Queensgate Hotel

Where can I begin!! The list of complaints is endless! We stayed from Friday till Sunday, and hated every minute!!! On arrival, we were greeted by an empty reception, dirty wooden panelling and missing ceiling tiles. The hotel has a musty unclean smell! We had a group of 8 in 4 rooms. None of these rooms came close to being acceptable!! All rooms were out dated and drab (we were afraid to take our shoes off!). We decided to stay as we were on a budget and it was only for two nights. The facilities in the room were antiques and plugs were missing from some appliances. We reported two problems to staff on arrival, one was a door that would not lock, this was sorted out to our satisfaction after intoxicated staff worked out how to do it!! The other problem was a "leaking radiator" on the first floor landing, this was so bad you found yourself skidding down the hallway. This was fixed by placing a metal milk jug under the leak (no this is not a joke!). The Lounge - if you do plan on staying here even after this review, take this advice! Drink bottles! Do not under any circumstances drink from the taps as it disgusting! The atmosphere was depressing, we felt watched and out cast. The staff made no effort to make you feel at home. Breakfast - after a 15 minute wait we were asked if we wanted “full English", this was not a full English as we were informed that there would not be toast, as the toaster had caught fire that morning. This was fixed by the next day. The food was adequate; the dining room was dirty and dangerous. A section was closed at the front; we were told that when it rains the roof is a hazard! Checkout - Thank god! Check out is at 10.30, but don’t plan on leaving any earlier. Groups over three have to pay a damage deposit of £20. Before you can recover this you have to wait in the reception area until someone has checked and cleaned your room!! This delayed us further and we didn’t end up leaving until 11am. At check out a complaint was made about the hotel, this was dismissed and no compensation was offered. To the management - if you read this review please take on board these comments and note you will never have a review from me again because I will never stay again. For £26 a night a tent on the beach would've been preferable. To readers - please change your booking; do not stay at this hotel. Rest assured that everything in this review is 100% true and the management responses read like fiction. To other reviewers who gave a good review - what were you thinking??