Chamois Chalet Hotel

From James Hardiman CEO Alpine Elements Group Ltd Dear All Indeed there has been bad management in the past with the Hotel Chamois but I am confident that we have resolved this issue with a new management structure. It is worth noting that we have overhauled many of the hotel’s systems including 75,000 Euros spent on the hot water system and other items in the Hotel. We have been very honest about the hotel’s flaws on our website. Indeed, the Chamois offers comfortable and very convenient ski accom, it is well run, clean and very friendly not to mention excellent value which is something all our returning guests appreciate. I read also that our staff have been an issue. Indeed, the sort of staff our industry attracts is indeed of the younger variety and we, like all Tour Operators, have a reasonable turnover of season workers. In times past I will admit we have been caught out and have had to “make do” with substandard staff, and I will apologise first hand to clients that may have experienced this. Moving forward, this is something that all us TO’s are now having to provision for, thus we do not expect to be in a similar situation for forthcoming seasons. Naturally, our training is very thorough and we as a company care a great deal. There maybe some isolated cases where some of our weaker members of staff have not cleaned to our standards or indeed left us in the lurch by quitting without notice! I have stated this before, and I feel it needs reiterating. If guests have an issue we want to know immediately! We now offer a 24 hour emergency number and even a dedicated “Complaints” email. Please call us - we encourage feedback! And I would dearly love to hear of all gripes as they appear so we can sort them for you on the day! Please understand – we are an independent company, small enough to care, and we do! Enjoy the snow this year, it is shaping up to be a wonderful season… James