Coral Hills Sharm El-Sheikh

1 reader found this review helpful

I booked this holiday believing it was a 4* all inclusive hotel. When we arrived at the hotel we had a good impression of the hotel by the cleanliness of the reception and lobby area. We checked in quite quickly and made our way to our room. When we got in to the room it was quite clear that the room had been prepared for 2 persons not 3 (Family room). The reason for this is that we had been given a double room with 2 single beds and 2 pillows. As you can imagine it was a bit cramped once we were in their with our luggage etc. I contacted the receptionist and with great difficulty I tried to communicate that the room was not what I had booked and there was not enough beds.
After 30 minutes a porter came with a put up bed that was very tired and looked about 20 years old and was falling to pieces, it was also stuck together with tape. After another phone call and a trip to the reception desk we received another bed. Well I would not call it that, but my expectations were not very high at this point.
We decided we would have a drink so we went to the bar and after waiting 5 minutes for a member of staff to serve us. We were told that the bar was closed for all inclusive, I explained that we wanted to buy some drinks and he said ‘no’, so we replied ‘so we cannot have nothing?’, he replied in a very rude tone "NOTHING". We then approached the head housekeeper and he arranged for us to buy some drinks. We had a fairly comfortable sleep after waiting 2 hours for the room to be rectified and to be spoken to in a very rude manner.
We went to the dining room for breakfast. They call it breakfast in the most illusive of terms. The hotel quite clearly does not cater for British guests but for local nationalalities. The choice for breakfast was salad, Egyptian Foul, something that resembled smashed potatoes, hot dog sausages, hot milk, omelettes, toast and tea/coffee. This was repeated daily and the food looked disgusting and did not look appealing at all or fresh. The lunch time menu and dinner buffet was also disgusting and it was quite clear that the food that was prepared was at the lowest cost. The staff at the hotel appeared rude and unhelpful. The all inclusive bar was humorous, you were allowed local gin but tonic was not available all inclusive. I will not be booking this hotel in future due to the service we received and struggle to believe that this hotel has a 4* rating more like 2*.