Planibel Hotel

we have just returned from the hotel planibel,we arrived at the hotel around 1.30pm after a night of travel we were very tired,when we got in to the reception i was shocked to see the utter confusion and the amount of people trying to book in,we were in a queue for ages as the staff did not seem to be able to cope with the influx of guests.I noticed the amount of people who were told that their rooms were not ready and i thought that it would be the same with us.Their was a couple next to us that had been told their room was not cleaned and the receptionist took their mobile no to ring them and let them no when it would be available,i found her to be quite rude to the couple and just took their cases away from them and walked of in mid speach,luckly our room was ready,the room was clean and was suitable for our needs,then we were hungery so asked if they had somewhere for us to eat,the girl on the desk didnt understand the word food,my partner(to my amusment)had to pretend to eat like a child,then she realised what we wanted,the hotel had no service for us to eat at that time so we went out and found a small resturant and had some food,which we had to send back as it was cold.We were half board,when it came to our evening meal we had a bit of a shock,the room was laid out lovley the food looked presentable,then we had to go and get our food,it was like a school dinner line,slopping the meal on our plates,what shocked me even more when i went to the pasta section the server placed my food on my plate and it was a small amount,i went to walk away with my food and he took some of the pasta back of my plate,i stood their for a second and looked shocked,i could not believe what had just happened,my partner had the same,every time u went to your main course or the pasta section the same thing happened,as u can imagine we were not pleased,i have been to Italy before and never had that happen,all of the food was cold alot of the time,we had pork one night and that was running in blood,no thank you,i had to go up a few times for my partner as he had been out on the slopes all day and needed a good meal.the breakfast were good lots 2 eat choose from but i had to make sure i had enough to eat because that was my main meal, we both came home feeling very dissapointed with the holiday,the slopes were very very windy,then they shut some of the lifts so we couldnt get back we had a day of snow which was fine but the wind and lack of lifts made it a bit of a waste of time,both of us will not be using this hotel again, the service was bad the food was poor and to have it taken back of your plate,times are hard i no but not that hard,we paid for half board which we have been on many times before but this hotel was not for us,we are going back to Italy in march to a different place fingers crossed