Blue Bay Resort Hotel

The rooms were clean, the food cold and not enough choice vey repepative okay if you like pork. Don,t stay in the annex on the hill if you want a decent night's sleep the bar was open till 4 am. We changed rooms 3 times. Staff helpful, but the chef needs to get his kiitchen in order regarding the menu.

Me (24y) and my girlfriend (25yo) just came back from Blue Bay. The hotel is located in the middle of nowhere where nothings happening. beach: 1st rocky one and pretty small located about 5mins from the hotel 2nd at Agia Pelagia (the most amazing beach) 20mins walk staff: probably the best feature of BlueBay, really friendly (not all of them) food: average-small choice entertainment: non-existent apart from the late drinking at the bar

just returned from this hotel had a really relaxing holiday. the staff are really helpful and couldnt do enough for us. the accomodation was clean. The pool was busy with lots of children but the views are outstanding. the local beach is fab, much better than the pool worth the walk down ( 5 mins. ) not a good hotel if you have walking difficulties as you would need a car. the hotel does not have any evening entertainment, but it is perfect if you just want to relax and enjoy the beaches during the day. the all inclusive is very limited and you do feel the need to eat out.

We arrived at the Blue Bay and was impressed at the hotel features..We have 2 special needs children, & nobody offered to help us with our luggage to our rooms..We were told were they were and made our way to find it ourself.. The rooms were spacious, good storage, cleaned daily with a sea view that was to die for.. Now the FOOD!!!!! Firstly it catered for Europeans only..If you can survive on pasta & salad for a fortnight then you would enjoy... Give the management their due, when told of the problems, he did give the children more variety i.e chips, fish fingers, beans etc..Throughout the stay the food got better...He did say that we were the first English to stay at the hotel since opening.. So he tried hard to satisfy everyones needs.. ALL INCLUSIVE !!!!!!!!!!!!!!!! Fod obviously all inclusive, Drinks are a different matter... If you drink beer, wine , ouzo, raki your well away. Vodka Bacardi, Whiskey etc are NOT included and you have to pay 3 euros a shot.. Ice cream for kids, another dissapointment...11.30 till 3pm only.....And for kids only, adults are not allowed ice cream ....Snacks between meals ???????.......A spam & cheese roll with a slice of cake that is on the pool bar under a plastic cover...Once these have gone there is no more..... Location??????? The beach as they call it, is a few minutes down hill, but there is no sand, its a shingle slate rock that cuts your feet to piecees, then theres getting back up the hill ??? What a killer, my two boys who have walking disabilities cried all the way back up...A shuttle bus is put on to take you down & back but only at allocated times i.e 10.00 till 6.00 pm......A long wait if you don,t want to walk.. There is a sand beach in the village but you have to pay 8 euros to get there & 8 euros back.. Not bad but if you do it for 14 days then thats 192.00 euros... Enteretainment ????? Give them fair due, it was the beginning of the season for them and there were only 2 at the beginning, but no pool games, competitions etc..2nd week there were four, thought things were going to be better, ha ha ha ...Musical chairs for adults, that was your evenings entertainment..Quiz night, 15 questions..End of entertainment..Burst a balloon after a question for a silly prize ( free walk to the Village ) end of entertainment,..get the idea ????....Kids were totally bored at 1st with nothing to do, but it did pick up the 2nd week...Mini disco & it was mini...4 songs, end of disco !!!!!! A beautiful place, lovely hotel but it needs a lot more thought put into it to make this succesfull with the British....There is no entertainment as stated in the description details, no beach volley ball ( there is no beach ) no all inclusive as stated...No hospitatilty or welcome meetings... AND... The biggest con was the Cretan night...All Inclusive????guess what... you had to pay again for the food you pay for in your holiday...12 euros per person and you can eat & watch the dancers, if you opt out, your barred from the area to the upstairs bar & restaurant.... I cant say this was a disatrous holiday, we made friends with some fantastic English people, and we made our holiday work..We socialised, drank together went out together but most of all we laughed... The Europeans were rude, arrogant, miserable & thought they had every right to be there and own it... Watch out for Costas when hes in a bad mood down the pool bar,,,, ask for coffee he tells you to [-] Off, calls you a [-]...We personally thought he was funny, but can you imagine if we did it in our hotels here, we would be sacked on the spot !!!! We weren,t on the recieving end but we saw a few that was...If you decide to go, you will love the scenery...The End..

It was our experience that this is a good hotel let down by lots of small faults and raised expectations. The Hotel advertises itself as an all inclusive hotel with lots of facilities and services. In reality it is a good budget hotel with limited facilities and quite remote. Firstly it is located on the side of a hill and is therfore very difficult to negotiate for elderly or disabled people as there are steps up and down everywhere. An attempt has been made to help with lifts but this still does not make it easy to negotiate the hotel site. The facilities on the website were certainly overstated as it was on many other sited that i checked out. Facilities - There were 3 pools advertised of which only one was open, (another opened on our last day there). The area around the pool was not large and was therefore crowded, (even though the hotel was not full) which was made worse by the lack of sunbeds, and those that were there were in general broken in one way or another. There was a tennis/football court which i did see being used but as i did not use this facility i cannot comment, however it did look to be in good order. There was also a small mini golf course. I have seen other acivities such as beach volleyball advertised, but i saw no evidence of any other sports or activities. Food - The food in the main resturaunt was adequate but certainly nothing special. It did lack choice and was often warm as opposed to hot. The Greek salad was very tasty with ample amounts of it, and was available twice a day every day. The food did seem to be aimed at the German and French customers in the hotel and the choices were adjusted accordingly. The greek resturaunt was not open during the whole time of my stay., which again was dissapointing. It was advertised that snacks were available all day, however this turned out to be some dodgy spam and cheese rolls for a certain period and a type of cake for another period. This food was also kept out all day in the heat, which i do not think is best practice. Drinks - Perhaps one of the more dissapointing aspects of the all inclusive package. Beer, wine, ouzo, raki, Brandy and most soft drinks were included in the all inclusive. If you drink any other spirit for example vodka you have to pay for it, and it is not cheap. A shot of vodka comes out at 3.30 euros and that is without a mixer, tonic is not free and comes out at approx 1 euro. You even had to pay for cocktails made up with free drinks, for example a brandy sour, which again was expensive. Tea and coffee were also available at the poolside bar. Rooms - The rooms on the whole did seem to be as advertised, however if you dont have children i would urge people to stay in the main building and not the annex. As i stayed in the annex i can comment on this room, which if you have children is good as there are two parts to the room one for the adults and one for the children. However the rooms are very noisey, and sounds travel from the adjacent rooms. The bathroom is small and only has a hand held shower adaptor and a shower basin with curtain. Not good if you want a relaxing shower and more of an effort than you really want to do. Once given the correct remote control for the air conditioning it worked well. The views from all the rooms are spectacular and each room has a balcony you can enjoy it from. Staff - In general the staff are friendly, although the recption staff can come across as patronizing and not really that receptive to complaints. The staff in the bars and in the resturaunt are a credit to the hotel, and are always happy, chatty and smiling. One complaint is that there is maybe not enough staff and those there work extremely hard to keep things moving along. Local area - The hotel is located on the side of a hill overlooking the bay. It is about a 25 minute walk to the main village up and down hills and can be exhausting, especially in the heaty of the day. There is a reasonably long beach there with plenty of shops and tavernas. From the hotel it is an 8 euro taxi ride either way. The hotel does not provide any shuttles to this village. There is a small local beach which is very nice, which has a couple of shops and resturaunts and a diving centre. (the shops here are far cheaper than the main village ) It is about 200 metres from the hotel down the hill. This is ok when when going to the beach and a bit of a struggle coming back. The hotel does offer a bus to and from this beach at 9 in the morning and 6 in the evening, however in our experience this was unreliable Overall we had an adequate time at the hotel, but this was mainly due to the good weather, if the weather had been changeable then we would of struggled with this hotel. In its advertisments it raised expectations of what we were to recieve and this had an adverse effect on our holiday. It could be so much better if it concentrated on some of the smaller points, for example putting some bottled water in rooms on arrival, (the tap water is not recomended for drinking), or making sure that the sun beds are servicable. These are just two examples of many small points that would of made this hotel a better place to stay. I do believe they should withdraw from the all inclusive package and concentrate on B&B or half board, so that expectations would not be raised.

my wife and i spent a week at the blue bay just as it had opened on the first week of may,we read the reviews but we thought we would give it atry although they wernt too possative. we were greatly supprised andpleased. the place has obviously had a face lift and was very pleasant. the girls on reception were wonderful.the manager very helpful.the food good ,could be little warmer.the squid to die for. beautiful views.but it is a little out off the way and life is easyer with a car.by the way there is lots of steps

Hi just returned from blue bay resort, in agia pelagia crete. Where to start firstly the reception staff, are very nice. also the bar staff the 2 girls, and costas.The hotel caters for french/german/ dutch guests.the hotel is stuck out in middle of nowhere, there is no bus to take you to village, the beach bus goes at 9.00 and comes back at 6.00pm. it is all up and down hills. there was only 1 bar open and 1 pool. there was no greek restaurant, like stated, that was closed. We asked to move rooms we were on low floor in main building, and was over run with crawlers/woodlice, there all over, they did move us and room was lovely. Now the food no salad only tomatoes/and cucumber, food not hot no ham just cheese and like spam. the food was geared for the french vine leaves fish not a lot of variety. Now the alinclusive drinks, what drinks, you were only allowed beer/raki/and wine. NO cocktails or any shorts, if you wanted them. you were allowed water. so my advise if you want good holiday dont go here. Also NO entertainment at all.the beach is a cove and very rocky and shingle on beach and in the sea. This is a very expensive resort. lovely views thats about all.

From the reviews on this hotel and any other in Greece in fact I was expecting the worst. The people who wrote bad reviews were expecting a luxurious hotel for little money I think - If you pay budget prices then you should expect at worst a budget hotel. This was not however, the hotel was very impressive for the price. The staff were very freindly and helpful, the rooms were very new and cleaned extremely efficiently - we only went down to the pool for an hour or so and if I came back to my room it was blitzed. The food was at worst tasty and well cooked, I don't know why people complain about the food because it was local tasty food, If you're expecting fish and chipsor general cholestorel inducing food then you will be dissapointed as only tasty nutritious food is available. The free beer is lager which I obviously don't drink but there is weizen beer there which you pay for, but i'd rather pay for quality beer than have free lager. The free red wine was very drinkable. Local restaurants offer very tasty food - you must try a greek salad as I did. Views were idyllic.

i'm very happy about this holiday, it was really a rest holiday! We had a lot of yummie dinner, drinks all inclusive. The rooms were cleaned everyday. We had a lot of fun at the pool, and the other bays closeby are really worth a visit!

Very disappointed customer - After a 9 hour delay we arrived in Crete, as our plane was grounded in Italy with a suspected bomb on. As the English enjoy a good chat we spoke to around 8 couples and families all staying at the Blue Bay during the delay. All were looking forward to staying in a 4* fully inclusive hotel. SUNSTAR our travel providers as it turned out like to embellish somewhat. The package was supposed to include all drinks and food, a rep, the magnificent 4* hotel of the Blue Bay and transfers, well they got one out of four as there was a mini bus that took us to the hotel. Local beer, brandy, whisky, ouzo and riki with something that was considered to be wine were included however Vodka and Gin only came if your whole party paid for an upgrade of 3 Euros 50 per day. After arriving and receiving this great news we went to the rooms, we a young couple had a family self catering room which evidently had not been inhabited or decorated since the 50s. The door did not lock and the shower was broken. Nearly all the people we spoke to had rooms which did not fit their needs. We asked to be moved as our door would not lock and it took nearly 3 days before they moved us. The staff does work very hard in the bars and restaurants; however they seem to have very little interest in the English. The hotel is far more geared towards the German and French cliental so be prepared for some old fashioned sun bed wars. The hotel does not have many beds and unless you are prepared to get up at 4 to reserve one you will be on the floor. The hotel itself claimed to be 3* hotel which to British standards is a 2* and to be fair that is what you get. Our Travel providers SUNSTAR sold a very different package and along with the hotels miss leading web site you end up on a very different holiday. Good luck if you go but don't be surprised if you come back and all you can say is the weather was great!