Apartahotel Costa Tropical (Oasis Tropical)

Wonderful view from the balcony and comfortable lounge area. The pools and gardens appeared clean and well kept.
The hotel staff were at the best cheeky but in general bemused and rude. The bar and pizza area lacked atmosphere and organisation. We were thankful that we had booked self catering accommodation as many of the guests appeared to be all inclusive and therefore had bought into the hotel experience which was severely lacking.
The beds are metal, army style and creaked even to lay on which resulted in our taking the mattresses into the lounge and sleeping on the floor, which was more comfortable and far quieter. The bathrooms and we saw two, were in great need of updating. Ours bath was covered in rust marks the tiling was uneven and dirty; having to ask for toilet roll halfway through the holiday was a little embarrassing too. The hot tap became too hot to touch once turned on and water was not available twice during the holiday. The other bathroom had a shower head but no holder.
The rooms were visited by the cleaner 5 times during the holiday, and the sheets were changed three times however neither floors nor surfaces appeared to have been touched and some of our furniture disappeared half way through the holiday also.
The staff either ignored you or made little attempt to help. The on site supermarket tried to stop me making a 22euro purchase as they were cleaning the floors, even though 3 local shoppers were purchasing items without problems. The male bar staff also ignored requests for drinks which could be put down to a language barrier but “dos San Miguel” or “dos Aqua por favor” should surely be simple enough to understand
This is a complex begging to be run efficiently, with staff in desperate need of customer service and management training. It has the potential to excel and has fantastic views and pools. We went out every day and every evening as the options within the complex and locally were limited at the best and unattractive in general.
The options within Caleta de Fuste were far more appealing I would advise avoiding Nuevo Horizonte and Costa Tropical unless you want a good view of the sea, and a thorough knowledge of the local taxi service.

I have just come back from this hotel with my husband and two friends.
I have never been to a hotel, which was so disgusting. The food was awful - repetitive, cold and tasteless.
The hotel was dirty, cleaning of the rooms and hotel was non-existent. We had to ask for clean towels and bedding. There were cockroaches, which the resident cats took great delight in playing with round the bar area, as well as in our room.
The courtesy bus turned up as and when, but also served the local residents, which meant we had difficulty getting on.
In fact, as I can go on and on, all I will say is if you’re thinking of going here DON’T