Seashells Resort at Suncrest

1 reader found this review helpful

We were very disappointed with the hotel, especially the air conditioning. There wasn't a cool spot to be found anywhere in the hotel. The room was dated and in need of updating. On arrival we requested a change of bed spreads as they were stained. It was difficult to sleep as the room was so warm. The pool area was clean but nowhere near big enough for the hotel, our rep told us not to put towels on sunbeds, the pool attendant told us to come early to put our towels down. We witnessed two towels being removed from beds, their owners were in the pool at the time and quickly came out shouting and screaming. The food was reasonable with plenty to choose from but the restaurant was incredibly warm and uncomfortable, plus we were plagued by flies. I'm assuming that the flies were due to the horses who waited directly outside for tourist buggy rides, you could see them from the restaurant. When choosing a bread roll, my husband said that he decided not to bother because alot of flies flew out of them. Only three out of six lifts worked at one time. Most of the staff were friendly but on a few occasions it seemed they deliberately misunderstood us. Entertainment was poor, suitable for six year-olds or groups of students, definitely not 4 star. We love Malta but would not recommend this hotel as it did spoil our holiday somewhat.

2 readers found this review helpful

I have recently got baqck from staying at the seashells resort. Before i went i was worried about going after reading several bad reviews about the hotel online, however once i got there i loved it. The facilities were great and the staff were really friendly and couldnt do enough to please you, especially the animation team. Our room was a little on the small side but that was made up for with an amazing view of the mediterranean sea from our balcony. The food was great and there was plenty of choice in all of the resturants. I am a frequent traveller and out of all the places i have been the seashells is the only hotel i would consider going back to.

Weve just returned from our hol today having stayed at this hotel, the food was very good and we had a good selection every day.The staff were very friendly and helpful,we loved the maltese resturant it was much cooler to eat in , we thought the staff in the resturant especially Petra were efficent and could not do enough for you, well done we shall return again.

3 readers found this review helpful

I have just returned from a family holiday at sea shells and we had a lovely time the location was good only 3 mins walk to bus station to get anywhere on the island. the hotel furnishings may be a bit tired but was very clean and the staff helpful and friendly,there was a good choice on the menu. we enjoyed our stay and hope to return WELL DONE TO SEASHELLS KEEP IT UPand thanks for a lovely holiday.

4 readers found this review helpful

Just returned from the Seashells resort.
It is so dated & desperately needs modernising.
We were lucky because we were warned to upgrade to a room in the Presidential Suite, which was lovely. Otherwise, the room we had previously been given, only had a window.
The food was the worst we have ever experienced. There is no difference in the healthy breakfast option, except that you don't get the choice of the disgusting cooked option. In our whole 7 days, there wasn't a proper cooked egg, they were all broken & dried up! The juice is just squash. As for the fruit option - horrible apples or dried up oranges, swarming with flies, tasteless slices of melon, or tinned fruit cocktail, offered it seemed at every meal. We bought all our fruit from the local mobile greengrocer. Spent a lot of money elsewhere, especially at the beautiful restaurant 5 mins walk away Duo's, just exquisite food. This became our life saver. In all the four star hotels we have ever been to, this was the most meanest meagre offering of all inclusive we have ever encountered. So this holiday became quite expensive indeed.
Our friends had stayed here just before us & refused to give any comments, because they knew we were arriving after and now we know why!!!. The pool towels are a joke, having to pay to use them. So we just bought a couple to use during our stay.
Have never written a review before, but thought this warranted one! Wouldn't wish the food or entertainment on my worst enemy. To sum it up, location really lovely, Presidential suite lovely. But sadly that's all folks!

1 reader found this review helpful

have stayed at this hotel 4 times never had a complaint but this year the food was terrible

10 readers found this review helpful

My partner and myself recently enjoyed a two week stay at Seashells. We have stayed at this hotel before and obviously with going back thought it was good but this year it was even better. During the closed season many up grades have been made and effective staff training taken place. Many of the staff speak several languages. With a couple of exceptions staff were very helpful and courteous and worked as a team to the benefit of guests. The hotel is on the coast road with the pool immediately by the sea. There is no sandy beach but rocks which allow easy access to the clear blue sea. Our room was clean with good daily maid service, towels changed when requested, bed changed mid-week. There are two restaurants serving breakfast - one with many choices including cooked breakfast etc, the other a healthy menu with variety of cereals, fruit, etc. If on full board lunch is served outside by the sea or a packed lunch may be requested. Evening meal is served in three different restaurants – Le Pavilion Restaurant which is the main restaurant; It-Tokk which serves mainly Maltese food or a BBQ which has to be pre-booked. At all three there is a good variety of food. The hotel has 7 floors and 6 lifts. At busy times, eg breakfast/early evening there is often a wait for a lift but given the size of the hotel this is to be expected. We had an inland room which overlooked pleasant residential houses and a couple of hotels. The room took in the afternoon/evening sun and was not affected by music which enabled a good nights sleep. The hotel is ideally situation for shops, bars, other restaurants and the bus station is only a five minute walk. From the bus station buses run to many parts of this beautiful island. We will certainly be back another year and recommend to family and friends.

2 readers found this review helpful

I must disagree with some of the reviews all i can say is there is no pleasing some folks my husband and i stayed twice at this hotel once in april and once in october we were treated with the utmost courtesy and kindness on both visits indeed isent an email requesting the same room we had in aprilthis request was granted and this xmas i also recieved seasons greetings from the staff by email this isjust the kind of thing that is appreciated you are not just a guest you are treated as afriend especially by john dining room and joseph in the snack bar indeed alll the staff are very friendly i reccomend this hotel and shall be returning this year hopefully

8 readers found this review helpful

Me and my family return every year!
We love it there!
Anyone that has any worries, ignore the people that say its bad they are just over critical, the hotel is lovely, the pool needs some work doing and the rooms are pretty dated but everything is very clean, the bathrooms are lovely, sheets and towels are always clean and the staff are incredibly friendly.
The air conditioning is very good, and the balconies at the front of the building have fantastic views
The food is fantastic and can accommodate everyone; I have two younger daughters and my parents often come on holiday with us as well. If you have any problems make sure you ask the reception staff as often you can use up your meals in different restaurants than allocated, The Tal Kaptan restaurant is perfect it serves lovely food somewhere we visit a few times in the week. Most of the other restaurants are buffet style and sometimes there are even barbeques outside.
If the pool is not to your taste as it is salt water the is a lovely lido right next door which offers all day access at very cheap prices and is fresh water.
For the younger holiday goers, the nightlife isn’t fantastic in Qawra however buggibba is just along the sea front and has a few pubs and clubs. If you’re looking for booming nightlife st julians is the place to go and is only a short journey away.
For the more matured holiday goer the Qawra sea front is all you need and the Suncrest provides entertainment nightly. however there are some lovely little bars 5 minutes up the road.

1 reader found this review helpful

I have just returned from the the worst hotel I have ever stayed in, staff very unfriendly, everything is a trouble to them. I was glad to get away from it. Rooms very smelly and not cleaned properly. It is not child friendly. Paid over the odds a Upgraded room, asked when we upgraded was there a lot of noise at night from outside, told No - noise was terrible from there Cin Cin Bar until about 4am in the morning,amplified music from the band till 12, in competion with the Hotel next door. I
would never recommend this Hotel to anyone, no customer care when we raised our concerns- Should be in Hotels from Hell. Outside toilets/showers at Bar and Pool area digusting. This lets down the good Sol Hotel Name, It should be rated as a 2* not 4*. Please do not go to this Hotel and go through the same Nightmare as we did. Terrible