Village Heights Golf Resort
, Hersonissos
Village Heights Golf Resort Reviews
Reply to the above review by the hotel manager. We believe that there are a number of issues mentioned in the above review that results to misinformation of Holiday watchdog members and visitors who come across Village Heights Golf Resort. Our resort has been awarded every year, since the beginning of its operation, with the RCI Gold Crown Award which is the top RCI distinction. Our hotel has also been awarded with the environmental award “Green Key “ which is given by the FEE (Foundation for Environmental Education) and certified by TUV NORD for the food safety management systems as per ISO 22000:2005 The average rating (minimum 1 – maximum 5 points) given to our resort by RCI clients who have stayed within September 08- August 09 is the following: Check in / Check out 4.7 Resort Hospitality 4.7 Resort Maintenance 4.7 Resort Amenities 4.4 Unit Maintenance 4.5 Unit Housekeeping 4.5 Staff Respectfulness 4.6 Resort Atmosphere 4.6 All above ratings can be confirmed by RCI. The hotel management and staff have been educated in respected and top rated tourism and hospitality institutions and have significant experience in the tourism industry in 4 and 5 stars hotels. The most common and usual comment we receive from our guests is excellent, beautiful resort, staff very friendly, helpful and efficient. Village Heights is a hotel where all guests are equally well treated and served. The management ensures everything possible is done to create a memorable experience for the guests. Pool Towels Until 2008 we were not providing pool towels. Reading our guests questionnaires we corrected the problem and now the resort provides pool towels, even on a daily basis if guests wish so. Housekeping The beds are made every day (except Sundays), linen is changed once a week and towels are changed upon guests’ requests (even daily). Washing machine and dryer There are instructions for all electrical appliances that our guests find in our hotel amenities as well as instruction manuals for the appliances that are found in the apartments. We inform our guests upon arrival that they can contact us in case they find it difficult to operate them. Distance from the beach Our hotel is located 6 km away from the nearest beach. Nowhere (in RCI catalogues or other brochures) is it stated that we are located on or close to the sea. However, we provide guests with a shuttle bus service that runs every day, on a frequent basis. Cleanliness of the beach The beaches in Chersonissos area are visited by 1 million guests every year and we have never come across a complaint regarding their cleanliness or their length. We expect from all our guests to point out any problems that might occur during their stay so we can do anything possible to solve them. However some negative comments and comparisons with 2 star hotels in Cancun and Malaysia found in reviews above do not reflect the high ratings of satisfaction of our guests. We strongly believe that these specific reviews are not constructive criticism and their purpose is to discredit us instead of helping us to improve our service and the amenities and therefore we do not accept them. Resort Manager
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7 readers found this review helpful
We have just spent a week at this resort with my daughter and son-in-law and thoroughly enjoyed the experience. Ample room in the apartment for the four of us as we were either relaxing by the pool or out and about around the region. The food in both the restaurant and the... more
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5 readers found this review helpful
We had a brilliant stay in a 3 bed villa which had its own pool. The villa was first class, only downside would be the small kitchen (they were obviously hoping you would use their restaurant rather than self-cater). Thoroughly enjoyed our week. Unfortuntately following a... more
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9 readers found this review helpful
As with other comments i've read we too were hijacked by Club Greece while on holiday in Rhodes the previous year. We took a weeks holiday at the Village Heights the following year. We were given a two bedroomed accommodation which was great, can't fault the site or... more
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7 readers found this review helpful
just returned from 2 super weeks in the village heights resort,and as i was expecting a poor holiday it was a suprise to find that all negative reports about this place were unfounded. The place is spotless,the staff are friendly and the place although out of the way was a... more
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2 readers found this review helpful
The resort facilities are first class and the accommodation clean and well maintained, however, the bed settee provided was extremely uncomfortable both as a bed and settee. The resort is somewhat isolated and a car is needed if you want to explore the island, although,... more
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4 readers found this review helpful
The resort facilities are first class and the accommodation clean and well maintained, however, the bed settee provided was extremely uncomfortable both as a bed and settee. The resort is somewhat isolated and a car is needed if you want to explore the island, although,... more
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6 readers found this review helpful
We have just had an excellent week in a one bedroom apartment with superb views out over Hersonisou and the coast. The Golf Resort (which does not give any indication that it is for golfers as the gold course is about 1Km away!) was excellent with good amenitities and very... more
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6 readers found this review helpful
We have just spent two wonderfully peaceful weeks at the resort. The accommodation was first class, we had a one bedroomed apartment which gave us more than enough space, plus we had the added advantage of a very large terrace (just a pity there were no sun loungers on it,... more
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5 readers found this review helpful
Wonderful resort! We had a 2 bed apartment and it had allot of space. Our first club Greece holiday was very impressive. Considering we went high season it was lovely and quiet, inc ours the most children we saw around the pool was about 6. It is up in the mountains so in... more
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3 readers found this review helpful
My wife and I had our honeymoon here for 2 weeks from 21st Aug to 4th Sep 2007. I can honestly recommend this resort to anyone wanting a quiet and relaxing holiday, as it was really nice (and hot - 39 deg). Most has been said on previous reviews such as the other villages... more
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1 reader found this review helpful
Excellent resort. Rooms and facilities top class. Clean, well kept, friendly staff. Pools excellent and games facilities. Couldn't fault anything, except the hard sell for full membership of RCI that we had to endure. It was a waste of almost a day. So far, we are very... more
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20 readers found this review helpful
What they promised and what we encountered were complete opposites. My father, who has a time share with RCI, was able to book this trip through RCI. I am giving this a rating of two because they did make the beds and clean the rooms. Our entire experience felt like the... more