Club Acapulco Holiday Village

, Kyrenia
3 star
Catalkoy Kyrenia Mersin 10, Kyrenia, Cyprus
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more room smart resturant staff, enterance hall to the anex,
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Club Acapulco Holiday Village Reviews

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Despite the few awful ratings for...
10 / 10
Apr 2006, Miss C Henderson

Despite the few awful ratings for this resort, I a 16 year old, the eldest child of the family adore Kyrenia and Acapulco. This summer I shall return with my family and cousins for my last family holiday for the 3rd time in 4 years.
The 1st time we visited Acapulco I was severely ill, ended up in Kyrenia hospital and had to have 2 injections daily from the hotel nurse, he however came early and left late to ensure I got my injection, likewise the hotel phoned a doctor to come out and visit, and ordered a mini bus to take me to the hotel. Obviously the good old E111 did not cover all costs and my parents had to fork out a lot for my medication yet with the help of my rep from green island holidays we got the money back on our return to England. As for the holiday I was live and kicking for my 2nd week at Acapulco.
Last year we returned I loved the week out of the two in 2003 as did my whole family therefore we returned last year along with 2 other families and Acapulco was better than ever, the new huge pool was complete and I will never forget the number of amazing people I met. 3 included staff, 2 from the entertainers and a third from a travel company, all of which went along to the amphitheatre and made everyone feel welcome before, during and after the shows, which are amazing.
The service is amazing I do not know what people complain about, yes the queues are bad, if you go for dinner at the earliest time possible, but the restaurant is open till 9pm, leave it till 8pm and you can wander in and all the food is still available up until closing. Likewise with breakfast.
It is a complete exaggeration that hundreds of turns come at the weekends, most of them are families, believe me I have been twice both at the beginning of August, the beach and pool seem a tad busier than usual but there is ALWAYS a free sun bed.
My younger brothers loved the kids club which kept them out of the sun, and the night time entertainers ran that and also kept us older "kids" entertained with activities.
The Turkish bath/sauna (free) is relaxing and Kyrenia itself is amazing, you must visit Niazis and also Bellapase in the mountains. It is spectacular up there. Despite Acapulco being away from Kyrenia harbour, hourly buses run from the hotel at the equivalent of a pound for a return journey (1 lire each way) likewise taxis are plentiful and cheap (beware of fast drivers).
You may think Acapulco is designed for families think again it is the most relaxing place on earth and at night the amphitheatre and pool tables and computer are away from the lobby bar and there is even a casino.
Its amazing, to me heaven on earth, the bungalows I admit are not 5 star, but the rooms on the 4th floor, to die for, drinks expensive yeah, but there are many ways to enter the hotel with water etc from Kyrenia, where alcohol and water are sooo cheap, like pennies! Also water is not expensive at all, the drinks are only expensive if you buy imported alcohol, ask for vodka/Bacardi local and it’s less than half the price, just be sure to ask for it.
Its Turkish way of life, it’s amazing it’s untouched, if love to travel but something keeps pulling me and my family back to Acapulco, we have never once in going abroad annually been back to the same place twice, well until now.

  • Board Basis:Half Board
  • Tour Operator:Green Island Holidays

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The accommodation and general...
10 / 10
Dec 2005, Mr TS Sabokbar

The accommodation and general atmosphere in the place was amazing. I had the time of my life made life long friends and enjoyed every second of the holiday.
The only regret I have is that i couldn't stay longer. Dedication to the team behind the scenes and the actors had a real laugh with Sherrif, Haroon, Shosho George all you guys. Best Holiday EVER!

  • Board Basis:Half Board
  • Tour Operator:Octopus Travel

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We selected this facility because it...
8 / 10
Oct 2005, petrkar

We selected this facility because it was one and only one offer of our domestic travel agencies at northern Cyprus. Reading the previous reviews we were a bit shaky about this place, but - generally - the overall experience was not disappointing.
It is really large-scale facility located in secluded position. It is disadvantage because you should buy everything within hotel area, consequently you pay higher (sometimes excessive) prices for everything. There is bus service to Kyrenia and back for reasonable price, but the last return is about 5pm. If you want to see a bit more and if you are not just idler car hire is almost must.
On the other side, the resort is very clean, carefully serviced and - due to its extent - never overcrowded.
Half-board catering is of very good quality and quantity. There are two possibilities of accommodation: bungalows and main-building rooms. Although more expensive, the main-building rooms are of better quality; some of bungalows are not yet renovated and if you will have the bad luck you will be frustrated. On the other hand, bungalows could be of some advantage for families with children. Both immense pool and enjoyable sandy beach are one of the best we ever seen.
I would say that this hotel is the good choice for people who prefer rather slothful and sluggish style of vacation. Although my notion of holiday is different, I surprised myself how it can be soothing.

  • Board Basis:Half Board
  • Tour Operator:Exim Tours / Czech republic

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We have just had an excellent holiday...
9 / 10
Oct 2005, Mrs J Dolman

We have just had an excellent holiday at the Acapulco in Kyrenia. The food was wonderful, the staff very helpful and attentive and the whole place was very clean.
The weather was fantastic 30C+ which was more than hot enough for us, don’t think we could cope with the 45-47C in the summer.
Although we do not have young children, this seems to be an ideal place for those who do. There are a number of play areas as well as children’s pools. Sun lounges and large umbrellas are always available as are beach towels.
A curtsey bus runs to and from Kyrenia several times a day and only cost 2 Turkish lire return.
We will certainly go back in the future.

  • Board Basis:Half Board
  • Tour Operator:Green Island

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What a wonderful holiday we had! This...
9 / 10
Aug 2005, Miss J E Gibbons

What a wonderful holiday we had!
This hotel is very very nice, not a five star by British standards but still a lot nicer than other hotels i have stayed in. The rooms were of a decent size with adequate balcony space and were nicely decorated.
The food was out of this world. Every night provided a different type of cuisine, a huge variety of foods. Its idyllic outdoor setting made each evening one to remember. The resort is a 10 minute bus ride from the town of Kyrenia and there’s nothing to do within walking distance. although the resort does have lots of activities on sight. the pool is huge and its right next to the sea. The beach was great, clean empty and right on your doorstep!
Entertainment was varied and available every evening but it didn’t start until about 10pm and was over by about 11.30pm.
The predominantly male staff were all very hospitable, polite and had quite good English. they made every effort to make sure our party of 10 were having a good time - in fact they treated us like royalty!!!
There were a few downfalls though. One was the fact that drinks at the hotel were very expensive e.g. £2 for a can of coke. In Kyrenia it was 40p for 2 litres. the hotel did not allow for food or drinks from outside places to be brought into the complex so we had to hide any snacks in our suitcases. Another problem was that the area around the pool was very very slippery. whilst we were there we saw a lot of people fall.
Overall the hotel was lovely. the flights were not as bad as i expected them to be after reading the airline reviews.
Once there we found Green Island Staff to be very reliable and helpful. Our Rep Helen was fluent in English and very friendly! We had a fantastic holiday and will definitely be returning in the future!!!!!!!!!!!!:)

  • Board Basis:Half Board
  • Tour Operator:Green Island Holidays

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Having read your site two days before...
8 / 10
Aug 2005, Mrs V Winfield

Having read your site two days before we left for the above hotel, we were somewhat alarmed and tried to change resort.
I feel that several of the comments were unjustified and wonder as to the extent of the writers experience of foreign holidays. One fault was the fact that the hotel and restaurant were on steep slopes which would have caused problems for elderly/wheelchair bound persons. Having fed back to Anatolian Sky I feel that note has been taken of this.
Although we were advised not to take drinks (bought outside) into our rooms we neither saw, nor heard of anybody being searched. Never, were we unable to get sunbeds on site, despite our holiday being taken in the height of the season. I am not sure that I would review hotels in future as the one written in July this year spoilt the looking forward to period of our holiday.

  • Board Basis:Half Board
  • Tour Operator:Anatolian Sky

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On our arrival at the hotel we were...
1 / 10
Jul 2005, Mr Mrs Williams

1 reader found this review helpful

On our arrival at the hotel we were given a room with a view of the servants entrance and car park, which were scattered with pots, tables and chairs - even though we had paid £200 for a room upgrade! There were no views of the pool, sea or mountains as stated in the Cyprus Paradise brochure.
There were no plugs in the bath or basin in the en-suite bathrooms and the patio furniture on the balcony was broken causing one of our children to fall! This was not replaced despite reporting it on first morning of our holiday.
Other guests staying in the hotel bungalows were seen regularly bringing in cockroaches which frequented their room during the night. The reception staff’s advice was just to spray them with bug spray and go back to sleep!
The half board basis is only available for evening meals and the price of drinks in the resort is extortionate - e.g. £2.30 for can of coke!
The air conditioning in the restaurant was not working. The hot food was cold and the cold food, which was not refrigerated, was warm. The quality of the food was terrible and you were left guessing what in fact you were putting on your plate due to lack of labelling.
The pool area is finished in a marble like tile which when wet is like an ice rink - we witnessed numerous children and adults slipping and falling . The whole area around the pool is in poor repair with many hazards.
Also, the hotel pool, beach and it’s facilities are open to the locals every weekend and they arrive in their hundreds taking over the place - mostly Turkish youths in their late teens who run riot around the pool area.
There are open man holes and drains on the main approach to the pool , and the pavements all around the hotel are left in a terrible state with numerous pot holes and uneven edges.
Part of the beach wall has collapsed and is left in a pile of rubble with numerous areas around the beach resembling a building site with sand, cement and wheelbarrows left lying around. Watersports consist of 1 canoe! There were numerous bags of rotting seaweed left for days on the edge of the beach.
On our first evening, we took a taxi to Kyrenia harbour and purchased some personal toiletries and some refreshments for our day trip the following day. On our return to the hotel the porter escorted us to reception and pointed out to the reception staff that we had carrier bags.
We were confronted by 4 staff who demanded to look in our bags and were told that we were not allowed to take any drinks or food up to our room or consume anything that was not bought on the premises.
They tried to confiscate our bags and we were told that we could collect them when we left the hotel grounds. We explained that the drinks were for a trip the following morning and refused to hand over our bags. We then returned to our room where we put the drinks in the fridge.
We then went to the Restaurant for cocktails and on our return to the room there was a note under our door stating staff had entered our room and taken the drinks from the refrigerator. We were told we could collect them the following day when we left the hotel grounds. The note was signed with a question mark!
After 3 days of our 10 day holiday, we asked to move hotels or be flown home early as we just couldn’t stand it any more. We were fortunate to be moved to a hotel in Kyrenia which was much better although we then had to go on a B & B basis, therefore having to fund our evening meals even though we had already paid for a half board holiday.
All in all, this hotel is a health and safety nightmare, the staff are rude and their policies leave alot to be desired .
This is advertised as a 4/5* resort - it is not!.

  • Board Basis:Half Board
  • Tour Operator:Cyrpus Paradise

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I was grateful for the contribution...
9 / 10
Jun 2005, Mr B Dennis

1 reader found this review helpful

I was grateful for the contribution of previous reviewers and took note of their comments and their contrasting “overall ratings”. Comments within the Visitors Book at “Acapulco” were very mixed although my wife and I felt that some of the criticism petty. We can only conclude that we all have different expectations and experiences. As for my wife and I (both in our early fifties), despite a couple of minuses, we had a very enjoyable holiday and would go back again.
Anyway, let’s cut to the nitty gritty.
ACCOMADATION.
We had booked a “superior de-luxe bungalow” so imagine our shock at 2.30am when we were shown to a room so small and cramped that my wife and I could not pass each other to walk around the bed. The bathroom was also small. We were assured by the night staff (as were others just starting their holiday) that we had been allocated the correct rooms. We didn’t unpack, but at the first opportunity confronted our holiday rep to complain. He realised straightaway that we were not in our rightful accommodation and within minutes we were taken to view another bungalow. This was much larger containing double and single beds, settee, tall double wardrobe, dressing table and plenty of walk around space. The bathroom was much bigger also. This was very acceptable.
The rep also arranged for others in the same predicament as ourselves to be moved.

Our tip is to book nothing less than a superior de luxe bungalow and make sure that this is what you are allocated.
COMPLEX.
The “Acapulco” covers a big area with facilities as will be shown in your brochure. The gardens are extensive and well looked after. The swimming pools are kept very clean. If seaweed is washed onto the shore-line then this is cleared early morning.
We holidayed during June and July and found the main pool area and beach to be very busy (and noisy) at the weekend as the complex is open to the public. The “relaxing” pool is much smaller but set in a quiet secluded location.
Particularly if you have young children, please note that at the time of our visit none of the pools indicated which were the shallow and deep ends, nor were there any depth markers.
BEACH.
A lovely sandy beach which gently shelves into the sea. The water is warm but can get a little rough. Red/ green flags are flown to indicate swimming conditions and there is a lifeguard on duty.
The complex is situated next to a Military Camp which has a sentry box on top of a nearby cliff. It can be a bit intimidating to lie on your sunbed and watch an armed guard on duty.
Food
We booked half board. Whether it was breakfast or evening meal time there was plenty of choice. If you expect cordon bleu cooking then this is not the place for you. However, the food was very good and being served buffet style, you can eat a little of everything and as much as you like. There is no reason for anyone (including children) to starve.
MEAL VENUE.
During our first week meals were served within the hotel building with additional use of the outdoor balcony for evening meals. My wife and I chose to eat out on the balcony and would arrive early evening to have a pre-meal drink just so we could sit at our preferred table (how sad is that). After our meal we would linger, enjoying the view and atmosphere. However, without notice, the venue was transferred to an area set on the side of the bay which we were to learn was for use in the summer. We have to say that at the new venue the stairways were too narrow to accommodate the number of guests and staff travelling to and from the serving areas, which also became compact. Eating became not as pleasurable.
NB. Look out for the owner of “Acapulco”. He sits at the only “reserved” table and always looks a little unkempt in his “old” polo shirts and shorts. However, he must be worth a fortune.
STAFF.
We found waiters and waitresses to be very hardworking, efficient and friendly. Although their knowledge of the English language may be limited there were no problems. The kitchen staff always seemed to be ready to replenish any food items that were running low in the buffet. Our bungalow was tidied up everyday by the maids with regular changes of bedding and towels. Gardeners were always working away tendering trees and plants.
HOLIDAY REP.
Our rep was called Onur. He was based at the hotel and was available to be seen for several hours of an evening. His English is very good and we found him to be reliable, helpful and friendly. He was our tour guide on an excursion to Famagusta and he made the trip interesting and amusing with his outstanding knowledge of Cyprus and it’s history.
ENTERTAINMENT.
There is plenty to keep children amused both supervised and unsupervised, right up to the evening disco.
There is live music played in the evenings at the meal venue and usually vocalists within the bars at the hotel building. There is also an amphitheatre were shows are put on from about 10.00pm.
PRICES.
This was one of the minuses. You are prohibited from bringing food and drink onto the complex from outside and as such are held to ransom over prices. Typical examples are £2 for a can of coke (£0.40 in Kyrenia) and a similar sum for ice cream. Although not a food/drink item, sun tan lotion sold from the on-site mini market was £11.50 compared with £6.50 in Kyrenia.
We did hear stories of people attempting to bring drinks into the complex but they were frisked by security staff at the main entrance and their purchases confiscated.
KYRENIA.
There is a bus service which operates from the hotel to Kyrenia for which there is a charge of about £0.40 each way. Kyrenia has a nice harbour and a castle, which incorporates the Shipwreck Museum. If you are a keen shopper then forget it . In fact, there is nothing about Kyrenia that would make you want to re-visit.
BELLAPAIS ABBEY.
Well worth a visit even if it’s just to get away from the complex for a few hours. The cheapest way to get their (if you haven’t hired a car) is to get the hotel bus into Kyrenia and then a taxi up to the abbey which is situated part way up a mountain. The taxi driver will come back for you at a pre-arranged time.
THE ABBEY BELL TOWER.
This is a restaurant and bar situated alongside Bellapais Abbey. We suggest that you break camp and have an evening meal here for a change. They will collect and return you to “Acapulco” free of charge. Enjoy sitting outside amongst the greenery, alongside the illuminated abbey, soaking up the atmosphere, watching the sun go down whilst listening to haunting music as you eat traditional Cypriot food. Idyllic.
AND FINALLY
We were well aware before we booked that “Acapulco” was isolated and that there were no nearby villages we could wander to for a drink in a local taverna. This was probably the only thing we missed compared to our usual holiday but it did not prevent us from having a wonderful time.

  • Board Basis:Half Board
  • Tour Operator:Jewels of the World

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We found the accommodation in the...
8 / 10
Sep 2004, Mr J M Quayle

1 reader found this review helpful

We found the accommodation in the hotel excellent the room was large and well appointed with a good sized balcony and efficient air conditioning. The bathroom was large with constant hot water day and night. It is worth noting that sea view rooms only get sun in the late afternoon but the mountain views are fine.
People who were staying in the standard bungalows were not so happy finding them small with cramped bathrooms and a lack of storage space. The promised renovation of the bungalows was not complete and some were ‘tired’ and worn.
The public areas were all well maintained especially the gardens.
The food provided was of good quality and was plentiful. The style of the food was Turkish/eastern Med. I can understand why the typical English child may have not found it to their taste. The Beach Bar in particular served excellent pride and salads.
The complex is rather remote. You do not really have the option to stroll to the local shops, bars or restaurants. A car or use of the Hotel bus is required if you wish to go out and discover the building site that is Kyrenia and its surroundings.
Finally they are building a conference centre next to the hotel and plan to add a fourth floor to the hotel in the near future so check carefully with your tour operator before booking.

  • Board Basis:Half Board
  • Tour Operator:Jewels of the World

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This resort made our long awaited...
1 / 10
Aug 2004, Mrs G Auret

1 reader found this review helpful

This resort made our long awaited summer holiday, the holiday from hell!!
I do not even know were to start to say what dreadful service, and how misrepresented this hotel was.
Our inter-connecting rooms that were booked, paid for and confirmed were not available, the staff made no apologies for messing up their reservations system.
The half board does not include drinks, so be prepared for London restaurant prices for water, beer and soft drinks. If you are clever, you will go to the supermarket by cab every few days and smuggle your own drinks and nosh in at a fraction of the cost charged for by the hotel...sort of defeats the object of half board really!!
The resort is open to day visitors, which we were not informed of by the tour operators, so by 10am all the loungers are taken by outsiders and the aqua park which is designed for children, is over run by unruly young adults making it a very unsafe place for kids.
The list goes on and on. There is no suitable food for children, the token children’s buffet only serves chips!! If there were any speciality foods for the night e.g.: Doner Kebabs etc, they normally ran out of that about 1hr into the evening. With one 1 restaurant to serve 1000 guests the queues for food were always horrific at meal time.
The staff have very little knowledge of English, so unless your order is the basic beer, coke, water etc, forget it....it will not come.
This part of Cyprus has not had tourism for over 30 years, and it shows everywhere you go. The people, the infrastructure. Some people would call it unspoilt, I call it ruined, dilapidated and left for lost.
I would never go back to this part of Cyprus, and do yourself a favour and give this resort a miss.

  • Board Basis:Half Board
  • Tour Operator:Jewels of the World

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Hotel AmenitiesHotel Description
  • Bar/lounge
  • Beach
  • Fitness Centre
  • Free Parking
  • Kids' Activities
  • Restaurant
  • Room Service
  • Shuttle bus service
  • Suites
  • Swimming Pool
  • Wheelchair Access
Rooms: 789

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