Moon Palace Resort Hotel, Cancun
Hotel Information
Hotel Class:
Hotel Description:
Surrounded by 55 acres of beautiful, lush tropical foliage nestles the romantically secluded Moon Palace Resort. Located in the heart of Cancun’s tranquil south shore the resort offers high quality, well facilitated amenities and an incredible programme of activities. If this isn’t enough, clients are able to use the other Palace Resort’s tantalising restaurants and facilities. loading...
Nearby Hotels Viewed by Other Travellers
Rating: 9 / 10
Catalonia Riviera Maya Hotel
Mayan Riviera, Mexico, North America
Distance: 14.8 km / 9.2 mi
Rating: 9 / 10
El Cid La Ceiba Beach Hotel
Cozumel, Mexico, North America
Distance: 14.8 km / 9.2 mi
Rating: 9 / 10
Occidental Grand Flamenco Xcaret
Xcaret, Mexico, North America
Distance: 14.8 km / 9.2 mi
Rating: 7 / 10
Occidental Caribbean Village Cancun
Cancun, Mexico, North America
Distance: 14.8 km / 9.2 mi
Rating: 10 / 10
Las Brisas Acapulco Hotel
Acapulco, Mexico, North America
Distance: 14.8 km / 9.2 mi
Rating: 9 / 10
Barcelo Huatulco Beach Resort Hotel
Huatulco, Mexico, North America
Distance: 14.8 km / 9.2 mi
Rating: 9 / 10
Riu Jalisco ClubHotel
Puerto Vallarta, Mexico, North America
Distance: 14.8 km / 9.2 mi
Rating: 9 / 10
Royal Decameron Hotel
Puerto Vallarta, Mexico, North America
Distance: 14.8 km / 9.2 mi
Moon Palace Resort Hotel Reviews
" I cannot disagree with "alienfunk"... "
Submitted By: Mrs S Rose
I cannot disagree with "alienfunk" more. I went to the Moon Palace in 2002 for my honeymoon.
After saving for 2 years we were expecting something fantastic and were not disappointed. The choice of restaurants was outstanding (approx 9 with the option of using the other "Palace" hotels too) with a good range of drinks, watersports and 2 large pools.
I admit that some may be off put by the large number of Americans and it is not as such a "quiet" hotel but we're already saving to go again soon!
After saving for 2 years we were expecting something fantastic and were not disappointed. The choice of restaurants was outstanding (approx 9 with the option of using the other "Palace" hotels too) with a good range of drinks, watersports and 2 large pools.
I admit that some may be off put by the large number of Americans and it is not as such a "quiet" hotel but we're already saving to go again soon!
-
- Date of Holiday:Jul 2002
- Board Basis:All Inclusive
- Tour Operator:JMC Holidays
" The hotel had a very clean and... "
Submitted By: Miss S Latham
The hotel had a very clean and welcoming atmosphere, all of the staff where very friendly and seemed to accommodate the children to a very high standard.
The swim up bar was a lovely idea and seemed to have one of the nicest ladies in the world working in it. The food was of a high standard and varied giving us a wide range of choice.
I will definitely be returning to the hotel in the future as there was plenty of activities and the rooms where lovely.
The swim up bar was a lovely idea and seemed to have one of the nicest ladies in the world working in it. The food was of a high standard and varied giving us a wide range of choice.
I will definitely be returning to the hotel in the future as there was plenty of activities and the rooms where lovely.
-
- Date of Holiday:Aug 2005
- Board Basis:All Inclusive
- Tour Operator:Thomson
" By far the most luxurious hotel I... "
Submitted By: Mrs N Lewis
By far the most luxurious hotel I have ever been to. The buffet food was excellent and the A La Carte restaurants were great - although go to the Chinese really early (you have to cue but it is worth the wait).
Hotel staff were very helpful and I would definatley be booking again for a relaxing holiday.
Only downside is that is a bit away from the town so you are limited at night for entertainment.
I booked the excursions aswell and they all ran like clockwork - excellent opportunity to see Cancun and the surrounding areas.
Hotel staff were very helpful and I would definatley be booking again for a relaxing holiday.
Only downside is that is a bit away from the town so you are limited at night for entertainment.
I booked the excursions aswell and they all ran like clockwork - excellent opportunity to see Cancun and the surrounding areas.
-
- Date of Holiday:Jun 2005
- Board Basis:All Inclusive
- Tour Operator:First Choice
" I went to the moon Palace with my new... "
Submitted By: Mrs L Scott
I went to the moon Palace with my new husband on our Honeymoon and we both had such an excellent experience.
The room was complete luxury from the hammock on the balcony and the huge double Jacuzzi to the bed which was bigger then a king size!
On arrival we had champagne and fresh fruit. The towels were arranged as 2 swans with fresh flowers and every other day the maids changed it to something else.
We were on the sunrise side and did have a bit of a walk to the main reception but it was such a lovely walk every morning on route to breakfast, for the more lazy guest there are little golf carts which take you throughout the whole complex! They definitely have everything covered.
We thought the staff were extremely helpful and pleasant.
Cannot find any fault with the Moon Palace and would love to visit again soon. It is expensive but worth every single penny.
You must try every cocktail from their menu as they are so very tasty and potent!!! (Don't think they care about measurements!)
The pool area is fab, especially having the sun beds in the shallow water...there was always a waitress on hand to bring extra cold drinks to you as you laze by the pool.
Finally the food was superb, there was such a huge selection from Mexican to Chinese, our favourite was the Mexican Restaurant as they had everything from fajitas to burgers and chips. I think even the fussiest of eaters would be quite happy.
We both highly recommend the Moon Palace. If you do go then enjoy every minute.
The room was complete luxury from the hammock on the balcony and the huge double Jacuzzi to the bed which was bigger then a king size!
On arrival we had champagne and fresh fruit. The towels were arranged as 2 swans with fresh flowers and every other day the maids changed it to something else.
We were on the sunrise side and did have a bit of a walk to the main reception but it was such a lovely walk every morning on route to breakfast, for the more lazy guest there are little golf carts which take you throughout the whole complex! They definitely have everything covered.
We thought the staff were extremely helpful and pleasant.
Cannot find any fault with the Moon Palace and would love to visit again soon. It is expensive but worth every single penny.
You must try every cocktail from their menu as they are so very tasty and potent!!! (Don't think they care about measurements!)
The pool area is fab, especially having the sun beds in the shallow water...there was always a waitress on hand to bring extra cold drinks to you as you laze by the pool.
Finally the food was superb, there was such a huge selection from Mexican to Chinese, our favourite was the Mexican Restaurant as they had everything from fajitas to burgers and chips. I think even the fussiest of eaters would be quite happy.
We both highly recommend the Moon Palace. If you do go then enjoy every minute.
-
- Date of Holiday:Jun 2005
- Board Basis:All Inclusive
- Tour Operator:JMC Holidays
" By far and away the Best Hotel I have... "
Submitted By: Mr J Jeffery
By far and away the Best Hotel I have stayed at. From the moment of arriving to the hotel all aspects were first class.
<br><br>
Highly recommended, Looking to visit again soon. The food was great and the different number of pools were excellent.
Only disappointment was rowdy Americans but on average kept themselves to themselves.
<br>
Staff very helpful and always on hand to help.
Excellent Holiday! <br>
<br><br>
Highly recommended, Looking to visit again soon. The food was great and the different number of pools were excellent.
Only disappointment was rowdy Americans but on average kept themselves to themselves.
<br>
Staff very helpful and always on hand to help.
Excellent Holiday! <br>
-
- Date of Holiday:Aug 2005
- Board Basis:All Inclusive
- Tour Operator:Virgin
" I stayed at the moon palace on the... "
Submitted By: Mr J R Jamie
I stayed at the moon palace on the nizuc side and it was paradise it is so clean and the rooms are all superior deluxe and they are the best hotel rooms I have ever stayed in also every day when the maids came in they made something out of the towels and put new flowers in the room.
<br><br>
The food is the best in every restaurant but for the best meals go to the Italian on the golf course or the Mexican in sunrise. the service is great and all the hotel staff are so helpful and friendly I would definitely go again. <br>
<br><br>
The food is the best in every restaurant but for the best meals go to the Italian on the golf course or the Mexican in sunrise. the service is great and all the hotel staff are so helpful and friendly I would definitely go again. <br>
-
- Date of Holiday:Aug 2005
- Board Basis:All Inclusive
- Tour Operator:The holiday place
" Stayed at Moon Palace whilst on my... "
Submitted By: Mr G Connel
Stayed at Moon Palace whilst on my honeymoon, it is heaven on earth. Everything 1st class. Excellent dining, choice and quality of food excellent, staff friendly, rooms spotless cleaned every day. Jacuzzi in every room which is massive and a lot of fun.
The pool is huge clean and wasn’t too packed.
Always something going on around the pool, entertainment team is always on the go, beach soccer, volleyball, pool volleyball, water polo, tennis, basketball, pool.
Cannot recommend this place enough, yes it is expensive but I could not fault anything.
Definitely go back when I have saved up enough money. <br>
The pool is huge clean and wasn’t too packed.
Always something going on around the pool, entertainment team is always on the go, beach soccer, volleyball, pool volleyball, water polo, tennis, basketball, pool.
Cannot recommend this place enough, yes it is expensive but I could not fault anything.
Definitely go back when I have saved up enough money. <br>
-
- Date of Holiday:Jun 2005
- Board Basis:All Inclusive
- Tour Operator:Thomson
" Moon Palace was everything I expected... "
Submitted By: Mrs L Smith
Moon Palace was everything I expected and more. We went there to get married with 11 of our friends.
<br><br>
We picked the hotel due to it size and the number of facilities it offered as there were so many of us going. The wedding co-coordinator and wedding package was excellent couldn’t fault anything about the day. Food and drink was of good quality and there was plenty of choice for everyone. Staff were very attentive and welcoming not only to us as honeymooner but everyone that came with us felt the same.
<br><br>
The only thing I would say was the noise it is a very large resort so can be noisy around the pool and in some of the bar areas due to the number of people but we knew when we booked that this was not a quite secluded resort so this was expected. Would definitely go back and have recommended to friends, enjoyed every minute. <br>
<br><br>
We picked the hotel due to it size and the number of facilities it offered as there were so many of us going. The wedding co-coordinator and wedding package was excellent couldn’t fault anything about the day. Food and drink was of good quality and there was plenty of choice for everyone. Staff were very attentive and welcoming not only to us as honeymooner but everyone that came with us felt the same.
<br><br>
The only thing I would say was the noise it is a very large resort so can be noisy around the pool and in some of the bar areas due to the number of people but we knew when we booked that this was not a quite secluded resort so this was expected. Would definitely go back and have recommended to friends, enjoyed every minute. <br>
-
- Date of Holiday:Jun 2005
- Board Basis:All Inclusive
- Tour Operator:Virgin
" First off, the Hotel itself is by far... "
Submitted By: Mr C Andrews
First off, the Hotel itself is by far the best that I have ever seen. The architecture is amazing and everything is spotlessly clean. It has just about every conceivable facility the holiday maker can ever want. Shame about the staff!
The food was awful and aimed at the (eat as much as you like Americans). They were far too busy to provide huge amounts of food that they forgot to think about quality and choice etc. The selection of vegetarian option were of non existence. In the end we ended up eating pasta and pizza for two weeks. On two separate occasions I got up and left the restaurant because the food I was served was well below par (even when it had already been sent back once)!
On another note, we got woke up every morning by noisy cleaners dragging big linen carts about bashing them around.
Definitely left a sour taste and would not go again, we were not the only ones the Thomson reps were inundated with complaints.
The food was awful and aimed at the (eat as much as you like Americans). They were far too busy to provide huge amounts of food that they forgot to think about quality and choice etc. The selection of vegetarian option were of non existence. In the end we ended up eating pasta and pizza for two weeks. On two separate occasions I got up and left the restaurant because the food I was served was well below par (even when it had already been sent back once)!
On another note, we got woke up every morning by noisy cleaners dragging big linen carts about bashing them around.
Definitely left a sour taste and would not go again, we were not the only ones the Thomson reps were inundated with complaints.
-
- Date of Holiday:Jun 2005
- Board Basis:All Inclusive
- Tour Operator:Thomson
" We have now been to the Moon palace... "
Submitted By: marie
We have now been to the Moon palace in Cancun twice, the first being our Honeymoon, the place is fantastic. It has everything that we want from a holiday, we like the sun beds in the pool they keep you really cool. the swim up bar is great, you get such a choice of restaurants that you never get bored. a twenty min taxi ride takes you to some great shops. the room was always clean and the staff are superb.
I feel its great value for money, the icing on the cake are the optics in your room along with the Jacuzzi!!!
I feel its great value for money, the icing on the cake are the optics in your room along with the Jacuzzi!!!
-
- Date of Holiday:Jul 2004
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" I was taken by my boyfriend as a... "
Submitted By: Miss R Cowell
I was taken by my boyfriend as a surprise treat to Moon Palace.
All I can say is a wonderful place, beautiful, clean, luscious grounds. Food as you expect with all-inclusive lots of it, I would’ve preferred less at a better quality.
Rooms were nice the hammock and Jacuzzi were great .We found it difficult to get a drink at the main bar at times, but we avoided it most of the time due to the haze around it from the smokers .
The swim up bar was dominated by the American visitors as was the busy pool areas, wanting to relax we stayed on the beach, this was beautiful to lie on, and drinks were bought to you, but the seaweed along the shoreline although cleared daily was constantly there so I felt unable to go into the sea, yes I'm a wimp about seaweed around my legs ...!
All in all a great time was had, I was glad we were a way out from the main drag of Cancun which was busy and very commercialised. Yes I’d visit again, especially if it was another treat!
All I can say is a wonderful place, beautiful, clean, luscious grounds. Food as you expect with all-inclusive lots of it, I would’ve preferred less at a better quality.
Rooms were nice the hammock and Jacuzzi were great .We found it difficult to get a drink at the main bar at times, but we avoided it most of the time due to the haze around it from the smokers .
The swim up bar was dominated by the American visitors as was the busy pool areas, wanting to relax we stayed on the beach, this was beautiful to lie on, and drinks were bought to you, but the seaweed along the shoreline although cleared daily was constantly there so I felt unable to go into the sea, yes I'm a wimp about seaweed around my legs ...!
All in all a great time was had, I was glad we were a way out from the main drag of Cancun which was busy and very commercialised. Yes I’d visit again, especially if it was another treat!
-
- Date of Holiday:May 2004
- Board Basis:All Inclusive
- Tour Operator:Virgin
" This was an excellent hotel brilliant... "
Submitted By: bronic
This was an excellent hotel brilliant for my honeymoon. This was only the third time I’d been all inclusive and the choice was amazing but nothing really for fussy eater like myself, the drinks were excellent just like the staff you didn’t even have to finish your drink and anther one was already pourer out. Very clean and well maintained would definitely visit again.
-
- Date of Holiday:Aug 2003
- Board Basis:All Inclusive
- Tour Operator:Airtours
" This was supposed to be a once in a... "
Submitted By: alienfunk
This was supposed to be a once in a life time holiday in a so called plush resort called Moon Palace in Cancun. The whole holiday cost a fortune and was to say the least not worth the money. The hotel is very over rated and Cancun itself is very geared up to take more money from you and the people are obsessed with tips and your money. Nothing is cheap. If you fancy Mexico which I am a great lover of do not go to a self build tourist site go the other side where you will see the real Mexico and friendly people who care about where they live not how much money it can earn them and believe me they don’t have much.
-
- Date of Holiday:Jul 2003
- Board Basis:All Inclusive
- Tour Operator:Virgin
" The best all-inclusive hotel I have... "
Submitted By: Mrs K OUlthard
The best all-inclusive hotel I have ever stopped at. They could not have done anymore for you. Fab. Great food, all the drink you could want and lots to do.
Shuttle buses available to take you to other linked hotels which are nearer the town.
Lots of water sports.
Good evening entertainment.
Attentive staff.
Lots of restaurants to chose from.
Fantastic bedrooms.
Shuttle buses available to take you to other linked hotels which are nearer the town.
Lots of water sports.
Good evening entertainment.
Attentive staff.
Lots of restaurants to chose from.
Fantastic bedrooms.
-
- Date of Holiday:Nov 2002
- Board Basis:All Inclusive
- Tour Operator:Airtours
loading...
They had a free bus which traveled to other palace resorts actually in Cancun, where you had access to all these hotels facilities also.
Plenty of day trips available among our favorite was the swimming with dolphins and the jungle cruise which involved driving a speedboat!
The only downside was our flight was delayed and we were not advised by our tour rep - meaning our pickup was an hour later than scheduled but we were panicking about missing our flight as no pickup happened.