Five Lakes Golf Country Club & Spa Hotel

We have just returned (today) from a one night break at Five lakes for a friends 50th. Thankfully it was only a one night stay as our list of complaints would have just become ridiculous.
At first the hotel looked lovely - despite the ongoing refurb which could be overlooked. However once we got to our rooms we were sorely disappointed.
For a break that had cost us £185 for the night, we expected more than stains all over the carpet, mould across the walls/ceiling in the bathroom, a plug with all loose wires and holes in the doors!!
We didnt ask to get moved as it was only one night, and we had booked into a block in the "village" with a group of friends and did not want to get moved miles away. The bed in fairness was lovely and comfortable and the view was very pretty.
Myself and the other women in the group had all booked into the spa for various treatments, we were told that we would all have robes in our executive suites. We didnt! in fact, hardly anyone had robes as there were none left! The girls working in the spa were very nice and apologetic, however that does not make up for the fact i had to sit and wait in the spa reception fully clothed and not be able to relax and unwind. Eventually at 5.15pm (it closes at 6.30), some robes were found and given out - i was not even offered one!!!
When going back to our rooms that night, we ended up having to use our mobile phones to be able to see what we were doing as there were no bulbs in the outside light sockets! we had some elderly people in our party, and there was a step up to the door, i can just imagine what wouldve happened if they had tripped.
On departure we spoke to the manager on duty who, when sitting us in the bar to talk, casually walked over a big puddle of water that had been spilt on the bar floor! I pointed this out to him and he said that he hadnt noticed! on the way out, he nearly walked over it again, until he thought better of it. He then proceded to move a stand with a Bar sign over the top of it!
When speaking to the manager he just shrugged and said that if we had told him we were unhappy with the room he would have moved us. My reply was "why put someone in there in the first place?"
All in all this is a very poorly run hotel. There is much work needed to get it to the standard that it is being advertising. Spa and restaurant were ok, but certainly would not recommend spending £185 on ONE night! much better places around. As i have been typing this, my partner has been trying to call them to get the number for ABhotels, who owns them. surprise surprise, no one is answering the phone! perhaps they are dealing with more complaints! out of the 7 rooms in our block - 5 complained! As we were leaving another couple were at reception, asking to move due to fleas in their room!
Safe yourself the headache and money! take note of the bad reviews!