Rhinefield and Vine Cottages

, New Forest
3 star
hotel photo
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Rhinefield and Vine Cottages Reviews

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Do NOT stay here. Not worth the hassle! Dishonest. False advertising.
1 / 10
Oct 2011, Kieter

We were a group of 27 going away for the August Bank holiday (2011).
Upon arrival, I had to call them to find out how to get in as I never received that information.
Inside, it looks NOTHING like the images on the website. The place is old, some bathrooms has carpets and all smell of urine and the showers does not work properly!
I sepsifically also asked if there is enough refrigerator space for 30 people and was told more than enough. Upon arrival, there was only one fridge, which was enough for about 8 people's food for the weekend and that excludes drinks/juice etc.
Upon leaving, I had to email again to ask what they require from us where they stated only to remove the bedding and the garbage.
Once back in London, I got an email stating that I will not receive my £250 deposit back due to about 10 invalid and ludicrous reasons.
Some reasons being that we apparently left an hour later than we should have, even though I have proof of photo's where we were all outside for a last group photo before leaving at 09:45. (property to be vacant @ 10am)
Other reasons included wood we apparently stole (even though we got it from the hotel next door - with permission), and apparently threatening the neighbours with their lives and setting things on fire which is all just ludicrous!! (BTW - the 'fire' was a normal BBQ fire, but they made it out to sound like we were hooligans setting the whole place alight.
They made up so many excuses it was unbelievable!
It took me a month and several emails as well as opening up a small claims court complaint to get my money back.
Initially they were extremely friendly and helpful, but soon turned very nasty.
Not worth the hassle! Dishonest. False advertising.

  • Advice: Don't even bother booking this. You'll just be dissapointed or lose your deposit.
  • Board Basis:Self catering
  • Tour Operator:Booked Independently

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Awful do not stay here
1 / 10
Jul 2011, happyg

1 reader found this review helpful

I got married recently at Rhinefield House and wanted somewhere close by where all my bridesmaids and ushers could stay. The pictures on the site look lovely and the people on the phone are very helpful. However on arrival (the day before my wedding) I was horrified at the cottage. It was old, dirty, mouldy and looked like it should be knocked down. One of the bedrooms was the size of a shoe box and had spiders all over it. I was so upset - as were my bridesmaids. They don't supply towels which at the cost of the place i was astonished at. So we had to hire them from the hotel. When the cleaners came on the morning we were leaving they were so rude. Do not stay here. There are plenty of other cottages in the area a million times better

  • Board Basis:Room Only
  • Tour Operator:Booked Independently

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Dont believe the photos
1 / 10
Aug 2010, andrewr

5 readers found this review helpful

Have just spent a week in the Rhinefield cottage with 14 members of my family. The photos on the website dont do the place justice, it looks like nothing has been done on the property since they were taken.
Mouldy, filthy bathrooms, an uncleaned semi functioning kitchen. Carpets or encrusted dirt I couldnt tell the difference. Water seeping through bedroom walls, no heating, the oil fired boiler has been out of action for at least a year (friends stayed last year). Non functioning showers with hot water that lasts 10 minutes, try showering 14 people!
Filthy diswasher, hot water over kitchen sink leaks onto electrics below.
Sorry I could go on and on, but please if you read this review find alternate accomodation or check repairs have been done at this proprty when booking.

Management response from Halcyon Holiday Cottages, Owners 21 Sep 2010

N.B. Not to be confused with Rhinefield Bothy or Vine Cottage. Rhinefield Bothy and Vine cottage are beautifully located within the grounds of Rhinefield House Hotel, sleeping 38 people. See the next review below, from a guest who did stay at our cottages. I can't speak for all owners of New Forest cottages, but most forest cottages, and certainly all the cottages around Rhinefield, do have oil boilers, as there is no mains gas. It does not surprise me that this holidaymaker found his boiler not working in July, and neither did his friends the previous summer. Like us, most owners will turn off the boiler for summer and would not expect heating to be needed in July. We have pumped electric hot water systems and electric showers, which are on all year round. Our cottages at Rhinefield are extremely popular, largely due to repeat bookings from large family groups and groups of friends, who enjoy the space and freedom that the buildings and the location provide

  • Board Basis:Room Only
  • Tour Operator:Booked Independently

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For my 30th birthday party I arranged...
10 / 10
Jan 2007, Miss DH Ward

7 readers found this review helpful

For my 30th birthday party I arranged a long weekend at Rhinefield and Vine Cottages for 20 people.
My expectations were fairly high as I had researched on the internet months in advance for the most suitable accommodation in the New Forest.
On arrival I was amazed at the quality, size, facilities and location of the cottages in the heart of the New Forest.
The cottages were converted greenhouses, so had lovely angled glass roofs for the dining and kitchen areas. The cottages were fully furnished with all amble lounge space, cooking and dining facilities and dishwasher - a real bonus for such a large group.
The bedrooms were spacious and airy with plenty of bathrooms in each house.
The grounds were well maintained and very attractive. The cottages are just 2 miles from Brockenhurst, so we were able to go into town for shopping and hiring bikes.
There were also plenty of nice walks in the vicinity of the cottages and they were nicely secluded.
I plan to book Rhinefield and Vine again as the weekend was deemed a great success by all who went and I would highly recommend Halcyon Holiday Cottages to anyone.

  • Board Basis:Self Catering
  • Tour Operator:Halcyon Holiday Cottages

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