King George Palace

Dear Guest , I would like to thank you for having taken the time to post your comments concerning your stay at the King George Palace.Myself and Classical hotels consider customer satisfaction as particularly important and guest comments assist us improving our services. Concerning your comments I would like to clarify that on April 4th the hotel underwent the monthly bug inspection and a certified company carried out a thorough spraying in the whole building including your room (according our data this was the third day of your stay ).Documentation of this is available on request and I am really sorry that you have not raised such an issue during your stay so I could provide them to you right away, As for the swimming pool at the spa I had to meet you in person in order to remind you the regulations and the requirements for using the facilities ,that includes mandatory use of slippers while in the area,no diving and no splashing .I understand being a parent myself how difficult it can get to discipline our children when they are on holiday.For me safety comes first and I can not run the risk of having any accident on the premises. About the size of the room let me inform you that the hotel is allocating each guest to the room type booked and if there is availability we automatically upgrade our guests to a higher category .Let me note that this was the case with you (you booked a superior room and you got a deluxe one , comfortable enough for a twin bed a couch an extra bed a desk and a coffee table) Myself and my colleagues will be glad to welcome you again at the King George Palace and you can always contact me directly for any assistance or information you need. Yours sincerely Haris N. Neofytidis General Manager King George Palace

Dear Guest, I would like to thank you for taking the time and writing your comments on our Hotel. It is unfortunate we did not get to meet since you departed so early in the morning. However I would like to clarify a few points on your comments in regards to our laundry services. I was informed the next morning of the incident and did the nessecary inquiries since I was expecting you to contact me. The number of items given for laundry were 29 in total and the charge was according to our pricelist which is similar to any 5 star hotel of our reputation. In addition, normally same day delivery is charged an additional 50% which was not applied in this case. The chocolates duirng the evening were not offfered as a compensation but is the standard amenity offered at our turndown service. It is unfortunate that you were displeased of the cost of our laundry services. I would be pleased to have the opportunity to meet you in person during your next visit in Athens. Yours Sincerely Haris N. Neofytidis General Manager King George