Mon Repos Hotel Apartments

Brilliant - We had a fantastic family holiday, myself and my husband, 2 children and my mum and dad. Mon Repos apartments are just a 5 minute taxi ride from Ayia Napa so your just far enough away from the 'wild' nights you can have. Grapevines hanging over your balcony, the maids were in cleaning every day. A few restaurants and supermarkets close by, the excellent waterpark within 10 minute walking distance. Lovely, quiet, relaxing holiday - cannot fault in any way.

I stayed at the Mon Repos for 10 days during May ‘07; I can honestly say this was the worst hotel/apartment I have ever stayed at. Sure it has a nice pool and gardens and an ok bar/restaurant, but that’s where it ends. We arrived early morning at the hotel, understandably our apartment was not ready, but we at least expected to be welcomed by the hotel staff, instead we had to explain who we were to the two non English speaking cleaners (who were the only members of staff on site). The language barrier wasn’t a problem; they just didn’t know what to do with us. About an hour later someone turned up who took our booking form and kept us waiting for another half hour. As I mentioned we didn’t expect a room right away, but some sort of service would have been nice. Now, the room, well it was described on the internet on Hotel Bookings.com, as having a TV, hairdryer, radio, aircon, however, none of these where present in the room, except for the aircon, which had a local charge?????????? Of CY£3 per day (5euro/GB£3.50). We didn’t really have a need for the aircon, as the night’s were pretty cool, but, after sharing the room with several cockroaches over the length of our stay, we decided to pay the local charge for the aircon so as to deter any more cockroach from coming into our room (as they prefer warm environments). The aircon was supplied to us in the form of a fuse that we had to plug in ourselves into the aircon unit (very safe!!). After turning it on, it just made a noise, NO COLD AIR, we informed the manager, he had it repaired……………………………… two days later. The other thing that I noticed was that none of the staff on site were interested in helping with any issues, whenever they were ask to do something or if they were told of a problem or query, they’re response was “you have to speak to manager, he not here now, you come back tomorrow”. Finally, on the day we were leaving we handed the keys of the room to the manager himself, in his hand, he wished us a pleasant flight and we left, however, on arrival back home I was inundated with e-mail’s and phone calls, accusing me of not settling my bill, even though all my credit card details were in the managers possession. This was promptly resolved by me. Although cheap, the Mon Repos is definitely NOT cheerful, I do not always believe that you get what you pay for, but in this case it is definitely true.