Le Sequoia Hotel

We stayed at Sequoia in March and had an overall awful experience.
1. We had paid extra to have a room with ensuite so that we did not have to share showering facilities, however there was no hot water available at all on our side of the chalet for five of the seven days. Hence this meant actually going outside to share the bathroom on the other side of the chalet with approximately 14 other guests.Even if we had not paid for ensuite, the time taken to resolve this issue, the misinformation and having to share showering facilities with this number of people would have been unacceptable. Crystal were utterly useless in resolving the issue.
2. The food served in the chalet was some of the worst that had ever been placed in front of us. The standard was worse than the worst school canteen dinner ever recalled. Very basic, tasteless and overcooked food which was of a disgraceful standard.
3. Serious lack of hygiene throughout chalet both in terms of lack of facilities/ soaps etc but also poor understanding of hygiene demonstrated by chalet hosts both in food handling/ serving and throughout chalet.
4. Chalet was filthy in many parts and was obvious rooms had not been cleaned in quite some time judging by amount of dust etc throughout bedroom and living room areas.
5. Overall chalet was in very poor state of disrepair with broken light fittings, broken handrails on the stairs, mould throughout ensuite and bathroom, broken shower fittings etc.
Worst property we have ever stayed in and such a disappointment.

2 readers found this review helpful

Hi
Just returned from a holiday at Chalet Sequoia and can't praise it highly enough. Very relaxing hosts who looked after us very well with good food and excellent cakes. No problems with using the balcony to access the 2 living areas, actually increased the feeling of space.

1 reader found this review helpful

We were holidaying over Christmas 2010 and were particularly keen to stay somewhere with a good reputation for high quality catering whilst still being close to the slopes.
This chalet is close to the slopes and bars but high quality is not a phrase that should ever be associated with it. The crystal hosts initially were awful, providing food that was inedible. No joke - porridge you break your teeth on; cakes you wonder if they have ever seen the inside of an oven!
Once we had seen the interesting serving habits of our host - fingers to serve dessert with a quick lick and suck to clean her fingers between plates, we realised we could put up with no more. We complained to the crystal team and we were fortunate enough to have the hosts replaced with some hosts who have actually had some formal catering training!
The accomodation itself is falling apart and has leaks. Most hooks fall off when used; door + cupboard knobs would often appear in your hand. More worringly, the chalet is extremely insecure - due to crystal staff popping in and out whenever they feel the urge and also because the connecting balcony is not locked!
There is some misleading selling in the crystal description of this accomodation and unless you are in one of the two twin rooms with ensuite facilities you will be sharing a bathroom. The separate shared wc and bathroom does mean you may not be able to wash your hands having used the wc - this is madness as there is so much space available to put in a washbasin or indeed private shower facilities.
I would not recommend staying in this accomodation if a good standard of food and hygiene is what you are after. However, if you are looking for somewhere near the slopes and bars then you will be happy.