whole team were the most friendly, efficient, caring people we had ever encountered. We are both in our 70s and are very well travelled but these young people were very special indeed. Nothing was too much trouble for them and they definitely enjoyed their work. They were staff entertainment nights once per week and the lads from the bar and restaurants did folk dancing, line dancing and some very funny games. These we accompanied by some great music provided by Ali on the Taz, the hairdresser on the accordion, a maintenance man on guitar and the lovely guy from reception on a Turkish drum. They could have made a living as musicians, they were that good.
We wanted for nothing and are already planning a return visit for next September. Indeed this may be our permanent September holiday venue. Our grateful thanks to our Thomsons Rep, Emma, for the way she arranged our departure home and medical care for my wife after a bad fall going towards our departure coach.
As I have said this was our best holiday ever. Thank you lads and lasses from the Serpina. Dave baba.

Both I and my husband have just returned from a 2 week holiday staying at the hotel Serpina.
We had been travelling abroad for 37 years and we have never in all that time had to complain about our hotel accommodation, this time it was not the case.
Hotel Serpina was very dirty, the floors were not cleaned the whole time we were there, and I put my flip flops on when getting out of the shower as my feet used to be black by the time I had walked into the bedroom. The towels were rarely changed, we spoke to several couples who were of the same opinion, and one of them said they only had their towels changed once in 2 weeks.
The food was awful, with no choice for your main meal, in fact there was only one choice, and that was served to you by Ozzy, who was very nice person. If you like meatballs The Serpina is the place to go.
The type of people suited to Serpina is without a doubt are teenagers; they hang around the staff and the staff around them. The noise level was intolerable, The last 3 nights of our holiday, we had around a couple of hours of hours of sleep, due to total inconsideration of staff and people shouting and dragging armchairs around.
They also had music playing until one night about 4am I went down in my night and complained, they did turn the music down but continued being loud. The next night it was back to normal, but we were leaving the next day so we just put up with it.
Hotel Serpina is so mean spirited, they do not allow you to take any food or drinks into the hotel, can understand their objection to food, but bearing in mind it was in the 40's and you need to keep yourself hydrated I thought it was really mean not to allow you to take a bottle of water to your room.
We would never never go to this hotel again.

This was one of the best holidays that I have ever had.
The accommodation itself was clean tidy and worth a lot more than the three stars that it had been given. There was plenty of space in the rooms, with clean and tidy facilities. The cleaner came every day and dealt with any mess that there was.
The facilities in the hotel were a pool, hairdressers, on-site doctor, bar and restaurant. These were constantly of high standard, and each member of staff would help with anything.
The food was amazing, with special deals on every night, and a Turkish night which was fantastic and I would advise anyone to watch it.
The bar staff could be considered as one of the highlights of the holiday. Each one was friendly, up for a laugh and made the holiday a fun time both day and night. They appealed to young and old couples, and families and brought more sunshine and happiness to the holiday.
Serpina hotel is an amazing place, in a good resort with plenty of activities to do.