Iberostar Bouganville Playa Hotel

2 readers found this review helpful

My husband and I have just returned from a 2 week stay at the Bouganville Playa and what a shame the standards in the what once was a lovley hotel have plumeted. Since the introduction of all inclusive it would appear that everything is now done on the cheap. The standard of the food is very poor. Although there is plenty of selection there is no expression and nothing different.
The long haired blonde waitress who normally looks after the first few tables on the left after the first dessert display is nothing more than arrogant, rude and makes it more than obvious that she is only there to get the money. Apart from not getting one word out of her the whole two weeks dispite the fact I speak spanish she never once looked us or anyone else in the eyes or smiled. On that basis alone I won't be going back to this hotel as it made us feel as though we were in the way all the time.
The cupboard doors in the restraurant were filthy as were the metal poles above the food displays. They were full of dust and had clearly never been cleaned.
Just short of 2 euros for a 500ml bottle of water way too high
The rooms lacked everything really. We were not told that we were being put in a smoking room and by the time we had relised it was too late as we had unpacked. The rooms were shabby and in need of an update. The furniture is very old and spoils what could be very nice rooms as they all have very good views of the pools and the sea.
If you have children they can go to the mini club and give you a break.
I got the feeling that if you were all inclusive then bring it on, if not and you were paying full wack, tough.
Won't be going again. Oh and the touts trying to get you to eat in their joints drive you insane. Even if you tell them you have eaten they try to get you in to drink. Some of them can get nasty so beware because the moment you step out of the hotel grounds they are there. Also Shortys bar over the road very loud music every night.

5 readers found this review helpful

My wife and I have just returned from a week at this hotel. Like some other reviewers we had dispareging remarks about this hotel and we were a bit unsure what to expect, but we were pleasantly surprised. Everything about this hotel exceeded our expectations. The staff were courteous, helpful and always had a pleasant word. The common rooms were very clean and the reception staff were very efficient and made you feel very welcome.
There are two pools, one heated and a childrens pool. The entertainment put on a number of daytime activities but were not insistent if you did not want to join in. Rooms were clean and towels were changed daily. Food was good and there is a good selection, something for everyone. Entertainment was good with guest artists and the team making up the rest of spots throughout the week. As we booked through Thomas Cook I would like to say a word for their rep Kayleigh. She was very pleasant, efficient and good in the information she imparted. All round a very pleasant week in a very nice hotel.. Well situated, close to beach and all amenities.

2 readers found this review helpful

I stayed at the Bouganville Playa with my wife in April 2008 and in my private comments, which I keep, I stated the hotel was excellent and well situated. I returned there this month, i.e. January 2011,but my feelings have somewhat altered. The hotel is well situated, the common rooms are immaculate and kept in prestine condition, the staff are beyond reproach in the service they give and my wife and I have nothing but praise for them. However the room furniture is very tired and needs replacing, although the supply of fridges in the rooms is excellent,and the food needs a definite uplift. The breakfasts are good(the supply of coffee pots and tea pots very good ) but the lunch and dinners we feel are poor to very poor. It is a pity that such a lovely hotel has let it's standards slip in this way.

8 readers found this review helpful

Fantastic holiday experience .. i was 18 at the time and my boyfriend 19 we loved the room just enough space and was very clean, cleaners in everyday to change towels which I was really happy about. The resteraunt meals are good different selections for many people with large buffets. The drinks are expensive we drank mostly water at meal times to save but bars close by arent as expensive. The hotel staff were nice, pool staff were very friendly also. We have just recently booked up to go back for my boyfriends 21st with 2 friends aswell. RECOMMENDED ****

7 readers found this review helpful

the hotel is right on the beach (20 yards)with a great view of the atlantic. The hotel it's self is very very clean with friendly staff appart from the Restaurant, I fond the staff unfriendly and the food of a low standard but plenty to pick from. They have two pools and a great sun deck overlooking the sea and a bar in the middle of the two pools with great fiendly female staff who are realy happy to see you. I had the time of my life on this golfing holiday (3 rounds at the Americas couse)and rounded of most nights by going to The Dubliner bar that has great live bands ( The mad guitar playing irishman is Hilarious,Vinney.)which is about 15 mins from the hotel. All in all I would give the holiday a high 8 out of 10.

6 readers found this review helpful

A decent hotel overall. The Reception area really looked like 4/5 star, but our room on the 2nd floor was badly in need of refurbishment. The furniture was old, the floor tiles cracked, the decor drab and the curtains partly hanging off the rail. The bathroom was cramped. A bidet had been installed at the expense of extra space around the toilet. The toilet could only be used by sliding sideways into position around the end of the marble surround of the wash basin.
It was not mentioned in the Hotel information before booking that rooms on floors 1 & 2 are designated "smoking rooms". On arrival, our room stank of stale cigarettes and smoke. The Reception staff quickly organised a housemaid to spray the room, but it took 2-3 days, with the balcony door left open whenever possible, before the smell cleared.
On the plus side, all the staff were very friendly and helpful; the food was good and plentiful and there was a variety of entertainment every evening.
We were told by a member of staff that Iberostar had recently refurbished the Reception area and the Dining Room, but had no immediate plans for the bedrooms. A great shame! This Hotel could easily get back to being 4 star, but at present would struggle to rise above 2/3.

17 readers found this review helpful

Hi just returned from the bouganvilla on 22.7.09 ,myself (30yrs) my man (40 yrs ) and my daughter who is 9 yrs old, we all had an excellent time,resturant and bar staff in hotel were brilliant and star friends who entertain the childrens were a really lovely lively bunch who done their job really well,food excellent plenty of choice every morning and night, DRINK in hotel dear so we went to the STAR BAR across the road were the drink was cheaper,Pint of lager 1.50 during the day and then 2.50 at night,and then if you go out the side gate of the hotel and down the stairs you have a SCOTTISH RUN BAR called CHRISTYS which does a pint for 1.50 all day every day and GREATTTTTT home made food and REALLLL !!!!! chips..... and then next to Christys there is the Csatle which also did good deals throughout the day..... Overall the holiday was BRAW !!!
Only 1 complained and that was the STAFF who worked on RECEPTION at the hotel, they werent vey helpful when we needed their help the most........

7 readers found this review helpful

Me and my friend (20, 18) have recently returned from the hotel and i have to say it was the best hotel i have been to! The food was lovely, and catered for so many people and tastes. I have to agree and say the drinks were expensive, and went down to the strip of bars which was much cheaper! The hotel was always clean and could not fault the rooms at all! The only reason it was not a 10 were the staff, as they were not that friendly, and the price of drinks!

4 readers found this review helpful

Just got back, spent a week at Bouganville playa[san eugenio area]food was brilliant,catered for all tastes and plenty of it, no matter what time you went to eat in the allocated meal times.All staff were brill at what they did from reception to cleaners.will definately go back next year.If u don't want to stay in hotel all evening,go to ..Oscas entertainment bar..excellent shows,affordable drinks[unlike hotel, my only quibble]not far to go, just across the road when u go out beach gate

7 readers found this review helpful

I feel that reviews for this hotel need updating.
We had a very bad holiday experience at this hotel due to the odviously falling standards.
We stayed in lower floor rooms that were dirty,worn,dated,had wallpaper falling off the walls,holes in the bathtub filled with filler,rust on taps,cockroaches in the bathroom and a general poor state of decor.We were moved to slightly higher and better rooms but these were still of a vert poos standard.
The reception staff were very unpleasant although other staff were fine. The pool area was nice,food was average, daytime entertainment was good,nightime entertainment was poor.
The hotel is situated well within the resort.
There are some positive things about this hotel,but it is far from the four star standard that it is marketed at and having to stay in such unpleasant rooms overshadows the whole holiday experience.