Moon Palace Resort Hotel, Cancun, Mexico

Hotel Information

Recent Price: £281
Compare Prices Button
User Rating:
9 / 10
(60 User Reviews)
Hotel Class: Moon Palace Resort Hotel Studios ReviewsMoon Palace Resort Hotel Studios ReviewsMoon Palace Resort Hotel Studios ReviewsMoon Palace Resort Hotel Studios ReviewsMoon Palace Resort Hotel Studios Reviews

Hotel Description:

Surrounded by 55 acres of beautiful, lush tropical foliage nestles the romantically secluded Moon Palace Resort. Located in the heart of Cancun’s tranquil south shore the resort offers high quality, well facilitated amenities and an incredible programme of activities. If this isn’t enough, clients are able to use the other Palace Resort’s tantalising restaurants and facilities.
 loading...

Nearby Hotels Viewed by Other Travellers

El Cid La Ceiba Beach Hotel Holiday Reviews Rating: 9 / 10

Check Rates and Availability

dd/mm/yyyy dd/mm/yyyy
check rates
Opens one window for each rate offer. Please disable pop-up blockers

Moon Palace Resort Hotel Reviews

Write a Holiday Review Page « 1 2 34 »
Sort by [ Date ] [ Rating ]

" still the same old moonpalace "

Been to the moonpalace ten times in a row.Last year we noticed a big change in the dress code you could go for dinner in a football shirt.Food all the same as year as before but ok if its your first time you will think this is great.But for people that have been going back for years it a bit downhill now.People that work in the moonpalace are great.They do not get great pay so you should always tip for the service that you get.Rooms need updated if you like the ants your ok.When you used to arraive at the palace you were greeted with wines now if your luckey you will get a silly cocktail.Food has not yet changed in the last elven years.Plus they have stoped the english and scottish newspapers but hey if your american your alright.The dress code is whatever you want to wear but if your like me and like to get dessedup in the evening god help you.You will be sitting with people thet like shorts or sleevless tshirts or people that had the same on for breakfast lunch and dinner.Did complain to the management but was told that the hotel had to change they said the food was great but its the same in all the reasturants.Booked holiday with first choice flew out with thomson airways prem seats great flight out exellent comming back. I would give the hotel now three star. staff five star. cleaning staff three star.

Advice: night life good if its your first time.if its your third or fourth dont go out

Activities: none as the were all cancelled and trying to get our money back was a nightmare

Good for: Beach 

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    2 / 10
  • Date of Holiday:Sep 2009
  • Board Basis:All Inclusive
  • Tour Operator:First Choice

" Cant beat it "

Me and the wife went for our 1st time and loved it!. Clean Rooms and very nice staff, tend to your every needs
Food: I read some of the bad reviews, simply not true. If you know where to go, you can find great places to eat. Chefs that make you waffles, omeletes, eggs, bacon etc for breakfast outside in a big tiki hut where you can sit and eat a nice breakfast on the beach. The Italian and Mexican restuarants were excellent. I had steaks cooked in front of me with large shrimps etc!
Alcohol: Very weak, it taste great but ya drink twice the amount to get that buzz :)
Signing up: We got a great deal. We were looking for a lifetime vacation for our family and we found it at Palace Resorts. Being in sales, I knew the routine and if you play hard ball you can get them to come back with better offers. We got 6 free weeks at any Palace Resorts, 5 vouchers for 50% of golf and my wife got 5 $100 vouchers for the spa.
We paid 16,000 USD, $8,000 down and no intrest on the remaining balance paid out in 5 years. But when you consider the cost to be around $3000, the free 6 weeks paid for itself and then some, In addition we have 80 vouchers to visit any Resort at about 30% off
Thats a savings of $1000. We can get a 7 day vaction at any resort 80 times for around 1,500 - 1,800 for 7 days depending on the time of year. Thats around $200.00 per night with food and alcohol included, you aint gonna find that nowhere. I can stay at a Days in in Georgia and pay 130 for just one night
They have resorts in the Bahamas and Mexico. So plenty to choose from.
Gambling: Not much but your typical slot machines, no card games. What I like is the bets room, where they have 20 or so flat screens on the wall where you can bet on every sport from horse racing to college basketball. And you can collect right there at the window.
Pretty cool around the NFL season, they have every game.
Cons: We were on the 2nd floor.. they have NO ELEVATORS!!! wasnt that bad but we had a big stroller and it was a pain to carry it up and down the steps
Recomendation: Before you go, do yourself a favor and go to Radio Shack and buy yourself a set of walkie talkies. Cell phones don not work there and its a big place, got seperated from the wife and it took us 3 hours and many walks around that big place till we found each other. So do yourself a favor and go buy a cheap walkie talkie set. You'll be glad you did
Overall: It was like paradise, perfect, nice breeze through the room
Waking up to the cool breeze and sound of the ocean waves was awesome!!

Advice: Go!

Activities:

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:Feb 2008
  • Board Basis:All Inclusive
  • Tour Operator:Booked Independently

" misold holiday "

where do i start!!! went to moon palace golf and spa resort for our anniversary absolutley disgusting. On arrival we got a bottle of water, not the champayne as promised, the room was dirty with missing tiles round the jacuzzi, the food was poor and repetative and the entertainment was very poor, only two shuttle buses a day to cater for the whole resort. So it was like living in a prison. We took our 15 year old son who was bored from start to finish. Do not accept any free gifts from the presentation, an issue occured after accepting the free gift and this is now in the hands of our lawyers. Basically the worst decision we have ever made was to use first choice to book a holiday to the moon palace resort.We have always booked with first choice but when we needed their help GUESS WHAT......They don't want to know.

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    1 / 10
  • Date of Holiday:Nov 2008
  • Board Basis:All Inclusive
  • Tour Operator:First Choice

" Fantastic!! We booked Moon Palace for... "

Fantastic!! We booked Moon Palace for our honeymoon, we could't have picked a better place. On arrival which is only 10 mins from the airport I asked reception for an upgraded room and they changed our room to an ocean view room which was great. We were given a little tour on route to our room which was Sunrise side. We hade the wine and fruits waiting for us and the room was perfect after an 11 hour flight to avoid the Hurricanes.

We ate at a different restaurant everynight and was not disappointed - We enjoyed the oriental at the golf club & the Italian the most. Room service was also nice quite allot of food! and they will bring you anything you like champagne etc..

Staff were great and the pool entertainment guys were great fun and have you doing allsorts ( Kayak racing in the pool, Water polo etc). The pool service is great if you tip the waitress in the moring say $5 - But this is not expected.

Night out in Cancun is great Coco Bongos is a must see and great night out again if you can find a waiter tip about $5 and they will find you a table and drinks all night. Jungle tour (Driving your own speed boat) was amazing and swimming with the dolphins - If you go to Dolphin Discovery on the island Haggle the price as they will try to charge about $140 for the DVD and all the pics but you can get this allot cheaper. We found you can knock the price down on nearly everything!

We had a great time and can't wait to go back, worth everypenny and was really sad to come home - only downpoint was all the Americans who would not stop moaning about walking (even from the table to the buffet - yeah I know!) We were told by the staff not to come at spring break because it is a nightmare! I have recommened this place to everyone I know - if youve booked I'm jealous and you won't be dissapointed!

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:Sep 2008
  • Board Basis:All Inclusive
  • Tour Operator:Thomas Cook

" just arrived back from moon palace... "

just arrived back from moon palace had a fantastic time our son got married while we were there it was out of this world they had the horse drawn carriage the weather was brill would recomend this hotel to anyone. the staff were so friendly
The rooms were very big and spotless and you have got to try the Jaccuzi it takes half an hour to fill but it is worth the wait.
There is so much different food to try the breakfast is brill.
The only thing we didnt like was the flight nearly 10 hours but what awaits you you can put up with that , the staff were so friendly hope to go back in the near future











Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    9 / 10
  • Date of Holiday:Sep 2008
  • Board Basis:All Inclusive
  • Tour Operator:Thomas Cook

" What a great place to stay - we can't... "

What a great place to stay - we can't wait to go back. The rooms were beautiful and I especially enjoyed the ocean view jacuzzi tub right in our room. We were greeted with a bottle of wine on arrival. On several of the days a cheese plate and wine would be waiting for us after a day of pool activities. The all inclusive was amazing. There were many restaurants to choose from and the food was top notch. We were there for 7 days and didin't get to all of the restaurants.

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:Sep 2008
  • Board Basis:All Inclusive
  • Tour Operator:Booked Independently

" My husband and i went back again this... "

My husband and i went back again this year.We also went on febuary and noticed some big changes.The food was always the same.Entertainment was very very poor same thing every week.Also we took our daughter as we have been to the moon palce eight times.My daughter thought the hotel was very nice was the swimming pool she is twenty three.She was bored of the same food night after night as nothing in the entertainment as well.She complained to the staff about the bed bugs as the ants which had to be killed of about ten times.Also my room had ants which had to be killed of four times.asked if we could change rooms or have the bed changed as we were bitten by bed bugs.It is a lovely hotel if you have never been before.As we have been many time before we have always had nice clothes on for the evening well forget about that you can just wear football shirts every night to dinner.

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    5 / 10
  • Date of Holiday:Aug 2008
  • Board Basis:All Inclusive
  • Tour Operator:First Choice

" We stayed at the Moon Palace for our... "

We stayed at the Moon Palace for our Honeymoon & it was perfect, The staff are so dedicated, Rooms are beautiful & huge, food fantastic & so much choice.
It made our honeymoon so special and we would really love to go back to visit again just need to save up :-)
Was worth every single penny!

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:Sep 2007
  • Board Basis:All Inclusive
  • Tour Operator:Thomson

" Just arrived back- went with husband... "

Just arrived back- went with husband and 11 year old son.

Fantastic holiday we will be going back. Excellent choice of food catering for all tastes.
The hotel was only 30% full (Mainly with English and American guests) which made it even better no waiting for anything at anytime. Apparantely July, August and September is the quietest period for them. The staff advised it was very busy from November through until May.
The staff are so customer orientated and friendly (we found out they are very low paid) so we were generous on tips and they fully deserved every dollar of them they could not do enough to help. Some of the web sites advise tips are included but not so.
I am usually quite difficult to please but I could not find anything to complain about.
The hotel guest services will try and sell you timeshare with the offer of free massages, trips, rounds of golf etc. Some guest went on the tour just to get the vouchers which is fair enough I think the value of the gift was approximately $300. We didn't want to give up any time and made that clear, so that they did not bother us. Recommended.

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:Aug 2008
  • Board Basis:All Inclusive
  • Tour Operator:Thomson

" Palace resorts provide you a great... "

Palace resorts provide you a great vacaction. DO NOT BUY INTO VACATION TIMESHARE PLAN!!!! You will be mislead like we were. Go to the reosrts, eat drink have fun and go home!!!! Service is great, accomodations great but timeshare plan is a scam!!

Promised access to RCI timeshare locations - Have spent two years trying to book trips with no availibility. Told Palace Resorts could only ever hold 4 to a room - so travelling with our 3 sons meant grandparents have to come with - Now Beach Palace is offering family stays with 5 to a room. Beware of the deal and walk away!

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    8 / 10
  • Date of Holiday:Dec 2007
  • Board Basis:All Inclusive
  • Tour Operator:Booked Independently

" I went to the moon palace with my... "

I went to the moon palace with my partner it was amazing, when they say all inclusive they mean all inclusive we didnt have to pay for a thing.
The room are gorgeous, the hotel ground are out of this world, the food choice was, well what can i can mindblowing, something different everyday.
The staff are extremely friendly, they always say hello to you, the room service is brill
I didnt want to come home.
The only down point is it 12miles from anything and the free bus service dont leave the hotel till 12pm and returns at 4pm which is no good if you want a day out.
Anyone who's been here will know this is a 10/10 experience
I cant imagine anyone being unhappy or disappointed from coming here.

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:May 2007
  • Board Basis:All Inclusive
  • Tour Operator:Thomson

" Spent our 25th wedding anniversary... "

Spent our 25th wedding anniversary here... we were so spoilt by everything, the staff, the room, the food, the pool the atmosphere and everything about it was so romantic... it had a certain touch which I cannot put into words.... but would recommend Moon Palace to anyone and have done over the last few years...

The staff were so welcoming and always there to help and so hard working. A few miles out from Cancun but you can visit the sister hotels in Cancun ... they were just as friendly and welcoming.

If anyone reading this is really thinking of visiting here ask for the Sunrise side as there is two locations (although both owned by Moon Palace) the Sunrise was more for honeymooners, weddings and couples.... the other side is more for families with children..... WHAT A CHILL OUT PLACE.... something you will remember forever...

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:May 2005
  • Board Basis:All Inclusive
  • Tour Operator:Cosmos

" got Married in moon Palace stayed... "

got Married in moon Palace stayed for 3 weeks 8-30May 2008

was on Nizuc side flamenco - only 10 mins from airport & theres a big entrance to moon palace some 2-3 miles - so knew this was going to be special - dropped off at Nizuc & straight away bell boys took our bags whilst were met by champagne / sandwiches to book in - the complex was aircon so the hot heat is soon taken away the room is just amazing walk in shower with seat if you have little ones - hot tub - & fridge filled with beer soft drinks - wine & optics also - pls note if you want a sea view then state when checkin in as all is poss at moon palace - we had a big group so we made sure all rooms were adj. pls also note there free wifi so i had the 8mb connection on the go full time
we got there at 3-30 in the afternoon which is quite normal for thompson flights so we went straight to the pool bar where the all inc is awesome - all branded spirits are free ie bacradi smirnoff - xx lager which seems to be the main beer in mexico but ok - coctails - recommend the pink panther - electric lemonade . the pool/infinty pools are endless - also recommended is factor 30 - banana boat from the shop we all burnt like crazy with those 30 sprays & as youll see kids are burnt adults burnt as the sun is far hotter than your tenerifes etc..

the place has so many restaurants your spoilt for choice - nizuc has the buffet / mexican / brazillian / sushi / steak restaurant & the carribean on the night - recommendation is brazillian / steak & caribribean - you then have the golf club - which is WOW - italian & japanese over there - italian def recommened -then you have sunrise - you have italian buffet / chinese / mexican / seafood & steak house - recommened italian buffet for there fillet steak - chinese - seafoon & steak - mexican restaurant is no chiqotos - food is very bland & not so sizzling.

to get about is easy - if your on nizuc then a lobby bus runs every few mins & in the middle of drop off is the golf course or you can walk which takes 5 mins easy - as part of moon palace you can get a bus 2 the other 3 hotels on the strip beach palace sun palace & cancun palace - coach pick ups are 12 & 2 - return at 4&6 - we went to cancun palace & beach palace both were g8 food & drink still free - better colour of sea than moon palace but definateley not as good

Wedding - dont be fooled by the free package that is offered - we saw the wedding co-ordinator day 5 - & the free package was not so free - you have to pay for blood test - translation papers - we had 16 guests & the free cake was for 5 ppl -so we paid an etra 80 dollars - horse carriage is another 250 dollars - bridesmaid flowers anything from 60 dollars - mens flower 40 dollar a pop - then photos - well worthwhile getting the large album at some 600 dollars you get all negatives on a disc some 160 photos - we spent around 500 pounds all togetther which was charged to our room & have to say everything was perfect & a hell of alot cheaper than home - ceremony was also no pressure which made the day so much more enjoyable

beach is long & beautiful - sea is not so clear as the hotels in Cancun but still very nice - waiter service is all day long so you can sit relax & drink. saw the odd bit of seaweed but was collected by hotel in the morning

activities were g8 - whether it was football - beach volleyball - pool volleyball - french balls - the staff keep the show going from 9am - worthwhile going to the michael jackson show on surise once a week - the guy definatley thinks his michael

sunrise - has the biggest pool in cancun - for kids it has slides whcih kept my 4 & 1 year old busy - theres also a nightclub casino amongst all the restaurants - this side is newer but it is busier than nizuc

the staff are just brilliant if you dont like something then guest services will sort it out straight away - like we asked for vodka to the room - they bought within 10 mins - we went to coco bongos 1 night - we ordered room service at 5am - food was there 15 mins - the service was just exceptional

1 trick is do not book with uk operator if you get in touch with moon palace via there web site - they will give you there tour operators number - they said they will save you a fortune as our pound is so strong - not only that - they chuck in all trips like chichen itza / tulum which thompsons were charging thru the roof .

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:May 2008
  • Board Basis:All Inclusive
  • Tour Operator:Thomson

" Stayed at Moonpalace in May 05 and... "

Stayed at Moonpalace in May 05 and then again in 07, the best holiday ever. From the minute you walk into reception you are hooked and dont want to leave. All inclusive at this place means All inclusive!!! everything you want to eat and drink is there anytime day or night. The place is stunning, its so clean, the staff are the friendliest ive ever known. My daughter and her fiance have just come back and said its still as good, would love to go again but are trying somewhere else this year, cant see anything matching that place though.

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    10 / 10
  • Date of Holiday:May 2007
  • Board Basis:All Inclusive
  • Tour Operator:Thomson

" Originally booked to stay at RIU... "

Originally booked to stay at RIU Cancun.....2 weeks before departure date we had phone call from Thomsons stating that room had been double booked and we were being upgraded to Moon Palace Resort.....as you can imagine we were well pleased as we had looked at staying there but was out of our price range. Anyway we arrived mid afternoon and after waiting for around an hour we were told where we could find our hotel room....we did not imagine how far away from the hotel lobby this was.....anyway we got talking to a lovely canadian man who eventially located our room.....the room was fab....lovely jacuzzi located by balcony and 2 good sized queen beds. The room was overlooking the sewerage system which left a very nasty smell.

The pool area was lovely however i would advise not to go to cancun in april as full of americans on spring break vacations....they were very noisy and seemed to be everywhere.....the beach was a let down....full of seaweed and sea was dirty to look at ....we took advantage of using the beaches at the beach and sun palace which were out of this world.

Overall a good holiday if you are looking for a realxing holiday and lots of early nights as there is no entertainment at night whatsoever and too far away from centre of entertainment to make the trip every night.....(excellent CSI programmes on everynight though....even if had subtitles)

Was this review helpful? Yes | No

  • Compare Prices Button
  • User Rating:
    6 / 10
  • Date of Holiday:Apr 2005
  • Board Basis:All Inclusive
  • Tour Operator:Thomson
Write a Holiday Review Page « 1 2 34 »
 loading...