Thomson Celebration Cruise Ship, Thomson Cruises
Thomson Celebration Cruise Ship reviews
Having had a fabulous holiday to the Red Sea on the Celebration last year I was looking forward to the Canary Islands Cruise very much. However, the staff did not seem happy for the first three days of the cruise. They were polite, but nothing like as good as before - have their work contracts been changed or something? Examples were - one waiter bringing other people's dirty plates to our table to scrape off their curry dregs while my daughter was still eating her dessert next to him, and just a general air of sullenness.
Maybe people complained because this changed on the third day and the happy-to-help attitude came back.
The Thomson Celebration is quite an old ship but I didn't find anything wrong with the room or the towels and sheets as others have. It was cleaned three times a day and was spotless. The little things like the arranging of the towels into cute shapes had gone though, as had the fabulous band of last year which played out on deck.
The food is bland and was (again for the first three days) luke warm. I thoroughly enjoyed the tea though - little sandwiches and cakes which were very welcome. The Meridan restaurant had good service but again the food was variable, but it is all included in the price.
Soft drinks especially are terribly expensive on board - £1-90 for a can of Coke! In fact, they will get your money all ways so I suggest you buy duty free to have something in your room and buy soft drinks in dock ready to bring back. They supplied ice for the room which was helpful.
Unfortunately, my husband was sick one day so my daughter and I were put under quarantine with him for 24 hours. I understood the need for that. The doctor and nurse arrived promptly and gave him medication and room service was provided. They did not charge us for the bottled water and the precious can of Coke wile we were confined to the cabin (unlike previous reviewer's experiences)so maybe they have changed the rules now. It was a long day though.
The entertainment staff were excellent; they did not seem to be affected by whatever was bothering the Filipinos.
So a variable experience. If I hadn't been before I would have rated it more highly. But I had my fix of sun and was very glad I went.
- Holiday details: Feb 2014, booked with Thomson
- Advice: Take as many soft drinks as you can on baord - every bottle of water is charged to your account and it adds up to lot.
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My husband booked this cruise as a surprise to celebrate our 25th Wedding Anniversary, he wished he hadn't! We felt disappointed as soon as we boarded the ship, apparently this ship had been renovated - it didn't show!
My husband contracted the Norovirus on the day of our wedding anniversary and as a result we were both quarantined to our cabin for 3 days. We understood this had to be done as this would help to cut down on the spread of contamination, but we should have been issued with some disinfectant within our cabin so as to help reduce the risk to myself and cabin staff. We had been informed that the Celebration's previous cruise had an outbreak of the Norovirus which, in our opinion, due to the fast turn around, the ship did not have enough time to be properly sanitized before we boarded.
The toilet sprayed our legs when flushed even with the lid down and l found faces on the shower curtain. The towels looked grey and old, the whole cabin just felt grubby. Other issues include a fume filled cabin whilst the ship was docked, together with noisy engines, which we couldn't escape from due to being quarantined.
On the last day all passengers had to leave the ship by mid-morning and were then taken by coach to a hotel near the airport. We didn't understand why we couldn't explore Santa Cruz or go on one of the organized trips!?
We'll, l could go on but l won't. Never again!
P.S. I too came down with the Norovirus the day after we arrived home, it's a very nasty bug!
2 readers found this review helpful. Did you? Yes
My daughter and myself booked a cruise to the Canary Islands to celebrate her 25th birthday this was to be our first and last cruise with Thomson. The Noro virus was on board which we were not informed about. My daughter was seen by the nurse as she was vomiting on the second week and given an injection for the same, no explanations as to what it was, no questions were asked about any allergies to medication and the nurse did not wash his hands prior to and after the treatment. No wonder the virus was rife. The nurse said that the doctor would come to the cabin prior to us leaving the ship to review her but never arrived. The only communication was with room service when we had to order our meals and reception. We even had to pay for the bottled water when my daughters health was compromised by the virus and she desperately had to drink to prevent her being dehydrated.
The floor near one of the beds was thick with dust and the decor of the cabin was dull and drab and always appeared dirty.
The towels were replaced on a daily basis but always appeared yellow and like pieces of rag, they were so old looking. The toilet became blocked four times.
We will never undertake a Thomson cruise again as the experience was totally unacceptable, dangerous and an absolute waste of well earned money.
- Holiday details: Jan 2014
- Advice: Don't even consider going
11 readers found this review helpful. Did you? Yes
Booked 3 wk before and being Virgin Cruisers. We flew to Tenerife Friday 7th February and boarded ship about 530pm. Day 1 to 3 we stayed on board as we wanted to relax in the sun. Food good. Waiters brilliant with special mention to Cliff on the coffe bar. Sailing to Maderia in choppy seas put several people in bed my wife included. Maderia scenic tour was good value. The day at sea was ok. Agadir tour of souk good. I enjoyed a haggle. Overall a nice time and we will cruise again if possible.
- Holiday details: Feb 2014, Booked Independently
- Advice: I would need a porthole/window next time
10 readers found this review helpful. Did you? Yes
Food certainly much poorer than a year ago, main restaurant staff very friendly but service is very very slow the menus are not anything to brag about and £9.95 for a steak? Now no Lamb,Steaks,Mixed Grill etc, replaced with Cornish Pasty and Meat Loaf??
Cabins and stewards still excellent.
This was our eighth cruise with Thomson unfortunately we always book this in advance and have another one booked ( HELP ) in all honesty I would not be able to recommend this boat to any one now.
There is no 45 minute rule for unoccupied beds apart from the days at sea so some people leave towels on all day, staff are not interested!!
Flat screen TV's and kettles do not make platinum.
Bar service is now that You go to the bar to be served.
Who awarded this PLATINUM are kidding everyone - certainly not the passengers we spoke to, everyone felt the same!!
Thomson are now sorry to say 3rd Class Cruising!
- Holiday details: Jan 2014, Booked Independently
19 readers found this review helpful. Did you? Yes
This was my fourth time on this cruise . The ship was hit by the norovirus bug on the third day and the whole cruise turned into an exercise in containing the viruS My wife contracted the virus on the third day and she was laid low for the rest of the cruise . I did not contract the virus but the management stated I HAD TO STAY IN MY CABIN AND WAS NOT ALLOWED OUT .
We missed 2 shows and the cruise director was guilty of feeding us misinformation and kept everyone in the dark about the extent of the spread of the virus.
We did not go to Gomera on the second last day because it was reportedly not safe to dock. We then set off for our destination and arrived in Santa Cruz one day early. I AM DUBIOUS ABOUT THIS AS EVERYONE HAD TO LEAVE THE SHIP BY 10.30 ON THE FINAL DAY FOR A COMPLETE FUMIGATION OF THE SHIP.That is an odd coincidence .
When we turned back from Gomera the Captain stated he would have to find somewhere to go , why did we not go to Los Christianos in the south of Tenerife rather than Santa Cruz our final destination.
When my wife was ill the reception desk failed to answer the phone FOR A WHOLE DAY .We were told the doctor would visit and it never happened . This was a common message throughout the ship , many cabins were told that the doctor would come but it never happened , they knew it was not worth the doctor visiting as it would just aid the spread of the virus.
The ship is now not stable enough to sail on these seas at that time of the year . A swell of around 7to 10 ft results in most people becoming sea sick .
The captains dinner was deserted because so many were sick in bed , whether this was the virus or the ship or both I do not know . I suggest more than half of the ship were struck with the virus , if Thomson's dispute this then give me the true figure. They should have sailed straight back to port as soon as the virus hit the ship and repaid the fares. For the record i did not stay in my cabin after being dictated to by a pompous rude purser at the reception desk who tried to contain me to my cabin for 4 days when I was totally free of the virus.
They may as well tell everyone to stay in their cabins.
I will not sail on this ship again.
- Holiday details: Jan 2014, Booked Independently
- Advice: xx
27 readers found this review helpful. Did you? Yes
Sailed several times on Thomson ships and standards have gradually declined, this was the worst. Standards of food cleanliness service and variety of entertainment were bad. Have even been on Island escape a few years ago which was better than this ship is now.
The Captain never attended the captains evening - maybe he had a tip of- as most people who attended had stomach upsets that started one day later. Does noro virus really spread like this - unless it is in the food chain? Don't know as the usual blockage of information to the cargo happened when there is a problem.
DINING- Freedom- long queues to get into restaurant, long wait for service of food and drinks, food only warm and standard poor.
Buffet- Only warm food of not very good standard,
CABIN- Thomson have classified this as a Platinum ship as it has tea making facilities in the cabin and a flat screen TV. Only programs available on flat screen TV were analogue signal with no normal TV channels and 3 films which were displayed as narrow screen. Pity anybody who was imprisoned in their cabin due to reporting a stomach upset! As this was round canary islands then satellite TV reception is possible if the company could be bothered.
SHIP- Vibration in port is ridiculous, must be something wrong with auxiliary engines or design of ship.
Good Points- shower was good and getting off ship was.
- Holiday details: Jan 2014, booked with Thomson
- Advice: Dont go
23 readers found this review helpful. Did you? Yes
17th to the 24th Jan 2014
First the good points - The staff were very good, with special mention in praise of those who operated the Mistral Restaurant. A very good and safe dining experience.
The suite we were in was O.K.
The entertainment team were very good until half of them went down with the Noro Virus or was it just good old fashioned food poisoning picked up from the self service canteen.
Now the bad - The ship itself is sadly lacking in class and looks like retirement should be imminent. The food (apart from Mistral)was average.
Celebration at times felt like a floating nursing home.
The Noro Virus was both good and bad, good because with so many confined to their cabins there was more room to move about. The bad, obviously sad for the poor souls who caught it and annoying hearing the whoosh of the vacuum toilet every 10 minutes.
If you enjoy cruising in a sad ship with mostly elderly, morbidly obese companions, The Celebration is the one for you.
The staff deserve a better ship as much as the customers.
Thomson should be doing a whole lot better.
My first and probably last cruise unless anyone can convince me otherwise.
- Holiday details: Jan 2014, booked with Thomson
- Advice: Try another cruise line
28 readers found this review helpful. Did you? Yes
This is an old ship (renovated?). We had 300 with norovirus on the week of17 to 24 January there is no hot water in the public toilets sometimes no soap and only one hand dryer the smaller theater bar smelt of vomit and the lower stairs of urine! The portions in the main restaurant were skimpy to say the least! they did everything to distance themselves from the Norovirus outbreak . that together with rough seas anda failure to dock at La Gomera resulted in a " never again with Thomson " experience
37 readers found this review helpful. Did you? Yes
We were on the Thomson Celebration for one week from in January just after a week spent at the Sensatori in Tenerife.
Cruised on Thomson ships many times, but never ever again after this experience. We paid extra (over £300+) for a deluxe cabin on deck 7. We booked this cruise over a year ago when we were on the Thomson Majesty. We were assured that there was no obstruction to our porthole and we looked at the deck plan and the lifeboats were above on deck 8. In reality we had 3/4 of two portholes obstructed by the bottom of a lifeboat. This made the cabin depressingly dark. After complaining to guest services they said we could not move cabins as the ship was full. Very disappointing and also the air conditioning did not work effectively. After many phone calls they sent an engineer to fix it which worked for a while then reverted to being ineffective again. Eventually on day 2 of the cruise we managed to get a fan to help cool us.
I agree with the previous review regarding insufficient staff to get a drink and in the main restaurant it was the same. Food generally was poor and often tasteless and this time as two ladies traveling on our own together we experienced a general lack of respect by the restaurant staff and bar staff. We have never never experienced this on board a Thomson ship before. Speaking to others ladies they said the only time they were not overlooked was when they joined a table with a male presence. The staff generally did not have or give us that feel good factor that we have always had before, which is a shame. Don't think that this is a happy ship at all.
The ship did shake especially in port. Also agree that ship full of little extras and annoying that one crew member walking around with plastic card selling the drinks package when he would have been better employed getting drinks for people.
The shows were generally very good but for me the star of the ship was a lovely singer/guitarist called Benjamin Moss. He has true talent and I told him that he was wasted on the Thomson Celebration. I wish him well because he was the only crew member who made me smile and cheered me up with his lovely songs.
We couldn't wait to get off the ship (which did have the novo virus on board prior to us embarking) and please believe me that this is not a platinum ship at all and more people I talk to say they will not travel with Thomson ever ever again
- Holiday details: Jan 2014
- Advice: Don't bother going on this ship that is my greatest tip
36 readers found this review helpful. Did you? Yes
This was our third cruise on the Celebration this year and since April we have seen a decline . We did voice our concerns in August but was informed by Thomson Customer Service that they were sorry they did not meet our expectations but had for the majority ! So we went for our first Christmas & New Year cruise with the hopes and expectations that all would be perfect, not so, how wrong were we.
Drinks service on board is really poor a wait of at least 45 minutes to get an order in and maybe an other 15 minutes to get the drinks. Not by any means the staff's fault , they are just not enough. All our previous cruises with Thompson up to 2013, staff had sections, they had time to talk to you, your drinks were topped up , you didn't spend time you have to be relaxing looking for bar staff !! We bought the drinks package and we have lost out badly, we just could not get served even when going to bar yourself you had to wait ages. The drinks package just keeps adding concessions , and now you have the lovely new coffee shop which replaces Explorers and that is not included in the drinks package, although they did reduce hot drinks for you. This still makes Hemingway's crowded from those who may have sat in explorers now go in here , so there is lack of seats and of course bar service a major struggle as they look after the casino too. If it wasn't for the fantastic casino staff you would never get a drink while playing !
One of the biggest disappointments was we were expecting a WOW factor on arrival, big company , big brand , was expecting big decorations. So not the case, was truly lacking and Horrizons had none at all !No Christmas shows just repeats from what they have done throughout the year, same quizzes, same jokes! same play. No build up to Christmas or New Year from Cruise Director Gavin, if a announcement was made by him it was geared around selling something! You were constantly hassled to buy wine packages, wine taster evening's , pictures (of which 1 night they had 5 areas on board they set up to grab you ), We sailed Christmas Eve but docked Christmas Day when all shops were closed ? No fireworks New Years Eve as we were sailing ! They even hassled you to buy champagne for New Year , no offense the price we paid I was expecting it to be free ! No little touches for Christmas, mince pies in cabins? mulled wine ? just a repeated CD playing same Christmas tunes. Even the Cruise News was the same , could it not have come with Christmas Colors ? They did do Santa for little ones.
Food was cold, repeated and you could see the servings of certain foods in the Lido was reused on another seating. Food was the same as what was served in August, except Christmas and New Years Day.The Lido is now no longer 24hr dining and closes at 1am, which although I can see opening all the time is silly I do feel it should close when all the entertainment is closed. On New Year Eve it still closed at 1am although people were still on the Lido deck drinking and dancing!
We had a feeling there was virus board as they switched to serving us, drinks menu's were taken in. When I asked why drinks menu's were taken in I was informed it was due to passing on any germs, I sort of understood that , but the menu's for drinks and snacks you had to buy in full were still out ? If you got a large straw with a drink the tip of the paper cover was on but if you had a smaller straw it didn't ? This was to stop spread but did not make sense why one and not the other.
Everything now on board seams geared around extracting as much money as possible from you. You no longer feel important to Thomson, we made a written complaint and left it with reception, we were not contacted by anyone to say they would look into it or that they had received it! Nothing from the cruise director!.
Constant vibration throughout the ship even in dock!
Basically we paid for a Christmas cruise and we actually got a very poor normal cruise. Certainly not standards you would expect from Thomson.
I have since seen a review on cruise critic which is recent and it looks like they have not listened or done anything
- Holiday details: Dec 2013
- Advice: Dont buy the drinks package , you will loose money as you can not get served
29 readers found this review helpful. Did you? Yes
We cruised over New Year December 2012 - January 2013. Whilst on board this ship in Safaga, we experienced a significant amount of dust from one of the factories. My husband has recently been diagnosed with an extremely debilitating illness which has been linked to this dust exposure. Does anybody have any photo's of the dust or would anybody like to share their experiences with me? If so, please email me on firstname.lastname@example.org
- Holiday details: Jan 2013, booked with Thomson
4 readers found this review helpful. Did you? Yes
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" Do the Excursions.....they may be expensive but the sights you see are priceless "
by Toldo west yorkshire
" pay for a cabin upgrade if you can afford "
by Gwen Taylor
" Bethlehem is a wonderful experience and Alanya is so inviting. The celebration gives the whole day for us all to enjoy the experience. "
by Ayrshire Team
" Enjoy all the destinations Istanbul and Izmir very different and city stops - Mykonos and Rhodes and Marmaris Kusadasi great beach resorts "
by Jacki Thew
" Make a sunbed reservation very early in the morning as no one sticks to the rule of not reserving. "
" Use a Credit Card to pay on board expenses instead of Debit Card,You get a month to get over aditional expenses trips etc.If on a budget. "
by Sue Hennedy Smallshaw
" prepare in advance for the captains night, we didnt and regretted it. "
" Liberties entertainment was good "
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