Punta Cana Princess Suites Hotel

The resort is nice. It's a good size, not too small or too big. The rooms are larger than average and have a drop down sitting area with a daybed and trundle underneath. There are a lot of USA stations on the TV. There are no washcloths for some reason. They give you one towel and one hand towel per person. The water temperature and pressure was normal. Our room was always cleaned. Like most people said, the food was OK. There wasn't a large variety...probably because the resort isn't that big. We always found things to eat. If you are expecting American food, you will be very disappointed! By the end of the week, we were tired of the food and ready for a USA meal. We didn't eat at any of the restaurants because you have to make reservations, and we didn't want to be on a time schedule. Plus, we have heard many bad things about the restaurants. The long wait, poor food, etc. The service at the buffet was not consistent. Some days/nights we had great service. Other nights our drinks never arrived or our drink order was never even taken. A few times we went behind the service area and got our own water. But most of the staff is very nice. The beach is absolutely beautiful. There is a lot of seaweed, but they rake it up every morning. There are nice waves and the water is warm. We went on the Sanoa Island excursions. I do not recommend it. They make it sound as though you get to spend the whole day at the island and the natural swimming pool. This is not true. The vast majority of your day is spent driving and boating. The Catamaran was very small, uncomfortable, and very boring. Once you get to the island, you eat lunch and only have about 1.5 hours before you have to leave. Then, they take you to the natural swimming pool and you have 20 minutes. It was not worth the time or $ at all! We would of had a much better time spending the day at the resort. Save your money!! Be very careful about the food! We got very very sick and so did everyone else we met. It was not a good situation. They must have some bacteria problems or something with the food. I know it was not just one night or one certain food, because everyone was sick at different times. I have traveled quite a bit and this is the first time I have had a problem and seen so many others sick also. Be very careful and brings lots and lots of medicine.

My family (6 yr. and 4yr. old) just came back July 7. I also read in detail about this resort before booking and traveling and read raving reviews. I am shocked. There were some good but the bad outweighed the good. The eager to please is just not the case. The first point I would like to make is dont go anytime soon. My family all got sick the 2nd night we were there and stayed sick the whole trip. We met so many people there who experienced the same thing. I am waiting on some test from the doctor because we are still sick. I am scared it is ecoli or a parasite. It ruined our trip. The medical service was not good. The doctor on the property was not very educated and in my opinion was trying to cover up something. I have done quite a bit of traveling and I have never experienced this. Iam still sick. It was a very scarey experience. Some other complaints was the food was awful. Child friendly food? Whatever. The buffet was the same and smelt the same every day. It got very old and lots of flies on the food. Bath towels were extremely hard to get and the cleaning was not very sanitary. The guest service and front desk is not in any way eager to please. They should not even claim they have entertainment. I was so disappointed I will stick to Iberostar Hotels. Sherri

Okay where do I start. My boyfriend and I went on a 5 day trip to DR and we stayed at the all "inclusive" Punta Cana Princess in the honeymoon suite. We had ants everywhere in our room when we arrived. We told them and they would not move us, they would only spray or fumigate the room. Which they would do while we stayed in the room. We arrived about 4:00 pm and we were very hungry. So our guide told us we had to make reservations for dinner; you cannot just go to where you want to on the resort. Reservations were VERY hard to get. Almost everything was booked up, so we had to take whatever we could get. That night we could not get reservations because they had to be made 2 days in advance!! We had to go to the buffet and it was horrible - ants & flies everywhere!!! Housekeeping was non-existant. We had to call everyday to get towels. The one day that they did come - we did not get towels. We were on our vacation and had to call and wait about a hour each time just for towels to take a shower. The 24 hour buffet??? THERE IS NOT ONE!!!!!!!! The only thing you can get after 11:00 pm is pizza. It is not a buffet - you have to go order and sit and wait on it . No 24 hr Buffet........ We were told that roomservice was free and available 24 hours a day. IT WAS NOT FREE!!! - it is $20.00 US each time. The best time we had was at the casino. The only food we ate and really enjoyed was the steakhouse. The filet was great!!! The beach was beautiful and we did enjoy that. But we will NEVER go there again. It was an absolute waste of money.

We were very pleased with our trip we stayed for 7 nites and all was well...The only problem was with the Chinese restaurant..I wouldn't waste my time on it. The staff was great - weather perfect - accomdations great - Food- not bad Tex Mex best place to eat..Very relaxing had VIP package well worth it!!!

The good, the Bad, and THE UGLY! May 17th – May 24th 4* Superior All-Inclusive, Sunquest Vacation from Toronto Punta Cana Princess All Suites Resort and Spa PRINCESS HOTELS Canadian (English Speaking) couple. Early 30’s with some sun travel experience.(St. Lucia, Veradero, Jamaica x2, Cayo Coco x4. All, all-inclusive, 4 or 4+ Stars) V.I.P. Package with flight, transfers and insurance. Superior Room, Ocean view. $1300 Canadian x2 We delayed with this posting to make sure that our credit charges were accurate. (They were.) Hotel was about 1/5th occupied and was very quite except for spa construction that started at 10 a.m. outside our room (We didn’t mind. Should be finished by now.) Winds off the ocean were constant all week and seemed to be that way all the time by the look of the 55-degree angled palm trees (growing that way) Rain every day at some point. Overcast, 4 of 7 days. Sunny, or party cloudy, 3 of 7 days. 30+ degree C. Daily. Little humidity (due to the wind.) The good: · Beautiful new hotel. Huge marble lobby floor with reception/bar/ special services/internet/tour rep./area. Nice finishes throughout. The hotel is shaped like a oversize horseshoe, where the bend in the horseshoe is the reception area, buffet, restaurants (x2), tourist shops, and doctors (secondary) office. The “arms” of the horseshoe are the rooms. Sets of 3 story, “Spanish” style, motel like buildings running down each side of a beautiful garden area, (with concrete sculptures making for some interesting for photo opportunities), large pool with swim up bar and kiddie pool as well as a spa area (under construction). The end of the horseshoe on the left side is the “superior” honeymoon rooms with direct ocean views. The right side of the horseshoe ends with the Kiddie Play area and the 24 hour beach bar and restaurant. · Beautiful beaches. Pure white, cleaned (seaweed) daily, little waves, warm winds. A beach activity centre is located on the beach. Abundant shade huts and reclining beach chairs for amount of guests. · Strong Sun. Tanned pretty well despite whether. · We had a 3rd floor room, 1 down from the honeymoon end rooms with a pool view, looking down the beach with a partial ocean view. Our superior room was fantastic. Checkered tiles, very large comfy King Size bed (bedside lights and phone), sunken living room with view, “ satellite” TV. (27 U.S. channels?). Day bed and stocked mini-bar (4 water, 2 beer, 2 Pepsi, 2 Sprite). Beach Towels, easy to use safe, iron & board supplied. Huge bathroom with 2 sinks, amenities (Towels etc.) stocked daily, shower tub and 2nd phone by the toilet?! A/C and room fan. 2 locks on room door. · Large private balcony provided good views down the beach and of the pool. Partial ocean view. · Maid was friendly and was good at stocking towels and general cleaning of room. (Being generous with small gifts daily may have helped.) · Use of the neighbouring resorts, (Tropical Princess and Caribe Club Princess.) both to the right of the hotel. More restaurants, sports, bars, and entertainment. Mini train (golf cart) transportation offered to the other resorts. About 2-3 mins. (+ the wait) · Guest services spoke English and was very nice and informative. · Coco Tours (to book tours, golf etc.) rep. also spoke English and very nice. · Food was abundant at the buffet and there was a big selection · Good selection of beer and spirits. · Tex-Mex and Italian restaurant on site. · Nice lunch buffet at the pool bar for salads, pizza, chicken and burgers. · Immediate reception and Bell Hop service (baggage delivery and pick-up.) · 24-hour security guard at all entry’s to resort. · No harassment by staff or locals to buy goods on resort. · Spa is located just outside the lobby. ½ hour massage included with V.I.P. · V.I.P. Package Included Complimentary Rum, Cigars, use of robes and in room beach towels. 2 a-la Carte Dinners plus massage at spa. · Generally, a very nice hotel by first impressions. The Bad: · Structured, un-personal service by all service staff. · The walk from the lobby, restaurants, buffet, is quite long to any of the superior rooms, pool, and beach. · Entertainment/ sports board is the same every day. · No entertainment at this resort except a D.J. or small 2 or 3 piece band playing at the lobby as well as the exercise classes on the beach and pool. · Service staff spoke very little or no English and had little customer service skills other than to serve any remove food and drink. Although we didn’t ask for much it seemed like a lot of work to get it, especially at the 24 hour beach restaurant when the buffet was not available. (Tipping doesn’t help.) · Can only drink and brush teeth with bottled water. · Oversized, (too thick) uncomfortable bed pillows, we couldn’t use. · Stocked fridge varied from day to day. (2 water, 2 coke, no sprite, 2 beer. OR 4 water, no beer, 4 cokes. ??) · The resort “train” to other hotels arrived inconsistently or not at all. In fact, we watched a number of times as the train circled outside our hotel and turn back into the two neighbouring hotels.( ½ hour wait on two occasions.) Many times we just ended up walking (5 mins. within resort complex along an uninteresting resort entry road with some speeding traffic from the joining hotel supply road) · Entertainment at the other hotels was not that entertaining and very amateurish. · The Disco is just off the resort and is open to the public. The day we went to the Disco was a cover charge of $5 (with our hotel “all-inclusive” wrist bands) although we we’re told it was included as guests of the resort. “Live D.J.” we we’re told, but never entered and never visited again. Drinks included? · The food seemed to be cooked in the same grease and tasted much alike. · All a-la Carte restaurants are not open daily therefore, require a trip to the other hotels if you want to try something different. Book the day before and leave early! No train arrived for us and other guests. We ended up walking in the rain to or reserved (the day before only) dinner. Food tasted much the same as the buffet, which was open ‘til 10 p.m.. Our choice, after our a-la Carte experiences but still very structured, un-personal service. · Train route (when it does come) to the other resorts is through a “rain forest” which is a nice cover for the “sewage treatment” location. · Spa is located at the entrance to the resort and the hotel supply road. Massage was interrupted several times by arriving bus and supply/construction truck noise. · Mini-putt in neighbour resort is un-kept. Branches, leaves and grip-less putters. · Golf Tour is offered at $195.00 U.S for 3 rounds with a cart. When arrived I asked for that offer and was told that I had to call from my room to book and arrange my own transportation at a cost of at least $25 U.S. / return by taxi. Therefore, a total cost of 280.00 with telephone calls. Unsure of the quality of the course I opted for I round at $110U.S., toured, to the Punta Cana Golf Club. The day of my trip, my ride didn’t arrive and a taxi was sent for me 45 mins. later. The course was nice and the course representative felt bad enough and gave me a ride back to the hotel telling me of the recent political and financial turmoil within the Dominican. 50 Dominican $’s to 1 U.S.$ from 17$’s to 1. in two years. · Went back to Punta Cana golf ( asked but, no discount )and was charged additional $25U.S. after “haggling” from an asking price of 40$ for my partner to join me as a guest. $25U.S. for her to ride in the cart! · Other neighbouring (Caribe and Tropical Princess) resorts offered more but seemed like more work than any of it was worth. THE UGLY: · Shower pressure and hot water was non-existent both in the morning and early evening. · Our phone bill was charged an additional $1.25U.S for a local call that was not made by either of us. We suspect it was the maid service. An insufficient amount to raise a “sewage treatment stink”, we paid our bill without a reasonable explanation from reception. · In order to take advantage of your final day, there’s a courtesy room located just beside the reception area. (A nice feature, we thought.) “The only one’s with a key are the Bell Hop and the Security at the front” we we’re told. Check-out was a noon and our bus left at 5:00 p.m. so we had our bags “securely” stored within the courtesy room and went a enjoyed our last day at the beach. Returning at 4:00 p.m. we had 1 set of our bags removed by the security guard so that we could wash up and change for our trip home. After returning to the lobby from the washroom we lounged within the lobby before our departure. Seeing the security guard enter the courtesy room and not wanting to ask for him to open the door again for the remainder of our bags, I went to retrieve them. Arriving at the entrance to the courtesy room I found, his back to me, the guard putting papers into his back, right-hand pocket. During this motion he saw me standing, watching him. Upon relizing, my witness to this, he quickly removed the documents from his pocket and put them into an open pocket of one of the other guests bags. He was searching through the guest(s) bags!!!! This from their head of “security”! We can only imagine. What did I do? I quietly asked for my bags (locked compartments) and asked others to check theirs. (No others on our bus reported anything missing although several reported opened compartments) I also notified the Coco Tours rep. on our bus that said, she “would report him”. We don’t blame the security guard for such an action with the financial state of the country. However, I due blame Princess Hotels for underpaying their security, driving them to such actions, or for not hiring outside help willing to act in the best interests of their guests. NOTE: This was the first time, at any resort we have ever visited, that each and every departing guest was waiting in the lobby, 1 hour prior to the bus leaving to the airport. Side Note: We are collectors of novelty spoons. Awaiting our departure at the Punta Cana Airport we found 1 last spoon at the “Duty Free”, clearly priced at $10U.S. This for a $2 spoon. Undeterred, I tried to purchase the spoon for the $10 marked. The cashier, not finding the right “code” in her computer, asked management, who then told me it was incorrectly marked and should be priced at $12. Deterred, we came home without the spoon. Overall, The Punta Cana All-Suites Resort 4*Superior: 3+ Stars Punta Cana All-Suites Hotel service: 2+ Stars. The Superior room: 3+ Star (4+ with hot water and pressure) The Resort(s): 4 Star Good First Impressions, POOR LASTING IMPRESSIONS! NOT RECOMMENDED! (From our experience, we don’t know how so many good reviews about this hotel are posted on this site.)

If this is a 5-star, then Macdonalds is a 6 or 7-star. My wife and I both got very sick and were sick for 2 days after we got back. We ate mostly at the buffet. One morning, I put some milk in my coffee and it looked like cottage cheese floating on top. The milk was soured. We ate one night at the DR restaurant at the Caribe. The waiter served me the wrong entree and never brought my drink at all. The grounds and beach are beautiful but the food is terrible. All the buffets are open-air and no air-conditioning. The wine was really like wine flavored kool aid. I left the maid a tip every day but one, since I had to call the desk to get towels. No washcloths! I would not go back and could not honestly recommend it to anyone.

We just got back from 6 days in Punta Cana. Our best part of the trip-first class upgrade from US Air! There are no washclothes, bring your own. There are not too many people who speak English. They do not tell you anything about the hotel, they give you a "Passport". This has wrong times printed in it. Bugs everwhere!! Flies in the buffet, they need to cover their food. The alchol was very watered down. You have to be VIP or you do not get good drinks. The pool closes at 7. No party life at all in Punta Cana. You have to make reservations a night before you eat. Dominican Republic is a beautiful country, but we would not go back. Good luck!!

We just returned from this hotel and absolutely loved it. Everything was beyond amazing. The beach was gorgeous, you could walk for miles barefoot on the sand. The sand is white, water is clear and clean, it was beautiful. The hotel room was large and well kept, more than enough space for two people. The staff was great, always enteraining and very persistent to make your stay wonderful. The food was okay. I did not enjoy the steakhouse/mexican as much. The Italian restaurant (Il Bacio), I found to be very good. The buffet for dinner at the restaurant was okay but had the same items every night. The breakfast buffet and lunch buffet was very good as well. The pool was always nice and clean. Lots of friendly people. Nightly entertainment was always good, something to do each night. I really miss this place eventhough I just returned. I would definetely recommend this hotel and would return in a heart beat. I am already planning another trip back in August, If not this hotel than another 4+ in Punta Cana. This was my first time in the Dominican and fell in love with it right away. To add to my conclusion the resort was excellent!!!

I had never been to Punta Cana nor to an all inclusive, so I was unsure what to expect. But like everyone else I would say that the resort is beautiful and well taken care of. It is a little smaller than most of the others and I liked that. It was quiet, restful and plenty of food choices. I could always find something I liked. Quality vs quantity would be the advice I would give to the Punta Cana Princess. For the most part the people are kind and helpful who work there. We had dinner at LaCava and it was awesome. The buffet was fair to good... very good a couple of times. We left and went to the Caribe for more options, if it did not appeal. We also enjoyed Ma Ma Mios. I personally don't know that I would return to an all inclusive...I understand the attraction. Maybe it's just not for me. The people who work there are eager to please. We always left a tip each morning and some small gifts. They were truely grateful and it was wonderful to bring joy to their day too. It's a beautiful place and I am grateful to have experienced it's beaches and wonderful sunrise walks. Have a great trip!

My boyfriend and I just returned from a stay at this resort (June 4-7) and it was a great, relaxing getaway. I would highly recommend the Punta Cana Princess to anyone looking for the same! The hotel itself is pretty new, and it shows. Our room was spacious and clean. The maid stocked our minibar and left us fresh flowers every day. We had a balcony overlooking the pool area, but it was surprisingly quiet … with the sliding door shut, you would never know there were people out there! The food was as we expected, but neither of us are picky eaters. We ate at the buffet for breakfast and lunch, the seafood restaurant by the beach (Mere Nostrum) and La Cava for dinner. The service at both was excellent. If you’re looking for a little more variety, I would try the buffet at the Caribe. We never ate there, but it looked like there were a lot more options. Mostly, we just sat on the beach or by the pool. No matter where you are at this resort, however, it is impeccably clean and well cared for. We did take the snorkeling trip offered by the hotel. It was definitely fun, but unspectacular. We saw lots of little fish, but that’s about it. Then again, it was only $20 US. I would recommend it if you’re looking for something cheap and fun to do, but don’t expect to see anything particularly exotic. Overall, I thought this was a fantastic vacation, especially considering how inexpensive it was. The staff was friendly and accommodating, and the location was absolutely beautiful.