Hyatt - best hotel in resort
from A TripAdvisor Member
Having read the reviews of this hotel, and many others prior to booking I thought it only fair to contribute the feedback from our visit to the Sharm Hyatt Regency. Hotel *very very clean. Staff can be seen cleaning all areas of the hotel from the moment you leave your room in the morning up to the time you close your door at night. *staff excellent and very helpful. Obviously have a good training programme in the hotel as all are equally keen to assist. *check in/out fast and painless. Refreshing free drink on arrival Room *Large rooms, marble floors. Plenty of storage. In room electronic safe as standard. *Nice large and very comfortable bed. Clean white bed linen. *All have balcony area with sun lounger, chairs and table. *Satellite TV. CNN, BBC World, 3 English movie channels... *Bathroom very nice – all marble. Lots of nice towels. *Bathrobe and fluffy slippers as standard. Pool/Beach 3 pools on different levels 08.00 - 18.00. A shallow (1.45m) 'lazy-river' pool. In the middle a deeper pool. The lowest pool is reserved for guests of over 15yrs. The 'quiet' pool tends to fill up earlier in the day than the others - the older guests are more prone to the pre-breakfast sun lounger claiming *Free poolside towels, can be changed as often as required *All day poolside drinks/snacks service *Snorkelling great – masses of tame sea-life to see out on the reef. Sea is very clear and warm. *Topless bathing discouraged. Understandable in a conservative country. Food and drink *Bottled water 15 EL. The same water can be bought in Naa'ma Bay for 3EL. Drink as much as you can it is very hot *Beer 28EL (Heineken 330ml, or 500ml Sakara Gold - very palatable Egyptian lager). *Picture of lunchtime menu from one of the two open-air cafes is attached to this review. Both served food of a high standard. *Both the poolside and beach bar use water misting to help reduce the temperature whist eating / drinking. *Thai restaurant very nice, meal for two £50-80 (excl drinks). View from the eating area is amazing, especially during full moon. *Beachside bar closes at 17.00 to reopen at 19.30 as a seafood restaurant. Guests choose from a variety of seafood, this is then cooked in the style of your choosing. Price includes salad first course, rice/veg with the fish and ice cream. Be warned that the cost can soon add up. Our meal 785EL. One guest was overheard speaking to his partner - 'baby, we've just spent 92 quid on fish...' ouch. The location and ambience is however very nice and relaxing - the best place in the hotel for a romantic meal. *Eating in Naa'ma Bay is much cheaper - there are a great variety of restaurants to choose from. Prices for a meal for two, including beers starts at around 160EL - not bad! *Many restaurants/bars in Naa'ma Bay offer the opportunity to try shisha/hookah pipes. These are relatively inexpensive 15/20EL and good fun after a meal. *Breakfasts (07.00 - 10.30) can prove slightly hectic. Arriving in the last 20 minutes can result in queues to get into the venue. Great selection of fruit / cereal / cooked food / great pastries. Omelette chefs very good, pancake chef even better. Hope you went on a diet before you come here. *One small complaint - the resort is home to many sparrows. Whilst they proved no bother during the rest of our stay they were at breakfast they could be seen flying into the restaurant – eating food from empty plates and more disturbingly tucking into the pastries on display. Yum. Transport *Contrary to some other reports here the blue/white local taxis are not an Egyptian version of Wacky Races. They are cheap and plentiful. Allow 30EL for a taxi from Naa'ma Bay to the hotel. *Air-con new style Mercedes taxis can take you from the hotel to Naa'ma Bay for 56EL. Much more refined way to travel. *Hotel offers a free bus to Naa'ma Bay 3 times a day. Evening outbound at 21.00, collects to return to hotel at 23.00. In busy times they send more than one bus *Transfer to/from airport is around 10 minutes *Airport whilst busy is not the chaos of some other airports around the world *Time from arriving the airport to having checked in was 15 minutes. Our stay at the Hyatt was great. Amazing hotel, very safe, very clean and from what we saw head and shoulders above the other hotels in the area. Did not see one football shirt in the Hyatt all week – what better recommendation for a good hotel is there than that?
What we expected
from LisaMJ
This hotel is rated as a 5*. As far as facilities go, it deserves this rating; it's a fully self sufficient resort with everything you could possibly need, but the rooms are more of an average 4 star. You approach via strict security & drive through meandering pathways lined with unbelievably green grass & palm trees to a grand entrance with several water features/fountains. The first thing that you see is the huge wonderful floor to ceiling window in the lobby, offering a breathtaking view of the pools, gardens, and, er, The Gardens (reef that is!). Yes, the hotel is situated on the Middle Garden Reef, one of the best in the area. Despite normally booking our holidays independantly, we booked this holiday via Cosmos, but upgraded to the Regency Club direct with the hotel. It certainly made a difference; straight away we were whisked in a golf buggy to the Regency Club, where we sat with a cool drink while we checked in. It also gave more privacy, free soft drinks all day, and from 5.30-7.30pm each evening, there are complimentary alcoholic drinks and canapes, cheeses, breads etc on the Regency Terrace. There is also a lovely pool for Regency guests only with ocassional poolside drinks service. The upgrade doesn't get you a better room, but the service is much more personal, and if I went to this hotel again it would only be to the Regency section. That said, if we hadn't upgraded, I'm sure we would have still had a wonderful time as we wouldn't have known what we were missing! We booked a sea FRONT room (as opposed to sea VIEW) Our initial room was part of one of the Regency villa complexes, but ground floor with no view (except of a hedge!) and was not very private, prior to arrival we had requested a higher floor. The room was lovely inside - 4 piece bathroom with wooden shutters, & a cute U-shaped sitting area off the bedroom, but due to to lack of privacy and a decent view, we were a tad disappointed. It wasn't a disaster, but my husband went to Regency Club reception, and politely asked if there might be any other rooms available on a higher floor, but specifically said that we knew it was a request only and not a guarantee. Luckily, the receptionist said there was a room that had just been vacated that he was sure we'd be much happier with, which would be ready in an hour. You can see from the photos that the view of our new room was wonderful & even though it wasn’t quite as nice and individual as the first, (bulk standard hotel room, only 3 pce bathroom as opposed to the advertised 4 - not that I'm a bidet fan!) we were much happier with it due to the view & privacy. Rooms have a kingsize bed, with very comfy pillows, air con & ceiling fan. A TV is enclosed in a cabinet. Theres a work table, armchair with footstool, mini bar, several mirrors, hairdryer. Floors are tiled and have ethnic rugs either side of the bed. There are various lighting options via different lamps to create the ambience you want. The bathroom had seperate shower cubicle and seperate toilet cubicle....starting to show it’s age a little though but still ok at the moment. I must say that the rooms are very comfortable, clean (housekeeping twice a day) and well decorated but NOT particularly luxurious if thats what you are expecting. We knew this before through research and so were expecting average rooms. The best part was the sliding doors onto the balcony (appx. 12 x 7' with one lounger, and a dining table and 2 chairs and the view. The rooms are laid out in different blocks - not big high rises, so you feel like you are in your own small village most of the time. This means that despite it's size, we the resort never felt crowded. The hotel says all it's rooms have a view of the sea, but I judging by the position of some of the rooms blocks, I'd say they use this term loosley. The clientele was appx 30% Russian, 30% British & the rest a mix of American, French, German and others at a guess. While I'd hate to tar any nation with one brush, like the previous reviewers have said, we too found nearly all of the Russian guests rude and demanding. I know the Brits have a reputation in some of the more popular toursits resorts but I've never seen behaviour like we did from the Russians. At one point a rather large Russian man stood up and clapped his hands loudly twice to get the waiters attention - I cringed. Another time at the the Souk a Russian woman barged past 3 people waiting, including me, and started ordering. Luckily the chef could see what happened and so politely explained that there was a queue and continued taking my order. Now, this type of thing doesn't ruin a holiday, but just be prepared! I vaguely remember reading somewhere that there was a particular Russian Holiday season in May perhaps? So it's possible that it's not like this all of the time. The grounds are very well manicured, gardeners are constantly pruning & watering, even using a pallet knife to trim the lawn edge! There are three pools on different levels. The first has a lazy river with rock grottos & waterfalls, it's more of a sea green colour to give a natural feel to it. The second is light blue & adults only. The third is similar which is also where you land after riding the corkscrew slide (which is great fun even for adults!). There is plenty of terrace space for sunbeds, and it didn't seem overcrowded, but we only visited those pools for an hour for a bit of fun but used the private Regency pool the rest of the time. When passing we didn't notice a few reserved sunbeds (my pet hate!!!) but not as bad as I've seen in other places. Restaurants; The Sala Thai is the finest restaurant in the hotel. The surroundings consist of wooden carved panels at every turn, and you can dine either inside or out by candlelight. Service is very good and food arrived at just the right time intervals - the shared platter to start is delicious. We both opted for a Thai yellow potato curry which was delicious. Bill for 2 courses each and wine was appx £40. Cascades serves poolside snacks during the day but we didn't eat here - it looked pleasant though. . Cafe Fresco is open for breakfast & dinner. At breakfast there was a huge selection; sausages, bacon, eggs, fruit, yoghurts, falafels, cereal, a pancake/omelette chef, juices, water... mainly buffet but has EVERYTHING you could want. We didn't try it for dinner, but it offered buffet style or Meditteranean off the menu. The Souk- yes the system is a bit cheesy, but despite being self proclaimed foodies, we really enjoyed it. It's open air, and there are several 'cooking stations' around the outside. There is Italian, Mexican (which sometimes has a curry night instead), Chinese, Middle Eastern and a dessert station. When you sit you are given a basket of freshly made pitta and a bowl of tahini, plus a bag of fake coins, and each represent 20 egyptian pounds (LE) or about £2 sterling. Each station has a list of the dishes available that night (which are all cooked fresh) and the cost. E.g At Olives, the Italian, Pasta Al Forno was 3 coins, you pay your 3 coins and are told how long it will be. You go sit down, enjoy the various entertainment on stage (which we usually don't bother with but did enjoy) and then go and collect your dish. Desserts are to die for, and there are always 3 'ice creams of the day' one of which included basil ice cream, which was really nice. Other than that, we ordered room service for dinner once, which was pleasant enough. Wine - imported wine is over £40 a bottle, however there are a few Egyptian wines for around £11 -£14 a bottle in the hotel. We drink red wine, and found Obelisk the most drinkable. It's not a fine wine by any stretch of the imagination, but probably the equivalent of a cheap casual table wine in the UK that might cost you around £3.50 in the UK - you get the idea! Our average bill at the Souk was about £30 - £35 for 2 courses, wine and water. It is MUCH cheaper to eat in Naama Bay. We had a casual pizza dinner one evening at a lovely restaurant on the beach called Kanabesh, and the huge delicious pizzas are only £1.60. As for average main meal prices in Naama bay, chicken type dishes were around £3-6 and steak type dinners were £5-8 and vegetarian dishes were about £2-4. Wine in Naam aBay was baout £8 a bottle. Jut remember that appx. 22% various taxes will be added to your bill. To get into Naama Bay, you can either use the one of the hotels fleet of black Mercedes, which I believe was appx. £8 each way, alternatively, directly outside the hotel are the blue and white taxis. Don't pay more than 30 LE (£3) into Naama Bay. We payed 25 on average, but sometimes 30. They will often start as high as 40 but you can bargain with them. It's not the white knuckle ride we had read about, but certianly an experience. They have a habit of thinking they can squeeze between 2 cars and then realise at the last minute they can't - but it's not as bad as it sounds! The hotel has a gym which has 3 treadmills, a couple of cross trainers, 3 bikes, a stepper and various free weights and a couple of weight machines. There is also a spa which is quite good. I had a couple of 25 minute treatments which range from £18- £22, althoug I felt a bit short changed on the second one which lasted just under 20 mins from entry to exit. The snorkelling off the hotels pontoon is very good, again, the Russians have a bad habit of congrgating on the pontoon at certain times with no intention of entering the water, leaving it a bit crowded for the true snorkellers/divers to leave their belongings and go into the water. Luckily we could see the pontoon from our room so chose quieter times to snorkel. There was alot more acitivity under the water in the morning and you can see so much snorkelling that we stuck with that rather than diving. There were a couple of jellyfish, but the diving centre said they are the non stinging variety. I didn't take any chances though and used a jellyfish anti sting repellant lotion that I got from www . ifsogo . com going from memory. There is a wide variety of marine life, included blue spotted rays, and yes, we found Nemo. Everything around the resort has a grand appearance, much of the architecture is marble & there are winding pathways between room blocks & water features at every glance. They certainly don't do things by half in Egypt! Overall, depending on where you have to travelled to previously, this is a lovely hotel. We are well travelled have been lucky enough to stay in some great hotels throughout the world. Our opinion of the Hyatt - it's too big to be intimate, but the Regency Club does offer a certain level of exclusiveness in an otherwise sprawling resort. After our previous travels, I wouldn't say I was bowled over by the hotel, but still had a wonderful time that I will look back on fondly, and might return to for a winter getaway. Which reminds me, in early May, the big digital thermometer in Naama Bay was reading 32 degrees at 8pm at night. You DON'T need any type of jacket/sweater.
.....but otherwise great.
from AnotherUnitedKingdom
so, this is a vast resort. meandering lanes, bridges and steps all softened with alot of vegetation. the rooms are spacious and well equipped. several niggles: holes in some of the linen, leaking shower cubicle, terrible toiletries, noisy fan/air con..but otherwise great. the pools are plentiful and didn't seem crowded, although why anyone saw fit to lay the pool areas with crumbling sandstone titles beats me. the 'crazy' river and water slide are great additions and similarly weren't over used. the beach areas, are not of a maldivian quality - but you're there for the reef and the tame sealife. access to the sea is a little tricky unless you want to launch yourself off the wobbly jetty. but it's all good fun. food is of a pretty high standard in all of the 'outlets'. the Thai restaurant is the high light (book early), the cafe fresco buffet the low light (if visiting the cafe, just ask for the menu - it's better quality and value - unless you can eat your own body weight in kofta). the souk experience could be fun - but again a little costly for what it is. The beach grill always seemed deserted in the evenings....obviously the 'buying your seafood meal by it's weight' offer wasn't selling. room service is also a good option. Alot of people here have mentioned the regency club, and upgrading is worth it - for the quiet private pool/beach, the chance of a umbrella to escape the intense sun, the calmer breakfast experience and the free drinks/snacks all day (buying water/drinks in the hotel mounts up). there are some shops on-site, but these are seriously over priced. oddly one shop was selling counterfeit designer handbags. Does this mean that Hyatt as a company endorses the sale of fake goods? the level of service is extremely high - there is a genuine sense of doing all they can for you. everyone says 'hello' from the waiters to the gardeners (and there are alot of them). some members of the regency team need a few more 'soft skills', saying things like 'you look tired' and 'you should do something more interesting than sitting by the pool' to guests, is not only inappropriate but missing the point of the place entirely. despite being a big hotel - it never seems that chaotic, and there a fair mix of nationalities...and not that many kids. it's reassuring that someone else has mentioned the aggressive russian contingent. there are large numbers of them - making life less than easy, deliberately or not. the only downside....there is a great sense of artificiality about the place. you really could be anywhere in the world. disneyesque levels of manicuring have been used (the place is spotless), which on one hand is great but on the other is a little odd (there is desert all around the hotel obviously - but it's lush within the resort); turn off the sprinklers and the place would be a dust bowl in a matter of days. but that shouldn't detract from the hotel's superior facilties and atmosphere.
I have just got back from sharm el shike, stayed at the hyatt regancy hotel. To start we got picked up by a private taxi to the hotel.The hotel is stunning, very clean, gardens are beautiful. The hotel is right on the beach and if you get a sea view room, you get the most... more