Comments:
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Me, my husband and 9 year old went for 10 days. It was the BEST holiday we have ever had.
The food was delicious with loads of variety at every meal. The pool bar was particularly good for lunchtime with so much choice you really didn't know what to eat, and there was a barbecue every night as well as the main restaurant so all in all it was superb.
There were 3 pools, the baby pool, the main pool which our daughter could stand in throughout. There was another pool in a different part of the hotel which went deeper but we didn't use that one. The main pool was great although a bit chilly when you first stepped in, however it was so hot that it was a welcome relief!
The hotel backed straight onto the beach and we went for a walk along the beach every morning after breakfast, the beach is beautiful with white sand and the sea slopes very gently and is very clean. It was a 15 minute walk to the marina which holds the main shopping area. It was very pleasant there.
All the hotel staff were brilliant, very friendly. The hotel entertainment was first class and the entertainment staff were so good and so friendly even though they were working for at least 12 hours a day. They took time out every evening to come and talk to you asking for your opinion, every show they did was excellent and we also had some outside entertainment on a few evenings and they were just as good. Watch out for the sketch show they put on, it is hilarious. They do a full monty sketch, this is so funny your sides will split, our daughter was screaming with laughter. They do the full strip but it's not seen, however they do reappear with the hats covering their modesty, done very well considering there are children involved. They also put on a Lion King show which was brilliant.
The hotel is not exclusively English and the staff speak several languages during the kids disco and the entertainment, however this is not a problem at all and it helps you to pick up snippets of other languages. We found all the other guests great, very friendly europeans. There were plenty of English people there too.
I can't express enough how much we enjoyed the holiday, our daughter met loads of new friends, including some foreign kids and even though they couldn't speak each others languages it didn't stop them playing together. We will definitely be going back to the hotel and would 100% recommend it as it was so relaxing, but if you wanted plenty to do then the entertainment staff had plenty for you to do.
The only downside to the holiday was Thomas Cook. We flew from Luton on a Monarch flight and one of our cases went walkies! Luckily we thought to split our clothes half and half into each case so we all had something when we got there. The Thomas Cook rep at the airport was more interested in trying to guide us to the coach rather than communicating with Iberia on our behalf to help with the lost case and was pulling at my husbands arm as he was trying to fill out a form with help from a spanish lady with limited English. The rep at the hotel was not at all surprised that the case was lost and she even said that Monarch lose at least one case from each flight. The case did turn up 2 days later, however we had to buy all new toileterries and suncreams as they were in the missing case and spent 85 euros, which we won't see again. And when the case reappeared there was a missing bikini, t-shirt, AAA batteries and wet wipes (the mind boggles!). The rep thought this was highly amusing and laughed at the last 2 items, said we could fill out a missing item form but didn't hold out much hope the things would be found. That was all the help we got with that, the reception staff in the hotel were much more helpful and sympathetic than Thomas Cook - which I think says it all.
As I say, we will definitely return to the hotel, however I think we will find an alternative travel agent to book for next year as Thomas Cook are great as long as everything goes smoothly but frankly couldn't really be bothered if you have a problem, and this is something that we have heard from others so it doesn't bode well for them.
All moaning out of the way, I have nothing but great memories other than that and wish we were still there now.
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