Moon Palace Resort Hotel

1 reader found this review helpful

We got married there in Oct 08,We travelled first class from gatwick with tomson,it was just heaven. Staff were lovely,to put it in a nutshell the holiday and wedding was just perfect.Would love to return again every year,its just an amazing place.

4 readers found this review helpful

Been to the moonpalace ten times in a row.Last year we noticed a big change in the dress code you could go for dinner in a football shirt.Food all the same as year as before but ok if its your first time you will think this is great.But for people that have been going back for years it a bit downhill now.People that work in the moonpalace are great.They do not get great pay so you should always tip for the service that you get.Rooms need updated if you like the ants your ok.When you used to arraive at the palace you were greeted with wines now if your luckey you will get a silly cocktail.Food has not yet changed in the last elven years.Plus they have stoped the english and scottish newspapers but hey if your american your alright.The dress code is whatever you want to wear but if your like me and like to get dessedup in the evening god help you.You will be sitting with people thet like shorts or sleevless tshirts or people that had the same on for breakfast lunch and dinner.Did complain to the management but was told that the hotel had to change they said the food was great but its the same in all the reasturants.Booked holiday with first choice flew out with thomson airways prem seats great flight out exellent comming back. I would give the hotel now three star. staff five star. cleaning staff three star.

5 readers found this review helpful

Me and the wife went for our 1st time and loved it!. Clean Rooms and very nice staff, tend to your every needs
Food: I read some of the bad reviews, simply not true. If you know where to go, you can find great places to eat. Chefs that make you waffles, omeletes, eggs, bacon etc for breakfast outside in a big tiki hut where you can sit and eat a nice breakfast on the beach. The Italian and Mexican restuarants were excellent. I had steaks cooked in front of me with large shrimps etc!
Alcohol: Very weak, it taste great but ya drink twice the amount to get that buzz :)
Signing up: We got a great deal. We were looking for a lifetime vacation for our family and we found it at Palace Resorts. Being in sales, I knew the routine and if you play hard ball you can get them to come back with better offers. We got 6 free weeks at any Palace Resorts, 5 vouchers for 50% of golf and my wife got 5 $100 vouchers for the spa.
We paid 16,000 USD, $8,000 down and no intrest on the remaining balance paid out in 5 years. But when you consider the cost to be around $3000, the free 6 weeks paid for itself and then some, In addition we have 80 vouchers to visit any Resort at about 30% off
Thats a savings of $1000. We can get a 7 day vaction at any resort 80 times for around 1,500 - 1,800 for 7 days depending on the time of year. Thats around $200.00 per night with food and alcohol included, you aint gonna find that nowhere. I can stay at a Days in in Georgia and pay 130 for just one night
They have resorts in the Bahamas and Mexico. So plenty to choose from.
Gambling: Not much but your typical slot machines, no card games. What I like is the bets room, where they have 20 or so flat screens on the wall where you can bet on every sport from horse racing to college basketball. And you can collect right there at the window.
Pretty cool around the NFL season, they have every game.
Cons: We were on the 2nd floor.. they have NO ELEVATORS!!! wasnt that bad but we had a big stroller and it was a pain to carry it up and down the steps
Recomendation: Before you go, do yourself a favor and go to Radio Shack and buy yourself a set of walkie talkies. Cell phones don not work there and its a big place, got seperated from the wife and it took us 3 hours and many walks around that big place till we found each other. So do yourself a favor and go buy a cheap walkie talkie set. You'll be glad you did
Overall: It was like paradise, perfect, nice breeze through the room
Waking up to the cool breeze and sound of the ocean waves was awesome!!

3 readers found this review helpful

where do i start!!! went to moon palace golf and spa resort for our anniversary absolutley disgusting. On arrival we got a bottle of water, not the champayne as promised, the room was dirty with missing tiles round the jacuzzi, the food was poor and repetative and the entertainment was very poor, only two shuttle buses a day to cater for the whole resort. So it was like living in a prison. We took our 15 year old son who was bored from start to finish. Do not accept any free gifts from the presentation, an issue occured after accepting the free gift and this is now in the hands of our lawyers. Basically the worst decision we have ever made was to use first choice to book a holiday to the moon palace resort.We have always booked with first choice but when we needed their help GUESS WHAT......They don't want to know.

13 readers found this review helpful

Fantastic!! We booked Moon Palace for our honeymoon, we could't have picked a better place. On arrival which is only 10 mins from the airport I asked reception for an upgraded room and they changed our room to an ocean view room which was great. We were given a little tour on route to our room which was Sunrise side. We hade the wine and fruits waiting for us and the room was perfect after an 11 hour flight to avoid the Hurricanes.
We ate at a different restaurant everynight and was not disappointed - We enjoyed the oriental at the golf club & the Italian the most. Room service was also nice quite allot of food! and they will bring you anything you like champagne etc..
Staff were great and the pool entertainment guys were great fun and have you doing allsorts ( Kayak racing in the pool, Water polo etc). The pool service is great if you tip the waitress in the moring say $5 - But this is not expected.
Night out in Cancun is great Coco Bongos is a must see and great night out again if you can find a waiter tip about $5 and they will find you a table and drinks all night. Jungle tour (Driving your own speed boat) was amazing and swimming with the dolphins - If you go to Dolphin Discovery on the island Haggle the price as they will try to charge about $140 for the DVD and all the pics but you can get this allot cheaper. We found you can knock the price down on nearly everything!
We had a great time and can't wait to go back, worth everypenny and was really sad to come home - only downpoint was all the Americans who would not stop moaning about walking (even from the table to the buffet - yeah I know!) We were told by the staff not to come at spring break because it is a nightmare! I have recommened this place to everyone I know - if youve booked I'm jealous and you won't be dissapointed!

4 readers found this review helpful

just arrived back from moon palace had a fantastic time our son got married while we were there it was out of this world they had the horse drawn carriage the weather was brill would recomend this hotel to anyone. the staff were so friendly
The rooms were very big and spotless and you have got to try the Jaccuzi it takes half an hour to fill but it is worth the wait.
There is so much different food to try the breakfast is brill.
The only thing we didnt like was the flight nearly 10 hours but what awaits you you can put up with that , the staff were so friendly hope to go back in the near future

2 readers found this review helpful

What a great place to stay - we can't wait to go back. The rooms were beautiful and I especially enjoyed the ocean view jacuzzi tub right in our room. We were greeted with a bottle of wine on arrival. On several of the days a cheese plate and wine would be waiting for us after a day of pool activities. The all inclusive was amazing. There were many restaurants to choose from and the food was top notch. We were there for 7 days and didin't get to all of the restaurants.

1 reader found this review helpful

My husband and i went back again this year.We also went on febuary and noticed some big changes.The food was always the same.Entertainment was very very poor same thing every week.Also we took our daughter as we have been to the moon palce eight times.My daughter thought the hotel was very nice was the swimming pool she is twenty three.She was bored of the same food night after night as nothing in the entertainment as well.She complained to the staff about the bed bugs as the ants which had to be killed of about ten times.Also my room had ants which had to be killed of four times.asked if we could change rooms or have the bed changed as we were bitten by bed bugs.It is a lovely hotel if you have never been before.As we have been many time before we have always had nice clothes on for the evening well forget about that you can just wear football shirts every night to dinner.

1 reader found this review helpful

We stayed at the Moon Palace for our Honeymoon & it was perfect, The staff are so dedicated, Rooms are beautiful & huge, food fantastic & so much choice.
It made our honeymoon so special and we would really love to go back to visit again just need to save up :-)
Was worth every single penny!

4 readers found this review helpful

Just arrived back- went with husband and 11 year old son.
Fantastic holiday we will be going back. Excellent choice of food catering for all tastes.
The hotel was only 30% full (Mainly with English and American guests) which made it even better no waiting for anything at anytime. Apparantely July, August and September is the quietest period for them. The staff advised it was very busy from November through until May.
The staff are so customer orientated and friendly (we found out they are very low paid) so we were generous on tips and they fully deserved every dollar of them they could not do enough to help. Some of the web sites advise tips are included but not so.
I am usually quite difficult to please but I could not find anything to complain about.
The hotel guest services will try and sell you timeshare with the offer of free massages, trips, rounds of golf etc. Some guest went on the tour just to get the vouchers which is fair enough I think the value of the gift was approximately $300. We didn't want to give up any time and made that clear, so that they did not bother us. Recommended.