Anchor Inn Hotel

Thank you we are glad that you enjoyed your stay with us. We hope to have you back again very soon.

We are sorry that your stay was less than pleasant. The issues your brought up that are valid have been taken into consideration and changes as mentioned on several other review are either completed or will be soon. We have upgraded 28 bathrooms thus far this year and are adding 37" flat panel TV"s. All of our deluxe rooms have the flat panel TV's as well. We are taking great strides to keep up with modernity in this rapidly changing technology driven world. Thank you for your feedback.

First and foremost, thank you for your repeat patronage. We hope that your most recent experience was an isolated incident and that you will reconsider staying with us again in the future. We have been cracking down on the housekeeping to make sure that no one else experiences what you did. in your room. We recently underwent a major housekeeping staff turn over and hope that our new team will upkeep our much higher standards. As for our breakfast room, the room does have its own air conditioning unit and a full size sliding glass door, which leads to a small seating area for fresh air. Different guests have varying levels of comfort, meaning that if we leave the door open and the air conditioning on, a guest who is cold, may of their own volition decide to close the door or turn off the air conditioning. When dealing with wide variety of clients it is difficult to make everyone happy, but we do try our best to. With regards to people smoking in the hallways, by NY law it is illegal to smoke in the hotel public areas. Smoking is only permitted outdoors or inside of a smoking room that is rented by that guest. That being said, it is possible for a guest to violate the law and smoke in the hallways. If a staff member were to witness it they would be promptly instructed to stop. Unfortunately, the only way to issue a violating to the offenders would be having a uniformed police officer catch them, which is very difficult if not impossible. As for our non-smoking rooms, we are constantly adding more nonsmoking rooms, and until the entire building is converted the potential to have a non-smoking room near a smoking room is possible. We do our best to keep those who are extra sensitive to smoke in our nonsmoking wings. If you decide to return to our property please request to be in a non-smoking wing when making your reservation.

We are glad that you enjoyed your stay with us with the exception of the continental breakfast. We do provide the free breakfast in the morning from 6:30 until 10 and it is an unstaffed buffet service. It is certainly possible for the breakfast supply to deplete during the service hours and we kindly request that guests come to the front desk (located a few steps away) or call using the house phone in the breakfast room to let us know that more supplies are needed. We will review our service with a smile requirements with the front desk staff to ensure they greet our guests more politely. Thank you for your feedback.

After a through review we were unable to find any information regarding this guest as having been a guest of our. The items described in the review do not describe our property. Please visit our website to see up to date photos. We do not have any VHS tapes in the hotel we have movies on demand provided by Lodgenet (over 200 to select from). The outside of the building was renovated in 1995 and the inside lobby and corridors were renovated in 2002. The standard rooms were all renovated in 2002. The deluxe rooms were all renovated in 2006, and now have 32" LCD TV's. The continental breakfast has 2 types of cold cereal, hot cereal, fresh bagels, waffles, muffins and all necessary condiments. With regards to their being a mess in the breakfast room. We are a family friendly property and if a child (or adult) makes a mess while serving breakfast, our staff will promptly clean it up.

After a thorough review we have determined that this guest never stayed at our property and the review was not based on our property. Please disregard it.

The Anchor Inn is a modern 2 diamond/star up to date hotel with many amenities that you would expect at a 3 diamond/star property. Some of which are movies on demand, refrigerators, coffee machines, high speed internet and much more in every room (see our ad). We apologize that this guest had an unfavorable experience and had any of the above mentioned complaints been brought to our attention they would most certainly have been corrected immediately. We just had a complete upgrade to out TV service with the addition of Lodgenet and their results did not come up with any broken TV's, thus invalidating the complaint. Our "message on hold" says "there is room service from several area restaurants" which in turn is delivery. We have electronic safes in everyroom, they are tested daily and should most definately be in proper working condition when a guest checks in. In the event that the internal batteries stop functioning in the interim they are easily replaced and once replaced the safe will work perfect again. An issue such as this would need to be reported to the front desk (otherwise housekeeping would report it upon guest check out). Finally, regarding our rates, our rates are very competitive for New York City. Please see some of the other hotels with similar ratings and you will see that our rates are on par with the other hotels in NYC.