Moon Palace Resort Hotel

, Cancun
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Moon Palace Resort Hotel Reviews

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Villa Innis Fueventura
4 / 10
Jan 2011, candy

1 reader found this review helpful

When we arrived the villa was dirty had been cleaned 5 weeks before we arrived then shut up. The pool was not working and also dirty we had to wait 2 days before the pump was repaired. We found the management company very unhelpful and did not even come to see if the could... more

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Wedding in paradise
10 / 10
Apr 2010, brig

1 reader found this review helpful

We got married there in Oct 08,We travelled first class from gatwick with tomson,it was just heaven. Staff were lovely,to put it in a nutshell the holiday and wedding was just perfect.Would love to return again every year,its just an amazing place.

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still the same old moonpalace
2 / 10
Oct 2009, lottie loo

4 readers found this review helpful

Been to the moonpalace ten times in a row.Last year we noticed a big change in the dress code you could go for dinner in a football shirt.Food all the same as year as before but ok if its your first time you will think this is great.But for people that have been going back... more

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Cant beat it
10 / 10
Mar 2009, EddiefromFlorida

5 readers found this review helpful

Me and the wife went for our 1st time and loved it!. Clean Rooms and very nice staff, tend to your every needs Food: I read some of the bad reviews, simply not true. If you know where to go, you can find great places to eat. Chefs that make you waffles, omeletes, eggs,... more

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misold holiday
1 / 10
Dec 2008, aza

3 readers found this review helpful

where do i start!!! went to moon palace golf and spa resort for our anniversary absolutley disgusting. On arrival we got a bottle of water, not the champayne as promised, the room was dirty with missing tiles round the jacuzzi, the food was poor and repetative and the... more

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Fantastic!! We booked Moon Palace for...
10 / 10
Oct 2008, Mrs L Parnell

13 readers found this review helpful

Fantastic!! We booked Moon Palace for our honeymoon, we could't have picked a better place. On arrival which is only 10 mins from the airport I asked reception for an upgraded room and they changed our room to an ocean view room which was great. We were given a little tour... more

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just arrived back from moon palace...
9 / 10
Oct 2008, Mr P NUTTALL

4 readers found this review helpful

just arrived back from moon palace had a fantastic time our son got married while we were there it was out of this world they had the horse drawn carriage the weather was brill would recomend this hotel to anyone. the staff were so friendly The rooms were very big and... more

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What a great place to stay - we can't...
10 / 10
Sep 2008, Ms LLV VERCHIO

2 readers found this review helpful

What a great place to stay - we can't wait to go back. The rooms were beautiful and I especially enjoyed the ocean view jacuzzi tub right in our room. We were greeted with a bottle of wine on arrival. On several of the days a cheese plate and wine would be waiting for us... more

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My husband and i went back again this...
5 / 10
Sep 2008, Mrs S Paterson

1 reader found this review helpful

My husband and i went back again this year.We also went on febuary and noticed some big changes.The food was always the same.Entertainment was very very poor same thing every week.Also we took our daughter as we have been to the moon palce eight times.My daughter thought... more

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We stayed at the Moon Palace for our...
10 / 10
Sep 2008, Mrs L Taylor

1 reader found this review helpful

We stayed at the Moon Palace for our Honeymoon & it was perfect, The staff are so dedicated, Rooms are beautiful & huge, food fantastic & so much choice.
It made our honeymoon so special and we would really love to go back to visit again just need to save up :-)
Was worth every single penny!

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Just arrived back- went with husband...
10 / 10
Aug 2008, Mrs J Davison

4 readers found this review helpful

Just arrived back- went with husband and 11 year old son. Fantastic holiday we will be going back. Excellent choice of food catering for all tastes. The hotel was only 30% full (Mainly with English and American guests) which made it even better no waiting for anything at... more

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Palace resorts provide you a great...
8 / 10
Aug 2008, Mrs BA Beth

1 reader found this review helpful

Palace resorts provide you a great vacaction. DO NOT BUY INTO VACATION TIMESHARE PLAN!!!! You will be mislead like we were. Go to the reosrts, eat drink have fun and go home!!!! Service is great, accomodations great but timeshare plan is a scam!! Promised access to RCI... more

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More Traveller Reviews of Moon Palace Resort Hotel

wonderful time from A TripAdvisor Member
It took some time getting registered. The Moon Palace is so beautiful. The food was great, the drinks were better. You can stay on the beach all day and they bring the drinks right to you, what more could you ask for. We went in Sept 2001. The weather was sunny most of the time, a little rain once in a while. I wasn't too impressed with the iguanas walking around at the beginning, but we make a deal, they stayed away from me and I stayed away from them. :).We meet people from mostly England, a few Americans, we have remained friends to this day. I think my sister had a great time as well. It was the first time I have ever seen anyone dance on a swim up bar. The staff were all very nice. I would highly recommend this hotel to anyone. Bonnie
great place from A TripAdvisor Member
great resort. Clean, well maintained. A little far from central Cancun, but an easy cab ride. Would stay here over and over.
fabulous vacation from A TripAdvisor Member
I can't tell you enough how fantastic this place is, we could not fault anything, the staff are so friendly (genuinely) the facilities are second to none, the rooms are fantastic and yes every room has a jacuzzi bath. The food was excellent and nobody got sick, The whole resort is great. Definately go if you have the chance.
one word: unbelievable!! from A TripAdvisor Member
The Moon Palace is an amazing place to stay. The rooms are wonderful. I personally loves the jacuzzi looking out the window at the ocean. Just a tip: DON'T dump the whole bottle of bubble bath in! The food was decent. The disco was great. They give you 2 or 3 free tours. I recommend going to the Island of Women. It's a party boat ride. Really good time for everyone. They walk around shooting tequila in everyones mouth. One suggestion, request a room not on the 1st floor. There are crabs that run around if you are close to the beach. They will run into your room if you open the door. We thought it was funny, but then again we were on the 3rd floor. Tips are NOT allowed in this hotel at the bars and such. The bathrooms in the place are amazing!!! I would without a doubt stay here again. Have a great time!
Moon Palace Was Great!!! from A TripAdvisor Member
The Moon Palace was great. Went there in Sept, 2002 and can't wait to go back, which I think is a great recommendation. Everything we did there was great, except for a day of rain, but I don't think Moon Palace could help in that regard. Staff, food, rooms and amenities were all superb.
what a place loved it from A TripAdvisor Member
I went there with my partner for a treat and what a treat it was we really really had a lovely time, the chocolate cake that they served up is the best ever(i think that is why i put on 1 and a half stones on!!) Just watch the sun beds in the pool they are deadly if the sun is out and you are drinking lots of cocktails as i was to find out. I ended up in the doctors (they are very friendly) with a injection in my bum because i got sooo sun brunt( i know suptid girl) Also we did end up meeting two people who were on there honeymoon and have stayed in touch with. The only thing i would say is that there is alittle bit of seaweed with gets washed up but really it doesn't ruin the hoilday. This is the only holiday we have been on where my partner was hapy to sit on the beach all day and not be bored belive me this was a first. I will go in a moment promise but there is so much to say also if you go down to the beach take some food with you like bread ect and go into the sea a feed the fish they are clear in colour with orange bits on them if you feed them hundreds will appear its a lovely feeling. I really hope that if you have booked to go here you will have as much fun as we did. The date we went was 11th june 02
Very Friendly Resort from MDtravels
Moon Palace consists of two very large resort hotels. Moon Palace (the original) and Moon Palace Sunrise (the newest). We stayed at Moon Palace Sunrise, this place is hugh, 2,000+ rooms but the service is friendly and personal. The resturants are very good especially considering the volume of food they have to prepare. The food is fair better than average. The rooms could use some maintenance. We were surprised that they exhibited wear and tear considering the age of the resort. However, they were exceptionally clean. There are plenty of activities (every evening in the resort) and you should book your tours through Palace Resorts. The transportation, food, and tour(s) are first class. Would go again, although pricey, well worth the money.
A Wonderful Vacation from A TripAdvisor Member
We just returned from Moon Palace. It was a wonderful vacation! This is not their busy season, so it was very nice. I don't know if I would like it that much over busy holidays and such. The pools are phenomenal and it is really great to not worry about paying for anything. The drinks were good too. Making friends with the bartenders is very easy, it only takes a few American dollars. And then they will make your drinks as strong as you like! Everyone is eager to please you and I really felt pampered. The food is not excellent, but still good. It was nice to try many different types of foods that they had in all of the different restaurants. There is even a night club over at the Sunrise part of the resort that was really fun and busy! If you have any questions, please feel free to email me at jessicamoore60@hotmail.com.
4 out of 5 stars from pechung
Our family, with 2year old, in tow, went to the Moon Palace on Oct 26-30th 2002. It was our 2nd time there. I highly recommend it for going with young children. The pool is the largest pool in the WORLD!! Even little kids, like mine, can enjoy it because there is a ledge at the edge of the pool where kids can safely play. The beach at the Moon Palace sucks. If you're looking for a beach, don't go here. However, you can go to the other Palace's for the day and come back (free shuttle to other Palace hotels). The service was marvelous. The only reason I can't give a 5 star rating is because of the food. It was average or slightly above average. The only good restaurant was the mexican restaurant, simply because they know how to cook their own native food. The Italian restaurant and the Oriental restaurant are called that because they serve a little pasta and a few rice dishes, respectively. The food was by no means REAL italian food or asian food. Here are some tips for those of you who have not been to Mexico in a while. 1) When you get off the airplane, close your ears and head straight outside. Don't stop for anyone who wants your attention. They'll even tell you that they work for the hotel you're staying at. They'll tell you that they work for the shuttle service.....don't believe it. Just go straight outside and head for the shuttle/taxi ticket booth. $20 for 2 people to the Moon Palace and $18pp to Playa Del Carmen. 2) Don't exchange any money for pesos. All places accept the US dollar and you will lose money on the exchange rate because they take a piece of your money when you initially change it and then when you change it back to the US dollar at the end of your trip. They get a piece of your money twice. 3) There is a $40p/p charge when you arrive at the airport to leave Cancun. This may already be included in your airline ticket price. We had to pay ours at the airline ticket counter. It was a new fee for immigration service and something else. I can't remember. Overall, a good trip. I j onetheless.
Awesome!! from mrparrothead
Went there on our honeymoon in Oct 2001, the place was great. There about a dozen restruants, a good number of bars, pools was large and clean, service was great...I could go on and on. The place costs a little more then some of the other resort, but WELL worth it. We rarely left the hotel grounds. We plan on going back.
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Moon Palace Resort Hotel also called

  • moon palace
  • moon palace cancun
  • moon palace golf spa resort
  • moon palace hotel
  • moon palace resort
  • Address: Carretera Federal 307 Km 340 77500, Cancun, Mexico
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8.5 / 10
4,244 reviews
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Hotel AmenitiesHotel Description
  • Bar/lounge
  • Beach
  • Continental Breakfast
  • Fitness Centre
  • Free High-Speed Internet
  • Free Parking
  • Kids' Activities
  • Restaurant
  • Room Service
  • Shuttle bus service
  • Suites
  • Swimming Pool
  • Wheelchair Access
Rooms: 2433 — More Amenities
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