Santa Maria Apartments

, Costa Adeje
3 star
Avenida Ernesto Sarti Urb. San Eugenio 38660, Tenerife, Spain
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Santa Maria Apartments Reviews

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Popular with burglars
2 / 10
Feb 2009, dozydonk

3 readers found this review helpful

I chose the Santa Maria because it’s in a good location but noted that two reviewers had reported losses from ground floor rooms so I added a special requirement “high floor please”. On arrival I found I had been allocated a ground floor room and asked to be moved to a higher floor, even offering to pay extra, but was given a blunt “it’s not possible”.
I was careful about security but I’ve always assumed that thefts from hotel rooms took place when the occupants were out. Wrong! Woke up on the fifth day to find that the flimsy catch on the patio door had been sprung, the door was wide open and my wallet had gone. I have a habit of always leaving my wallet on the bedside table so in order to steal it, the cheeky thief must have approached to within a few inches while I slept.
I reported the theft to the receptionist who came out with a pre-recorded announcement :-“We are not responsible for items which have not been placed in the safe” She put me in touch with the police but from then on, the management took no further interest whatsoever and offered no apology.
The police were excellent and more forthcoming: - “We have many complaints of theft from people staying at this hotel”. They seemed to be genuinely concerned about the situation, took full details and gave me an official report.
There are plenty of hotels of this price and quality in Tenerife and I strongly recommend you choose a different one.

  • Good For: Beach
  • Board Basis:Bed & Breakfast
  • Tour Operator:Travel Republic
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Loved it!
10 / 10
Feb 2009, chloe_rosbotham

1 reader found this review helpful

Me and my boyfriends (then I was 17 and he was 18) went to the Santa Maria appartments in august 2008 and loved it! It was soooo clean and the rooms where huge. We got a studio appartments and it was actually massive and really clean. We had no problems with the staff or the accomadation. We enjoyed lounging by the pool during the day and going out to playa las americas at night. Going to playa las americas costs around 3-4 euros in a taxi and is brillant! Amy our lovely rep was brillant and organised many different nights out for us. If you are going to teneriffe you HAVE TO go to the medievil night no matter what age you are it is amazing! The only bad point I would say is that the beach is black sand which isnt ideal, but the whether is brillant and santa maria is A+++ with many shops, restaurants, bars and clubs just outside of it. Would deffo go back =)

  • Good For: Beach
  • Board Basis:Self Catering
  • Tour Operator:First Choice
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good but not brilliant
7 / 10
Jan 2009, amie3112

Me and my husband stayed at santa maria apartments for a week and we had a brilliant time and cant wait to go back....He is desperate to stay at the same hotel but im not as i found a few faults with it.
The room in general was brilliant i cannot fault it...there was always hot water..i saw 1 cockroach which has made a bed in my suitcase but its to be expected in tenerife...the balcony was good with a good view of the volcano...the pool was lovely and warm and there was good security....the room was cleaned 5 or 6 times in the week and towels changed so that was good and an extra bonus we left money and jewelery around the room (silly, i know) but nothing was ever taken.
the pool was always really busy which was dissapointing as i am allergic to beach sand so the pool was my only option but as there were never any available sunbeds after 10.00 it was a case of swimming and then going back onto our balcony to sunbathe.
The hotel entertainment had a good choice on every day of the week. We went to the bingo night once and wouldnt bother again...the caller had to say the number in 6 different languages so the game took forever...we paid 5 euro for a ticket each and when we won the full house we were really excited as we expected a good prize but were very dissapointed when we only got 7 euros back.
We never ate at the hotel but did drink at the pool side bar which charged 5 euro for a bottle of strongow whcih we paid 90 cents at the supermarket for.
The staff were not very polite at all. we had not been told we had to leave our room by 11 on the day we left so when me and my husband came down at half 12 we were given a load of abuse but if they dont tell you how do you know..she said i should have read the small brochure given to us by our rep but who wants to read when they are on holiday!!!
Its in a good location apart from the hill up to the entrance although there are steps part of the way. Its a 5 minute walk to the shops bars and restaurants and 2 minute walk to the beach.
I will definatly go back to that part of tenerife but not the same hotel but dont be put off by that its monstly just because of the sand allergy and crowded pool that puts me off.

  • Good For: Beach
  • Board Basis:Self Catering
  • Tour Operator:Cosmos
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Great family holiday
9 / 10
Nov 2008, alison.higginson@tiscali.co.uk

1 reader found this review helpful

The Santa Maria apartments were lovely and in a good location, not far from anything burt reasonably quiet for putting children to bed. Although we did not join in with many of the activities, the poolside bar was very nice and the pool itself safe, with lifeguards on duty. Not far from beach for little ones either. Reception well staffed and very helpful.

  • Board Basis:Self Catering
  • Tour Operator:Booked Independently
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Great Hotel
10 / 10
Nov 2008, veronica jefferies

1 reader found this review helpful

Stayed in April 08 and August 2008 with first choice and going back again in december booked this time independently, think it is a great aparthotel and well worth the money, great location, no complaints, three times there this year so that speaks for itself, also stayed at Riu Adeje Aparthotel and the Santiago IV which were great as well, but this Hotel is cheaper and very handy for everything.

  • Board Basis:Room Only
  • Tour Operator:First Choice
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santa maria apartments
9 / 10
Oct 2008, christoff

me my partner and 2 children,and another family recently stayed at the santa maria apartments in adeje,on arrival we had previousley booked for sea view but were placed in the basement of the hotel,we complained about this and the staff were brilliant and offered to move us but after inspecting the other rooms decided to stay put as the basement rooms were much bigger.We have absolutley no complaints about this hotel,its close to shops,restraunts,which are still cheap,and our family reguarly ate out at night for around 20 euroes for all of us,the beach is within 5 minutes walking distance of the hotel with a small hill to walk down,,a bit of a chore walking back with a belly full of beer,the rooms were sometimes unbearable at night even though they had fans,but hey thats tenerife weather,the kids really enjoyed themselves,and the only problem we all had is the fact we couldnt stay for another few weeks,i would really recommend this hotel,hope ive helped your decision

  • Board Basis:Self Catering
  • Tour Operator:Booked Independently
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My boyfriend and I have just returned...
7 / 10
Sep 2008, Miss T Worthington

My boyfriend and I have just returned from a 10 day stay at the Santa Maria Aparthotel in Costa Adeje Tenerife, the hotel is in a good location close to all ammenities, there are several supermarkets close by however they are VERY expensive with the cost of a lettuce for example being over 4 euro's, however the hotel is also situated very close - 5 to 10 minute walk from all the resturants / bars in the main centre of the town where you can get reasonably priced meals, there are a good selection of resturants that cater for every taste, although Tenerife on the whole has become an expensive Island. Now on to the Hotel itself, I had requested an apartment on a higher floor with a pool or sea view, when we arrived the apartment we were allocated was on the ground floor and the balcony style terrace had a lovley view of a brick wall, we complained to the reception staff who moved us to another room on a higher floor with a view of other buildings - it was however a nice apartment with ample self catering facilities, there was also a lovley fan above the bed. There are televisions in the apartment that cost 1 euro for an hours use. The apartment however was only cleaned twice during our 10 day stay, the bed was only changed once and our towels also only changed once. The reception staff on the whole were rude, unhelpful and didn't speak very good english - with the exception of a couple who were really nice & helpful. The pool was very clean but it was small for the size of the hotel and volume of people and in my opionion the pool was really quite cold !! we did manage to get sun loungers everyday but if you want a good space you really need to be up early as a lot of people would reserve them with towels and then you would not see them there for most of the day, there were also a lot of cockroaches around the hotel in general - including 2 in our room !! Loro Park is a must and is really worth the money !!

  • Board Basis:Self Catering
  • Tour Operator:Booked Independently
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me and my boyfriend stayed at the...
4 / 10
Aug 2008, Miss L Brooks

me and my boyfriend stayed at the santa maria last year. the hotel was clean and tidy, rooms cleaned frequently (almost everyday), no air con, the pool didnt open until about 10.00am, always enough sunbeds, the pool was really small nowhere near as big as it looks in the first choice brochure, food is very expensive and not very exciting! the entertainment was appauling!!! for example a parrot show?, old singer guy and bingo. the staff on reception were not friendly at all, the entertainment guy was great though. we saw the rep for first choice once i think n he was rubbish didnt tell us about any excursions or anything to do wasnt helpful at all. the location of the hotel was perfect, near the beach, pubs, bars etc not too far from veronicas. there is loads to do in playa da las americas: watersports, boat trips, waterparks etc. i found the shops rubbish just sold a load of crap basically.
i think the hotel would be good for older couples and maybe families with small children but i think they would just get bored, definately not suitable for young couples wanting good entertainment. although there are plenty of places outside the hotel with entertainment and stuff to do.
i wouldnt go back to playa da las americas its too tacky and not worth the money we paid at first choice what a rip off i definately wont be chosing them again either!

  • Board Basis:Self Catering
  • Tour Operator:First Choice
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Myself and my girlfriend, both 21,...
9 / 10
Aug 2008, Mr S P Harris

1 reader found this review helpful

Myself and my girlfriend, both 21, stayed in the santa maria for 2 weeks and we had a great holiday! There was so much to do in the evening and in the day. There were plenty of excursions in the day and we went to a place called loro parque!! It was a great day out but it was a 2 hour coach ride to the north of the island. the rooms in the santa maria were good! they had all you needed. the only problem was the ceiling fan was absolutely useless so we had to go and buy another fan for 15 euros. There is a bar along the seafront called the moonlight bar and it was a really good atmosphere! If you do go there look out for the comedy elvis. Very funny!! There were plenty of restaurants right near the apartments. the only problem was there is a big hill leading up to the santa maria, which after afew beers got a bit much. Would not suggest this place if you have walking difficulties! All in all a great holiday! Would definitely go back again!!!

  • Board Basis:Self Catering
  • Tour Operator:First Choice
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Myself and my boyfriend have just...
8 / 10
Aug 2008, Miss K Bryan

1 reader found this review helpful

Myself and my boyfriend have just returned from tenerife and had a really nice holiday. Firstly this hotel is in playa de las americas not costa adeje though is quite near the border. It is a 20 min walk into the main nightlife and 5 mins to the local pubs. The hotel was really nice the staff were really helpful to us and the maids were great coming to the room more or less every day! The only complaint i would make is no air con. This is not too big a problem but it can become warm. The hill which people say you have to walk up to the hotel is more like a slope and takes about 2 mins to walk up. There are a lot of touts everywhere if you just say no thanks they normally just leave you. First choice were not the best of operators and weren't helpful really. There was no rep on the coach taking you there and back and you had to rely upon the spanish bus driver to get you to your destination. All in all had a great time and would recommend it to all my friends. Great for families and couples not for groups of young people.

  • Board Basis:Self Catering
  • Tour Operator:First Choice
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I stayed at the Santa from 3-13...
8 / 10
Aug 2008, Mr I Kearns

I stayed at the Santa from 3-13 August (10 days), I am fussy, and was very wary of other comments posted previously. But, we had a fantastic holiday and found the food to be good a lot of variety and found myself trying different types of food (very fussy eater)may I add.
The entrance to the hotel was spotless and the staff very helpfull the corridors stairwells
clean, Rooms very clean, towels and linen changed regular, maid service on a
daily basis also.
The hotel was mixed with the various cultures, but all very friendly, If you wanted a sun bed you had to get up before 9.00am (9.30am on a Wednesday as they cleaned the area thoroughly that morning) if you were late the beds were gone.
The nightlife was excellant, but must say the credit crunch was there to be seen as the once full streets in the evenings were not so crowded.
Touts on the street were the only pain but a polite no thank -you done the trick.
Best Act was Amy Whinehouse- Mike Carlton once again had us in stitches at the St Eugene bar, Chubby Brown was fantastic (not for kids) at the Rum Pot they sell Morgan's Spice and Taffy will give you a song.
Overall i would return to this Aparthotel and found my stay very pleasant indeed .

  • Board Basis:Half Board
  • Tour Operator:MEDIA TRAVEL
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I have just returned from staying at...
3 / 10
Aug 2008, Mrs E Prentice

I have just returned from staying at the santa maria for 2 weeks from the 25th july to the 8th august,we would return to the area but not to the santa maria ,the hotel reception and pool area were clean enough,our room was clean when we went into it then after that maid service was poor,balcony,bathroom & bedroom floors were not brushed for full 2 wks none of the floors were washed at all,sheets were only changed twice in 2 wks and the maid put dirty towels out the bath back on towel rail,we arrived friday night and reported to reception staff on saturday morning that the toilet was not flushing properly,had to report it again on the monday as it hadnt been fixed,so toilet did not work properly for 2days which wasnt very pleasant.Some of the reception staff were friendly and pleasant some were not.

  • Board Basis:Self Catering
  • Tour Operator:First Choice
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Hotel AmenitiesHotel Description
  • Beach
  • Free Parking
  • Restaurant
  • Suites
  • Swimming Pool
  • Wheelchair Access
Rooms: 402

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