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Holiday Reviews > Africa > Egypt > Sharm El Sheikh > Sharm El Sheikh Hotels > Tropicana Garden Palms Hotel > Read Reviews
Tropicana Garden Palms Hotel ReviewsPage 1 2 3 4 5
| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Aug 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mr M Denham |
| Overall
Rating: |
1/10 |
| Comments: |
Arrived for the first night of my honeymoon....single beds....no preordered champagne or fruit basket....dining room.. israelis started fighting with the egyptian staff...fight flowed to outside where at least 100 israeli lads started a riot....glasses were getting smashed....chefs came out with knives.....found out later that a young girl of 14yrs had to have a security guard outside her room as she was in danger from the israelis...had to have a segregated pool and a segregated bar area...the english got moved into the pizza restaurant which was no good as there was not choice and it was a danger to health and safety as it was not set out for a buffet...not safe to go into main restaurant, english guests were being spat on, intimidated when they went to the toilet or even going in or out of doors....hotel manager recommended that we request a transfer to a different hotel for our own safety, thompson rep not the most helpful, eventually after much persuasion we did get a move.... the rep asked us to pay for the taxi to take us there....i think not, we were told that our room at the next hotel would be ready for us as soon as we got there but eventually 4 hours later it was. thompsons knew about the trouble in this hotel 2 wks before we arrived and still let us go there, they had moved 25 couples previously and still they let us arrive.....this was supposed to be our honeymoon, not to be intimidated and scared for our own safety. the papers are going to hear about this as we would hate anyone else to have to deal with what we did....disgusted with thompson and they should not get away with it. THE STAFF AT THE HOTEL ARE FANTASIC AND CAN NOT PRAISE THEM ENOUGH.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Aug 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Miss C Carter |
| Overall
Rating: |
8/10 |
| Comments: |
we have just spent 11days at the amarante garden palms,we had a lovely time.the staff were fantastic,the manager max was very hands on introducing himself to the guests,the food was fine very good variety if you didnt like what was there they would make you what you wanted to eat.they had a roof top bar which was nice especially when watching the sunset over the lovely scenery.there were two restaurants,one main one and one italian restaraunt which was gorgeous(the pizza was to die for).there were lot of people complaining about the hotel but it wasnt the hotel that was the problem!it was some of the other guests that were very rude,dirty and fighting between themselves but it wasnt the british guests this time!!!!!.our rep sarah was a lovely girl,very helpful.the only thing that i would say the hotel is advertised as having its own private beach and it didnt have own,they provided a free bus service to the the beach in the brochure it stated that it was all inclusive but wasnt,we didnt know this until we arrived at the resort.we didnt find out until the end of the holiday that we would be reinburst with any money we had spent as long as we kept the reciepts.we were not told until the last day!the ice creams at the hotel were not part of the package you had to pay for them no good when 105degrees!!!!,be careful around pool area quite uneven needs work doing on it.these only minor complaints on the whole we had a fab holiday. thanks to max and his staff.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Jul 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Miss K Eltham |
| Overall
Rating: |
8/10 |
| Comments: |
best holiday ever.... weather was hot around 43 degrees in the day and 37 in the evening, hotel was very clean staff was very friendly food was good with a good selection of different varieties. the entertainment wasn't very good but was only a 5 minute ride to nama bay a free bus from hotel and back was available. hotel has its own private beach with a free shuttle bus every hour there and back. i would love to go back next year!!!
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| Board Basis: |
Select |
| Date of
Holiday: |
May 2008 |
| Tour
Operator: |
ThomsonPortland |
| Submitted
By: |
Mrs J Mellor |
| Overall
Rating: |
4/10 |
| Comments: |
I have just returned from two weeks holiday at the Tropicana Gardens Palms, or as it is now know Amarante. The one thing you could not find fault with was the staff, they cannot do enough for you from the pool staff, restaurant staff, cleaners etc nothing was too much trouble. However the hotel itself is in need of a updating, which did look like they where starting to do (replacing mattresses on sunbeds) when we where leaving. The food is ok, the all-inclusive meant if you didnt eat at meal times a tray of warmed up leftovers was available at the pool side bars, myself and several holiday makers and two members of staff ended up poorly i went 5 days without eating or drinking (all inc what a bargain, not), several ended up on drips, the manager wasnt interested saying the english always over indulge and we should avoid eating, drinking or going in the pool!!! The entertainment staff tried their hardest, kate and hubby really tried but 1 hr of entertainment a night is not enough. This could be a lovely complex the rooms are nice and spacious but a small investment is needed to bring it upto date. The only plus side to this holiday is I went home weighing less than when I arrived, thanks.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
May 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs C Cronin |
| Overall
Rating: |
8/10 |
| Comments: |
Arrived about 10.45pm. Reception staff were friendly enough. Porter's insist on taking your luggage to room which is nice after a long journey. We tipped them english pound coins...we later discovered that the hotel staff like to be tipped with their own currency (Egyptian pounds) as it is hard for them to exchange sterling in the local banks.
The only fault that I could find with the hotel is that there was no entertainment. If you want fun and entertainment, you will have to travel into Narma Bay for this. They have a free bus which run's a few times a night back and forth, or you can always get a taxi...no more that 30 (£3) egyptian pounds should suffice. If they say much more than that...I wouldnt pay it, as it's not that far! You will always get the one's who try it on!
The food was really good the first week, but I must say the it did go a bit downhill during the second week. We think this was because it changed management during our stay. You could see a lot of changes occuring compared to our first week. Be prepared for a deli beli...not saying it is/was the food, but if you want to travel to a country like Egypt, what do you expect?!
Most of the staff were very friendly and it was nice to get "lots" of nice attention from the waiter's! Especially if you are blonde like me! We tipped the most friendliest to us at the end of the holiday. It's up to you how much you want to give. They are very thankful for whatever they get as we found out they get paid no more than 10p an hour. And bear in mind they work 12/16 hours a day! I did have a couple episodes with certain staff as they did try it on quite forcefully, but this was resolved with no problems. There are only male's working in these hotels, as women are not allowed to work. I must say though, "Summer" was great! She worked in the Health Spa...she was a great laugh and I will not forget her. She was an exception to say the least.
The room's were emaculate. Cleaned with fresh bed linen every day. The swans/crocodiles/figures that they made from towels and left on the beds were absolutely brilliant! Really clever!
The pool's were lovely and the snack bar's were open from 10am to 5pm. The waiter's will come around while you sunbathe and ask what you would like to drink. Of course you have to drink bottled water which the hotel provided, but towards the end of our stay, they reverted to plastic cups of water when you asked for it. Again, I think this was down to the changeover of management. Also, many of the staff left to go to other hotel's to work because of this changeover.
Taking a trip to Cairo to see the pyramids is well worth it. Paying a bit extra to fly is best as it's a 24 hour all round trip via coach. 12 hours of that is travelling!
All in all, we had a great holiday. I don't think I'd go back to this hotel though because of the changes you could see happening towards the end. Saying that, from the reports we had at the airport going home, we were lucky and stayed at one of the best hotels in Sharm! We were in paradise compared to some reports!
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Apr 2008 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Miss N Johnson |
| Overall
Rating: |
10/10 |
| Comments: |
the was the best hotel i have ever stayed in.
i currently work for thomson and was told by me customers that this hotel was really nice so i booked it.
The weather was out of this wold.
The rooms were big a very clean. the maids (if u can call them maids if they are men)
cleaned the room every day. we had a tv and a fridge which we used a lot.
Theres no need to take a towel has the hotel provides them on a daily bases by the pool. You must get up really earl if you want a sunbed. Me and my partner got up at half 6 every morning to get one.
The food was lovely and staff couldn't do anoth for you.
The entertainment wasn't good but you make your own entertainment.
WHAT EVER YOU DO DON'T HAVE A HENNA TATTOO, I HAVE ONE EVERY TIME I GO ON HOLIDAY, SO WHEN I GO TO EGYPT I HAD ONE AND THEN I HAD ANOTHER BEFORE I LEFT. NOW I AM HOME I HAVE HAD A REACTIONS TO THE HENNA AND IT HURTS!!!!! IT IS NOW RED AND I CAN FELL IT OFF ME SKIN. IM NOT SURE IF IT WILL SCARE ME YET BUT PLEASE DON'T HAVE ONE. I HAVE STILL GOT TO GO DOCTORS AND GET IT CHECKED OUT.
other than that it was brilliant.
You must also do the Quad Biking and Snokerling or Scuba Driving with the Driving Plantet
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Apr 2008 |
| Tour
Operator: |
Tentus |
| Submitted
By: |
Mr D Kieler |
| Overall
Rating: |
5/10 |
| Comments: |
Overall the hotel was nice for a four star. The staff, especially the resturant staff was very friendly and tried to make our time pleasant. The food was OK nothing spectaclar. The entertainment was mediocre at best. The room was nice, clean, and taken care of every day. Unfortunately our whole time there was spoiled by a broken vase. They have a vase with artifical flowers in the main lobby. One evening my son while walking through the lobby talking to friends, accidentally bump the vase and it fell over and broke. By their reaction you would have thought we had bombed the holtel. The broken vase was replaced with another in less then 10 minutes, but I was told some story that this was a precious vase on loan from a local store and was valued at 1300 Egyptian Pounds (aprox. $235.00) but out of the goodness of their heart they were going to reduce the cost we owed for the vase to 650 EP. At the most maybe it was worth 100 EP but I doubt it. I told them this was an accident, totally unintentional and saw no reason to pay for it. From that time on everytime we walked by the front desck the bill was waved in our face and payment was demanded. I finally went to the manager, who was rude and unresponsive and he said it was not his problem but mine. We both ended up angry. I found the manager later and again spoke to him and told him how unhappy I was with our treatment. That we were being harrassed and he assured me that it would stop and it did. The next night an older gentleman with too much to drink broke another vase which was immediately replaced. I looked for vases in the city and could find nothing like the one that was broken, but did find other vases more elaborate and less expensive then their 650 EP. All was well until we attempted to check out. I was again presented with the bill and told the the manager said I would pay for the vase. Under no circumstances did I agree to pay for it. I demanded to see the manager was told he could not be disturbed and from there things went down hill. I was threatened harrassed and extorted. I would not recommend this hotel to my worst enemy and if you go beware of the lobby vase.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Mar 2008 |
| Tour
Operator: |
Portland Direct |
| Submitted
By: |
Miss Tracey Elton |
| Overall
Rating: |
8/10 |
| Comments: |
Myself and a friend recently had a fantastic stay at this hotel and I would highly recommend it ! The weather was fantastic, and we spent a lot of time around the hotel pool.
The hotel was entirely clean throughout our stay and the staff so friendly. The grounds of the hotel are picturesque, quite a bit more extravagant than out recent holiday to Majorca!
Going all-inclusive was a first for us but it was really enjoyable. There was quite a variety of cuisines, mainly pasta dishes, rice and different meat dishes, depending on the evening theme. Desserts were fantastic with a huge array of cakes etc...very difficult to maintain a healthy diet out there! We avoided all salad and fruit though, in case of stomach upset. We were fine throughout.
The staff can't do enough for you and are lovely to talk to, they work extremely hard! Location of the hotel is a 5 minute cab ride into Naama Bay, where all the nightlife takes place. Don't let the cabbies rip you off though, they will try!
The evening entertainment was quite bad but we planned to go out every night to the bars in namma bay anyway. A very masculine looking belly dancer was strangely entertaining on the first night....
All in all a fantastic holiday and would love to go back!! March is a great time to go, very hot during the day, nice and cool in the evenings and not too humid!
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Dec 2007 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs Julie Law |
| Overall
Rating: |
2/10 |
| Comments: |
Spent a week in the Tropicana Garden Palms after a Red Sea Cruise. The cruise was our 3rd Thomson's & was as always excellent.
Unfortunately the same can't be said for the hotel, definitely not 4 star. Staff were friendly & always helpful & the rooms were very good & cleaned daily, however this didn't make up for the other shortfalls.
Food was dreadful, always lukewarm, & sometimes unrecognisable. There was always a shortage of glasses in the restaurant & sometimes we had to drink our water out of the bottles at lunch time. If you could find a cup, bowl or plate which wasn't chipped or cracked you were doing well.
We ate out in Naama Bay 4 nights out of the 7 we stayed at this hotel as it was so poor.
One plus was the heated outdoor pool which was great, but the pool area itself is in need of some repair as the concrete is broken & uneven. Here again, the poolside snack bar food was very bad (brought over from the restaurant) & was left in large tureens all day on the bar...Yuk! Only facility the bar had for making tea/coffee was water from a small thermos flask which they had to keep filling up. Cold drinks were not always cold even though they were dispensed from chiller pumps.
We used the shuttle to visit the Tropicana Oasis Hotel where we had vouchers for a meal & a drink. We went into the Hotel restaurant for lunch & were told we couldn't eat there but had to go to the outside snack bar. The food here was appalling .... I had a bread roll & a bottle of water for my lunch!
All I can say is I'm glad I wasn't there Christmas week. This is not the standard of hotel we have come to expect from Thomson & I did hear that it won't be one of the Thomson hotels in 2008. If it is still in the brochure, please steer clear of this one. We only booked this after reading lots of good reviews from 2006/early 2007. Late 2007 has seen a major downturn in standards.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Nov 2007 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Miss N Pringle |
| Overall
Rating: |
9/10 |
| Comments: |
just want to say that I know this review is a bit late, as I went to this hotel in Nov 2007 and it is now May 2008 but Ihad to put something in because after reading some of the reviews on here it got me so annoyed. The people who rated this hotel a 2/10 are just appaling and are just plain winge bags if you ask me. Its like they have nothing else better to do than slag off a hotel which as far as I was concerned was perfectly fine for me. I went to this hotel last year with my sister, aunty and my mam. we had a great time, we had great choice in foods for breakfast lunch and dinner. Yes I admit the rooms were in need of a makeover as they looked a bit worn down but how is that going to ruin your holiday? They were perfectly edible to sleep in, as this is all you do on holiday anyway. The staff were extremely helpful and nice and could not do enough for me, my sister, aunty and my mam. I used to look forward to having something to eat because we got such nice friendly staff who always talked to us and were very poilte and well mannered.
People need to grow up and stop rating a perfectly well hotel as horrible and not good enough for them, obviously there stuck up their own *****. What I want to know is how can someone rate this hotel as a 2/10 and then you get someone rating it as a 10/10? either the people who rated a 2/10 are lying or they have nothing else better to do than rate such a good hotel so bad, if this is true its just sad.
I would recommend this hotel to anyone x
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Nov 2007 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs D Marshall |
| Overall
Rating: |
9/10 |
| Comments: |
Went on a girly holiday with my sister and her two daughters. Had a wonderful time, best of my life even. Food was great, room was very clean, a bit tired and in need of a face lift but the staff cleaned and supplied fresh towels and sheets and little surprises in the form of animals made from the towels every day, lovely touch. No complaints at all really.
Around the small pool, the flooring was a little shabby as the terraline coating was coming off but the pool was heated, fab. The larger pool wasn't heated but made no difference, was pleasantly refreshing in the heat of the day.
The entertainment on an evening was poor, disco rather 70s and the local Egyptian evenings were a bit naff, so we made our own entertainment, a pack of cards, a few glasses of wine and an mp3 player with speakers made our evenings rather pleasant.
We did several excursions, Red Sea cruise, water park, quad bikes and a trip to St Catherines monastery, all excellent but wouldn't do the monastery again, very long day, but nice. Also, swam with the dolphins brilliant but not very good value for money, £83 for half an hour. Everything else was good value, although after reading other comments about Sharm, its cheaper to book your excursions in Narma Bay, half price it seems.
All in all a fantastic holiday, didn't want to come home, we would recommend this beautiful hotel any time.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Nov 2007 |
| Tour
Operator: |
Portland Direct |
| Submitted
By: |
Mrs M Roberts |
| Overall
Rating: |
3/10 |
| Comments: |
We stayed at this hotel at the same time last year and had a lovely time again. The staff are all very good and friendly and many remembered us from last year.
The food is still very good but not as good as last year. The hotel is still kept very clean but some of the furniture in our rooms were quite shabby. Some of the furniture around the pool area was damaged and really needed to be replaced.
The evening entertainment is really dreadful. The staff from the health club are constantly pestering you and became a real nuisance.
My daughter and myself both had manicures and pedicures but they only lasted 2 days! Don’t waste your money!
Even so we had a lovely holiday but i really think this hotel should be rated as 3 star and not 4.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Oct 2007 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mr D O McDonald |
| Overall
Rating: |
9/10 |
| Comments: |
I and my wife Gemma decided that for our 3rd anniversary we wanted to go somewhere special, memorable and of course unique.
Look no further than this place as we were there for only 7 days but it literally was the best holiday we have ever had!! And that says a lot as we have been all inclusive to France, Greece, and The Dominican Republic!
The people at the Tropicana Garden palms hotel were lovely and well mannered. Our room was special as it was right near the swimming pool with a lovely view.
And as for the swimming pools, well they were great with the bars also by the pool.
Only downside was people coming up to us while we were relaxing on the sunbeds trying to sell tattoos, massages, and even get a French manicure!!
The food was fantastic all day every day. We would put the food with no hesitation at 10 out of 10!! It really was that Good!!
The Bars were also excellent with prompt service and once again lovely mannered people. Only downside was the night time entertainment but this pales into insignificance with the rest of the good things.
Overall I would rate the holiday as 9.5 out of 10 and hopefully will definitely be going back in the near future!!
I would recommend this place to anybody. Thank you for reading.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Sep 2007 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs H Green |
| Overall
Rating: |
9/10 |
| Comments: |
We stayed at this hotel Sept 2007, it was the best holiday that we have had,
The hotel was very clean, the rooms were cleaned every day. The hotel staff were very friendly & polite.
I would recommend this hotel. The only down side is the entertainment but you can always entertain yourselves.
The food was good, there’s always something for you to find to eat.
Hope to go back soon.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Aug 2007 |
| Tour
Operator: |
Cosmos |
| Submitted
By: |
Miss Emma Jones |
| Overall
Rating: |
9/10 |
| Comments: |
well all i can say.... is people are too fussy and need to sort it out!! of course when you go on holiday there is going to be the odd things wrong but this for me was the best holiday ive ever been on and wouldnt change it for the world. anyone who is thinking of coming here please do. the staff are the most friendly people i have ever met, the pools were great, the food was good enough but who expects things to be 100 percent? every day after coming home from the pool there was a nice master piece made out of whatever i left on the bed. the entertainment was not all that, but there was some and for me that was enough!! i loved my stay here and if im honest it was so good i didnt want to come home and for the following weeks could not stop thinking about my time here. more to the point all these people complain but your holiday is as good as you make it and for me this was the best holiday by far and everyone that worked here made it that more special!!! and my advise is go to the pyramids it a is fantastic experience.
x :-)
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Tropicana Garden Palms Hotel ReviewsPage 1 2 3 4 5
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