Sunway Hotel

The Sunway Hotel in Penang's bustling Georgetown is centrally located - just five minute's walk from Komtar and surrounded by shops and a huge array of food outlets.
Our Expedia booking was somehow lost, even though we had booked months in advance and had an online confirmation with us.
The hotel took its time in finding us a room after first of all saying they were full and then they charged us more than the quoted Expedia rate, stating it was Expedia's mistake and not the hotel's.
A bad start to a dream holiday - but it got better!
The double room was spacious, tastefully decorated and had a great view of Komtar and the surrounding area. Air conditioning was of course a necessity and was welcomed with open arms on a daily basis!
An outdoor rooftop pool and spa was very refreshing. We sampled the onsite Samsara Spa, which was an expensive addition to the trip and the Thai massage proved quite painful, but the service and attention was excellent and well-recommended!
We were in an area surrounded by Chinese Hokker stalls, restaurants and bars, so didn't sample the food at the hotel once... as you can get fresh fruit, noodles and fantastic menus of meat and vegetarian dishes nearby at a tenth of the price!
Upon returning home in June of this year I complained to Expedia. They said they would deal with the complaint. 5 months later and I'm still waiting!
Expedia: Nil points. Sunway Hotel: 7 points. Penang: 10 out of 10! I'll be back!