Moon Palace Resort Hotel

1 reader found this review helpful

Spent our 25th wedding anniversary here... we were so spoilt by everything, the staff, the room, the food, the pool the atmosphere and everything about it was so romantic... it had a certain touch which I cannot put into words.... but would recommend Moon Palace to anyone and have done over the last few years...
The staff were so welcoming and always there to help and so hard working. A few miles out from Cancun but you can visit the sister hotels in Cancun ... they were just as friendly and welcoming.
If anyone reading this is really thinking of visiting here ask for the Sunrise side as there is two locations (although both owned by Moon Palace) the Sunrise was more for honeymooners, weddings and couples.... the other side is more for families with children..... WHAT A CHILL OUT PLACE.... something you will remember forever...

5 readers found this review helpful

got Married in moon Palace stayed for 3 weeks 8-30May 2008
was on Nizuc side flamenco - only 10 mins from airport & theres a big entrance to moon palace some 2-3 miles - so knew this was going to be special - dropped off at Nizuc & straight away bell boys took our bags whilst were met by champagne / sandwiches to book in - the complex was aircon so the hot heat is soon taken away the room is just amazing walk in shower with seat if you have little ones - hot tub - & fridge filled with beer soft drinks - wine & optics also - pls note if you want a sea view then state when checkin in as all is poss at moon palace - we had a big group so we made sure all rooms were adj. pls also note there free wifi so i had the 8mb connection on the go full time
we got there at 3-30 in the afternoon which is quite normal for thompson flights so we went straight to the pool bar where the all inc is awesome - all branded spirits are free ie bacradi smirnoff - xx lager which seems to be the main beer in mexico but ok - coctails - recommend the pink panther - electric lemonade . the pool/infinty pools are endless - also recommended is factor 30 - banana boat from the shop we all burnt like crazy with those 30 sprays & as youll see kids are burnt adults burnt as the sun is far hotter than your tenerifes etc..
the place has so many restaurants your spoilt for choice - nizuc has the buffet / mexican / brazillian / sushi / steak restaurant & the carribean on the night - recommendation is brazillian / steak & caribribean - you then have the golf club - which is WOW - italian & japanese over there - italian def recommened -then you have sunrise - you have italian buffet / chinese / mexican / seafood & steak house - recommened italian buffet for there fillet steak - chinese - seafoon & steak - mexican restaurant is no chiqotos - food is very bland & not so sizzling.
to get about is easy - if your on nizuc then a lobby bus runs every few mins & in the middle of drop off is the golf course or you can walk which takes 5 mins easy - as part of moon palace you can get a bus 2 the other 3 hotels on the strip beach palace sun palace & cancun palace - coach pick ups are 12 & 2 - return at 4&6 - we went to cancun palace & beach palace both were g8 food & drink still free - better colour of sea than moon palace but definateley not as good
Wedding - dont be fooled by the free package that is offered - we saw the wedding co-ordinator day 5 - & the free package was not so free - you have to pay for blood test - translation papers - we had 16 guests & the free cake was for 5 ppl -so we paid an etra 80 dollars - horse carriage is another 250 dollars - bridesmaid flowers anything from 60 dollars - mens flower 40 dollar a pop - then photos - well worthwhile getting the large album at some 600 dollars you get all negatives on a disc some 160 photos - we spent around 500 pounds all togetther which was charged to our room & have to say everything was perfect & a hell of alot cheaper than home - ceremony was also no pressure which made the day so much more enjoyable
beach is long & beautiful - sea is not so clear as the hotels in Cancun but still very nice - waiter service is all day long so you can sit relax & drink. saw the odd bit of seaweed but was collected by hotel in the morning
activities were g8 - whether it was football - beach volleyball - pool volleyball - french balls - the staff keep the show going from 9am - worthwhile going to the michael jackson show on surise once a week - the guy definatley thinks his michael
sunrise - has the biggest pool in cancun - for kids it has slides whcih kept my 4 & 1 year old busy - theres also a nightclub casino amongst all the restaurants - this side is newer but it is busier than nizuc
the staff are just brilliant if you dont like something then guest services will sort it out straight away - like we asked for vodka to the room - they bought within 10 mins - we went to coco bongos 1 night - we ordered room service at 5am - food was there 15 mins - the service was just exceptional
1 trick is do not book with uk operator if you get in touch with moon palace via there web site - they will give you there tour operators number - they said they will save you a fortune as our pound is so strong - not only that - they chuck in all trips like chichen itza / tulum which thompsons were charging thru the roof .

1 reader found this review helpful

Stayed at Moonpalace in May 05 and then again in 07, the best holiday ever. From the minute you walk into reception you are hooked and dont want to leave. All inclusive at this place means All inclusive!!! everything you want to eat and drink is there anytime day or night. The place is stunning, its so clean, the staff are the friendliest ive ever known. My daughter and her fiance have just come back and said its still as good, would love to go again but are trying somewhere else this year, cant see anything matching that place though.

Originally booked to stay at RIU Cancun.....2 weeks before departure date we had phone call from Thomsons stating that room had been double booked and we were being upgraded to Moon Palace Resort.....as you can imagine we were well pleased as we had looked at staying there but was out of our price range. Anyway we arrived mid afternoon and after waiting for around an hour we were told where we could find our hotel room....we did not imagine how far away from the hotel lobby this was.....anyway we got talking to a lovely canadian man who eventially located our room.....the room was fab....lovely jacuzzi located by balcony and 2 good sized queen beds. The room was overlooking the sewerage system which left a very nasty smell.
The pool area was lovely however i would advise not to go to cancun in april as full of americans on spring break vacations....they were very noisy and seemed to be everywhere.....the beach was a let down....full of seaweed and sea was dirty to look at ....we took advantage of using the beaches at the beach and sun palace which were out of this world.
Overall a good holiday if you are looking for a realxing holiday and lots of early nights as there is no entertainment at night whatsoever and too far away from centre of entertainment to make the trip every night.....(excellent CSI programmes on everynight though....even if had subtitles)

1 reader found this review helpful

Went to Moon palace to get married in February 08, couldnt believe how fantastic the hotel was,staff food & room's everything was brilliant this is definately a 5* Hotel
Wedding day was just what i dreamed of it was all organised in about an hour, so stress free it was unbelievable! Staff were brilliant!
I can definately say i dont have 1 thing to complain about.
There was 22 of us staying & every single one of them had a brilliant time.
The variety of food in this hotel is fab, as there's so many restaraunts to choose from you definately wont be let down.
All water in this hotel is purified so there's no need to worry about the water.
Rooms are amazing Free bathrobe & slipper for every guest, the bed is queen size it is so comfortable & the Jacuzzi is pure heaven, You also have a mini bar in your room which is stocked up every 2 day's if you need anything before they'll be happy to get it for you.
You'll definately enjoy your stay in Moon Palace Hotel
We'll definately be back, cant wait!

The experience was fantastic, Virgin was great, the hotel itself was really nice
BUT
We were offered a membership deal which I STRONGLY ADVICE TO NOT TAKE, paid 5k dollars deposit came back to the uk and decided to cancel the contract, surprise! after 3 months of constant emails offering lower rates etc they finally came back saying they wont give a refund back due to the costs generated for them.
We asked when signing the contracts what happens if we decide to cancel and they said just keep in touch and that it wont happen.. they never advised this option that no refund was going to take place after 3 months constant communication... this is called FRAUD and we are still fighting for it
I would not recommend this place unless you ignore the sales staff including the tours and spa services they offer...

1 reader found this review helpful

Were just back from getting married in the Moon palace hotel, this hotel is amazing, staff were excellent couldnt do enough to help you, & there so friendly.
Room & food were also excellent plenty of food to choose from as there's so many restaurants, cant complain about anything definately a dream wedding location.
This hotel is a must see, were already planning a return trip!
Mr & Mrs Kane.
N.Ireland

stayed at moon pallace 2 wks food was exellent had a great time well looked after by all staff especialy beach barman kept us well stocked up with drink and food. the only downside was bed bugs witch we thought we had been bitten on beach. otherwise briliant place to stay. had to ask repeatedly for beer for minibar as we dont drink spirits.

1 reader found this review helpful

The Moon Palace was amazing and I would recommend this hotel to anyone.
We got married at the Moon Palace and 14 of our friends and family came to help us celebrate. The party was made up of people of all ages and everyone had a wonderful time. We would recommend this hotel for anyone looking to get married abroad as they arranged everything for us and took away the stress of planning a wedding. Everything from the flowers to the photos and DVD were all amazing. Even the cake was delicious. All the men in their kilts made quite an impression on all the staff and guests! (The bride was not bad too).
The rooms were lovely and well looked after with animals made out of towels, petals and champagne left in your room. All the staff were very friendly and went out of their way to make sure that you had a special holiday. The food was excellent with a wide choice of meals available at the many restaurants; we especially enjoyed the Italian restaurant at the Golf Course.
Overall a great holiday we can’t wait to go back.

1 reader found this review helpful

The Moon Palace is a fantastic resort. We loved every minute of the 2 weeks we stayed there.
There are two sides to the resort, one side is predominantly American guests and the other is a mix. What I would say is, make sure you go across to the other side (whichever you are staing on). We didn't bother until the second week as there was plenty to keep us amused on our side, but when we did it was fantastic as it felt like a whole new resort.
All the facilties were brilliant, the room was amazing with a beach view and hot tub in the room. The food was great-I would advise you go for the al la carte restaurants as the buffet style restaurants have similar choices each night-but they are still really tasty and great for a quick dinner before going out in Cancun!
We didn't use the golf course but we did visit the spa and restaurant out at the golf course and both were brilliant!
If I could afford to go every year I would!!