Holiday Reviews > Caribbean > Dominican Republic > Puerto Plata > Puerto Plata Hotels > SuperClubs Breezes Puerto Plata Hotel > Read Reviews
SuperClubs Breezes Puerto Plata Hotel ReviewsPage 1 2
| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Jun 2008 |
| Tour
Operator: |
Thomas Cook |
| Submitted
By: |
Miss T Kerrigan |
| Overall
Rating: |
2/10 |
| Comments: |
HI All. I am currently in the internet cafe in the resort and am 6 days into my 2 week all inclusive holiday with my boyfriend. To start with we found the resort fantastic and it had everything anyone could wish for, however after only 3 days the air conditioning in the entire hotel shut down and has not worked since. Its been 90 degrees most days and only slighty cooler at night. The manager refuses to speak to any guests.
We are one of the lucky ones however as we are moving to another hotel tomorrow for the remainder of our holiday.
Also if you are planning on staying here, please please please be aware of the weekends. This hotel is used for the weekend by the locals, who come and stay. There would be no problem if they behaved in the same manner as all other guests, but they have pushed us out of the way at the buffet dinner, eaten so much of the food, that at times there was none remianing for others. They also come in groups of 12- 15 and are very intimidating.
I am very sorry to have to post such a negative message about the resort and loved the first few days here but given the lack of service and repect from management i feel tha others shoudl be warned.
Thanks
T from Ireland
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
May 2008 |
| Tour
Operator: |
Thomas Cook |
| Submitted
By: |
Mr P Burrell |
| Overall
Rating: |
9/10 |
| Comments: |
we have just returned from 2 weeks n it was brill room clean and tidy maids in every day with fresh towels, water and soft drinks toped up. pool was cleaned every day but do not wear anything white as it will go green, no problems at any of the bars with any drinks but i recommend the coconut rum and pinapple. All the staff were very very helpfull but i suggest u take a lot of 1 dollar bills for tips to the staff who will then be extra helpfull, the only money we spent was on trips and tips. Dont buy anything from the shop on the site as it is less than half price in cabrete and there is a free bus 3 times a day u can get anything from gifts to chocolate, floaters for pool. All resturants will clean n tidy jimmys buffet had a different theme every night seafood, american,oriental,dominican,italian but you could still get pasta, toasted sandwiches, lots of fresh salads and fruit. The only thing that could be inproved was the entertainment on a night the kids had a dance hour till 9pm then the staff did a 1 hour show then it was upto yourself after that, the night club was ok 10.30pm-2am. Overall i would reccomend this hotel to anyone and see for yourself as i read the reviews before i went and got really nervous because they were all negative it all depends on what u want. We met 4 other English couples who had all been there the year before so it carnt be that bad.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Oct 2006 |
| Tour
Operator: |
First Choice |
| Submitted
By: |
Mr A J Rogers |
| Overall
Rating: |
10/10 |
| Comments: |
Firstly, I can't begin to imagine people having the bad holiday many say they had at this resort. I cannot recommend it enough.
We went there as a party of 9 (7 adults 2 children) for a wedding, and had nothing but great service by the staff at all times. They were extremely friendly, and their English is a darn sight better than most peoples Spanish (their native tongue). People should be glad that they take the time to speak to us in our language.
The room was basic, I admit, but bearing in mind the accommodation that the locals live in, the rooms would be considered a massive luxury. The bathroom was adequately sized, the shower worked fine, and the fridge was stocked every single day with fresh bottled water/coke/sprite.
It never took a long time to get served any drinks at all, no more than you would expect in any other bar. The pool area is clean and offers if I'm correct, the best swimming pool in that area. It was great swimming from one end of the 'lagoon' style pool to the other, then sitting down on the chairs in the pool with a cold beer in hand.
The guys in the party went quad biking one day, whilst the girls went swimming with dolphins. Both come highly recommended. We also went on a 'jeep safari', which took you into the poorer areas and allowed you to see what life is really like there. It was very interesting, and they always have cold refreshments with them for your benefit.
The food admittedly varied, but there was a lot of choice. You had plenty of choice for breakfast in Jimmy's bar, ranging from cereal, fruit, fruit juices, tea, coffee, omelettes etc. People saying that you cannot pre book the a-la-carte restaurants are wrong. At breakfast, there is a woman at the entrance to Jimmy's bar who you tell which restaurant; how many people and what time and she will book you in.
The food during the day consists of Jimmy's bar with lots to choose from, or the snack bar on the beach front which is basically like a big BBQ. I tried the Mexican and Italian restaurants and must say I found them both to be extremely enjoyable meals, far better than you would normally expect on an all inclusive. Never once was anyone ill over the holiday due to the food.
I don't understand why some people have given this resort such bad reviews, after all its not uncommon to hear of people spending this much on a holiday, only to find out only half the resort has been built and you end up with a holiday on a building site.
To sum up, all I can say is if you are thinking of going to this resort, book it and go. You will not be disappointed in the slightest
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Sep 2006 |
| Tour
Operator: |
Thomas Cook |
| Submitted
By: |
littlekmj |
| Overall
Rating: |
10/10 |
| Comments: |
My boyfriend and I really enjoyed this holiday.
Weather was perfect, hotel lovely and staff were very friendly. We never found it a problem finding sunbeds by the pool or the beach.
Rooms were basic but have everything you need. We paid to have a room with a view, which was lovely, but didn't sit on balcony as it was far too hot! Bed was made every day, towels changed, and fridge restocked.
Pools were clean, gardens were tidy, and didn’t use the gym so can't comment. Did have a massage though and it was fab.
Entertainment at night was excellent compared to some! They really made and effort and included you in the acts...the circus act was the best. They did tend to repeat the shows each week, but worth a look anyway. Day entertainment was good as well, kept the kids entertained with dance routines, volleyball, rock climbing, etc.
I'm a really fussy eater and I found the food to be excellent...always something to choose from and waiters are really helpful and quick in clearing plates. The main restaurant changed it theme most nights, and the themed restaurants are brilliant.
At breakfast there were lots of fresh fruit, cereal and fruit juices to choose from. The beach snack bar is good for a snack when the restaurants are not open. As for the bars, you got served straight away, with whatever drink you want. Excellent!
The location is not bad; we got a taxi to the nearby town and spent the day at the local beach with watersports and snorkelling. Didn't cost that much and was a change from the pool or the private beach.
The trips I would recommend are Sea world are Paradise island.
The only thing I would say to anyone going to Breezes is the locals do come in for the weekends. I read some reports which said they were rude and waiters favoured them. That’s not the case. We saw a few big families and couples but they were never rude.
You might have to grab a sunbed and put two together or wait bit longer at the bar but this didn't spoil the holiday at all. We booked a few trips for the weekend so didn't notice!
Overall this was the best holiday I’ve had and would recommend to anyone who has never been to Dominican Republic or returning for the second time. It was very peaceful and relaxing, no worries, what more could you want?
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Aug 2006 |
| Tour
Operator: |
holiday place |
| Submitted
By: |
Mr E Davies |
| Overall
Rating: |
5/10 |
| Comments: |
The food is good and the beach and swimming pools superb . For children it is ideal.
Our rooms were shades of Butlins 1955 . The air conditioning was feeble and the interior lighting so bad that one was unable to read a book .The entertainment for adults was awful consisting of 'redcoats' miming to pop records.
The local population are allowed in at weekends and were obviously hungry because the restaurant was temporarily closed at peak times over the weekend. In addition getting served at the bars at weekends was difficult as the locals get preferential treatment.
There was also some suggestion that going outside the camp was not a good idea .
Otherwise the Dominicans were very helpful and friendly.
Suggest you get in quick on arrival and book meals in the specialist restaurants at weekends.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Aug 2006 |
| Tour
Operator: |
First Choice |
| Submitted
By: |
Miss Z Stringer |
| Overall
Rating: |
7/10 |
| Comments: |
We booked our Holiday with !st chioce which turned out to be one of the better companys to go with. Our rep Karl and his side kick Al were excellent, if we had any problems as such they were dealt with ASAP.
There was 5 of us in our party myself my partner 2 children 10 and 8 and also my mum, we had 2 of the villas (2014-2015) i wouldn't say they were lovely but i will say we didnt have any problems lets put it that way. Out maid was excerllent, we had to remind her a few times to fill up our fridge but apart from that we got clean sheets and towels every day.
The swimming pool is great theres lots of it and was never to busy at anytime. Theres 4 jaquzzi but dont expect them to work, but apart from that there great to just sit in and relax.
We didnt have any complaints really about Jimmy's but the flys did bug us a bit, i do think they could put up mosquito nets to sort of keep them out but there you go...
We did make 2 of the 4 other restuarants 1 was the Japanese which none of us enjoyed and the other was the Italian which we all liked.
The Mini club was excellent both my 2 and all their friends enjoyed it very much.
The entertainment of an evening at the Theatre was very child orientated, we would most definatly recommend you watch the circus night which was a wednesday wen we were there. EXCELLENT.
The staff all over the resort were by far the friendliest bunch you could come accross.
Nothing was ever to much for them be it first thing in the morning or last thing at night.
Our only real complaint was the shops on the resort, there prices were a joke and i mean a joke, they tried to charge my 8 year old daughter $12 for 3 ice creams which in our money worked out at £9ish...
All in all we had a fantastic holiday, we had a few spots of rain but just as quick as things got wet it dried twice as fast!!
I would also just like to say we met a great family whilst we where there and would like to congratulate Stuart and Charlotte on there wedding which we sadly missed.
Hope to catch up with you all as soon as you return home.
Oh ok then just a quick hello to Barny and Glen, Stuart, Charlotte, Dan, Paul and little Declan, Debbie, Thomas and Megan (laters Potatoes)And last but not least the nutter of em all, yep you guessed it Tony! Who knows this might be your 15 minutes of fame ha ha ha.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Jul 2006 |
| Tour
Operator: |
Airtours |
| Submitted
By: |
E H Holland |
| Overall
Rating: |
10/10 |
| Comments: |
Well when I read these reports before I went with my family and friend to this resort I was horrified what had we done!!!! My dad kept saying this is a mistake!!! But we went!!!
It was my birthday while we were there and we visited ocean world on this day it was an amazing day and if you go to the Dominican Republic you must do it!!!! We swam with dolphins and sharks encountered the sharks and stingrays and encountered the sea lions!!!
We also did everything in the park and was worth every penny and if you go you have to save up to do everything!!! My best birthday yet and an unforgettable one at that!!!!
Well we arrived and were very nervous but it was a beautiful place everyone was so friendly and the staff were lovely!!! Well they were very helpful when booking in and they carried our bags to our rooms!!! We did give them a tip but they never waited for one they were just pleased we had made the effort!!!
We unpacked and went down to the beach!!! It was quite late in the day now so was nearly time for dinner!!! But these waves we were seeing were great and I couldn't wait until the next day to get in the sea!!! I put my feet in and I thought I was in a bath it was unbelievable.
On the first night at dinner we were all a bit unsure but one bite and it was lovely there was so much of a variety. My mum found that it was the first time she had never had a bad belly during a holiday!!! For all inclusive the food was out of this world and you could eat all day if you would of liked to!!!
Me and my friend did some of the activities the trapeze is the best I done the catch and was so proud my first time and I caught the bar, it was brilliant!!! We spent most of our time down the beach and brought lilos as the waves were brill!!! They had snorkel equipment you could borrow or body boards!!! We did go in the pool and it was lovely it did kill you swimming around the meander because you can't touch the bottom only in parts but I'm quite tall. But at least when you get round to the bar you do need a drink!!! And you can touch the bottom then or even sit on the seats!!!
We booked to go to the Italian and Mexican and they were both lovely!!! I don't actually have a bad word to say about my holiday!!! And when I was looking on here before I went on holiday I thought and kept saying to my dad people would come on this website to moan because if you have had a good time you wouldn't bother would you??????? But I wanted to come on this website to let people know that this was the best holiday I have been on and would so go again!!!!! So don't worry about what it says on here you just look forward and have a great time!!!!
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Jul 2006 |
| Tour
Operator: |
Thomas Cook |
| Submitted
By: |
Miss N Ross |
| Overall
Rating: |
6/10 |
| Comments: |
The hotel on first impression was lovely, the reception staff were very quick and helpful when checking in and the porters took our bags to the room immediately (they do expect a tip). My boyfriend and I stayed in a superior room and it was beautiful!!
On arrival we had a plate of fresh fruit along with beer, pop and water in the mini fridge. Our view from the room was lovely too. As we got there in the afternoon we had a look around. The pool is very large but very deep in every area bar two! Also there were no depth markings in sight. We noticed that there were three jacuzzis too but I only saw them working once the whole holiday and that was for about half an hour.
There were numerous problems in our stay,
1. Out of 14 nights in this hotel only 3 of them we had hot water for a show....
2. The fridge did not get refilled everyday as promised and when calling reception three times that day to ask for some fresh water it was still the day after that we got it.
3. We went on a trip to Ocean World and since it was an all-day one, we handed our keys into reception in the morning for safe keeping. Only to find that on our return they had lost them and refused to look properly as they were too busy. They said a security guard would come and let us into the room. An hour later and after numerous angry phone calls of which five of them, they hung up on us – no-one had appeared so we had to walk all the way to reception again. When getting there, they said they were too busy and that we should look for them..... Behind reception????? Yeah very safe!!!! We finally got to speak to the manager and he was lovely.
4. Food at dinner time was disgusting!!! There are two places where you can go for it, the beach bar - where there is chips hot dogs and burgers or Jimmys - where there is minging food apart from the jelly hahahaaa
Weather was mixed..... Mostly hot but when it rained.... It rained!!!!
Trips we went on were brilliant and would definitely recommend the Mega Truck, Paradise Island and Ocean World - make sure you swim with the sea lions as they are amazing!!!!
The casino is very nice at this hotel but watch out as it is clear that they rig the equipment. The Mexican and Italian restaurant is lovely however, the Japanese one didn’t meet the grade!!
I do not think we will be returning to this hotel....
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Jun 2006 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs L Rankin |
| Overall
Rating: |
8/10 |
| Comments: |
Don’t listen to the negative reviews, we were in a party of 7 and everyone enjoyed themselves, the rooms were very clean the pool area and bars were very clean.
The food was lovely they catered for everyone’s taste buds, the staff were very friendly, great with the kids, entertainment was fab.
I got married there and would recommend this holiday to anyone it is a very laid back atmosphere, I would go back in a minute.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Jun 2006 |
| Tour
Operator: |
Lastminute.com / The Holiday Place |
| Submitted
By: |
Mrs S Jones |
| Overall
Rating: |
1/10 |
| Comments: |
We are a family of 3 (two adults and a 16 year old son) who visited Superclubs Breezes Puerta Plata in late June/early July 2006.
If, like us, you are concerned about the impact of tourism on the local wildlife, then regardless of our holiday experiences below, you will want to avoid this resort. They employ a photographer to earn money by enticing guests to have their photos taken with wild animals. Being a big monkey fan, I was horrified to see the handler touting around a Squirrel Monkey. These animals belong in the wild, not ripped from their mothers as babies for the pleasure of holiday makers and kept in often squalid conditions isolated from their natural living groups, beaten, drugged and goodness knows what else. If we as holiday makers don't make a stand against this practice by refusing photographs or boycotting resorts that endorse this, the cruelty will continue. Anyway, that's enough of that; let's get to the stuff you really want to read - the holiday review!
After a terribly journey (7 and a half hour delay from Gatwick via Manchester) which, ok, has nothing to do with the resort, but if you're booking a package from the UK, you're also likely to be travelling with Monarch; we arrived in the pitch black and torrential rain.
Now we don't mind the rain (as long as it isn't for the whole holiday of course!), so that wasn't a problem. What was a problem, however, was the ground floor accommodation which was flooded. What's the first thing you do when you walk into a hotel room in the dark? With your feet slopping around in 1 and a half inches of water, it's not the brightest idea to try and turn on the light! Luckily for me, it wasn't working...phew!
Without going into reams and reams of detail, we ended up having 7 different rooms between us and the delay caused by the hotel (and, in particular, our local "Coco Tours" rep) in getting us moved into suitable rooms cost us 2 and a half days of our holiday.
Rooms 1 (5003) & 2 (5004) - Flooded/smelled real bad/no air conditioning
Room 3 (7111) - Freshly painted, bed in the middle of the room with the rest of the furniture piled on top of it
Room 4 (7205) - Smelled real bad, no air-con & Sofa Bed broken and mattress very dirty
Room 5 (7109) - smelled real bad but at least our son had a bit of air conditioning
Rooms 6 (2042) & 7 (2043) - Villas 2nd row back from the beachfront. Great Air con, no smell, pleasant but certainly not the four star we were sold by our holiday company. Note - Superclubs Breezes is most definitely THREE STAR, not four!
Watch out for the weekends, when the Dominicans arrive in force. The hotel seems to put on extra staff, which sounds great, except that unless you're Dominican, you'll be waiting for ages for any service.
Don't wear anything white (even a patch!) in the swimming pool, unless you want it to end up luminous green.
Trips - We booked with "Coco Tours" to go to "Paradise Island", which promised to be wonderful but sadly, it's nothing more than a sand dune 30mins off the coast that you can circumnavigate in 5 minutes on which you spend about an hour and a half. You reach the "island" by Speedboat - Now THAT was fun - but the promised return by Catamaran and tour of the mangroves to see the Manatee didn't pan out. The mangrove tour was a brief stop and speech, followed by a fast exit to the lunch stop. The Manatee can only be seen in a special pool at a different location in the Mangroves. The coach journey back took us 3 and a half hours across dirt tracks and back roads by a maniac coach driver who thought his bus was an off roader! The trip most certainly was not worth the $80 each we paid for it :-(
The "fully stocked mini bar" consisted of a couple of small bottles of water and a couple of bottles of coke or sprite. Getting the fridge re-stocked was a case of either begging or leaving the maid some money - a practice frowned upon by hotel management!
The bar areas all smelled quite vile (like the drains needed cleaning) and there wasn't enough staff. It wasn't uncommon to wait 10-15 minutes to be served. One night, Hubby waited 30 minutes to get a drink!!
The whole report is very tired, with broken roof tiles, peeling paint and grubby looking public areas.
On the positive side, the reception area and public toilets were cleaned regularly - I was particularly impressed with the speed in which they cleaned the toilets. The Reception Supervisor was very cheerful and as helpful as she possibly could be even under very trying circumstances. Oh...and the weather was great - after an uncertain start and a couple of storms, it was blue skies and sunshine all the way. There were also plenty of sun beds and parasols.
Other than that, I'm afraid my report's rather negative. To be honest, if it hadn't been for the people we met (all fellow sufferers of the outbound flight), we'd have been tearing our hair out. Our son, on the other hand, had a blast - ah, the low standards of youth.
Our advice? Book elsewhere!
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Jun 2006 |
| Tour
Operator: |
Thomson |
| Submitted
By: |
Mrs C Enoch |
| Overall
Rating: |
8/10 |
| Comments: |
Recently had fabulous holiday at this resort and would definitely return. Staff and local people very friendly and helpful. Food choice excellent and facilities very good, catering for all the various ages of our 14 people party. Accommodation a little disappointing as not as pictured in brochure but location on the beach front made up for this.
Would have liked a more varied evening entertainment programme to suit teenage members but we also enjoyed the relaxed atmosphere we experienced. Local resorts of Cabarete and Sosua very nice to visit for a few hours but glad our accommodation was not situated there, we were very happy with the location we had chosen.
Would highly recommend going on the many excursions offered such as waterfall climbing, quad biking, and the catamaran trip but found to be too expensive through tour operator and cheaper to book independently at Cabarete and Sosua towns. Altogether a wonderful experience which proved great value for money and a holiday to remember!
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Dec 2005 |
| Tour
Operator: |
First Choice |
| Submitted
By: |
Miss L Dunn |
| Overall
Rating: |
10/10 |
| Comments: |
Absolutely amazing, I can’t say one thing bad about it. The people were amazing some couldn’t speak English but tried their hardest to understand me.
The food was ok but I only really ate chips. The rooms were really clean and the cleaning staff done an amazing job, they filled our mini bar up everyday. The swimming pool is great I was up at the swim up bar everyday chatting to the bar staff about what drinks to try.
Whoever is thinking of going don’t hesitate, it shouldn’t be 4 star it should be 5 star I would definitely go again.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Aug 2005 |
| Tour
Operator: |
First Choice |
| Submitted
By: |
Mrs J Oley |
| Overall
Rating: |
7/10 |
| Comments: |
After being put off all-inclusive holidays on the continent by personal past experience, I was a little wary of booking this type of holiday again, but all-inclusive board is all there seems to be available in the Caribbean. Following our holiday at Superclubs, we have decided that while we our still taking holidays with our 3 children, we won't do anything else! Our children (aged 14,13 and 10 at the time) had a fantastic holiday, which naturally made our holiday great.
There was an unlimited amount for them to do; the pool table being particularly popular. Even though we were there at the height of the season; due to the size of the grounds, it never seemed busy or crowded. There was never any problem being served drinks, which we have experienced in the past and never any long queues at the restaurants, although I would recommend booking your slot at the specialty restaurants as soon as possible after you arrive to ensure you get your table at a reasonable time.
Our rooms were very basic, no wardrobe as such, just an area sectioned off in the entrance area of the villa. With a wooden bar on which to hang your clothes. The bathrooms are small and far from luxurious, but the bedrooms are a decent size and have a lovely verandah. Evening entertainment was a little repetitive, but seemed to improve the more cocktails I had!
The pool area is fantastic, but you need to be up at the crack of dawn if you want to secure a sun bed. One thing I would be wary of is that the 'lazy river' part of the pool is deep, so be careful when you stop along the way, especially with little ones! We took the courtesy bus into Sosua one day and had a banana boat ride, but do be very wary of the locals, 2 guys on the beach got into a dispute about who would take us on the boat! Overall, it's a good place to go for a reasonably-priced holiday in the Caribbean, the people are really friendly and happy and can't do enough for you.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Aug 2005 |
| Tour
Operator: |
Not Specified |
| Submitted
By: |
Mr N Pearson |
| Overall
Rating: |
6/10 |
| Comments: |
Excellent value for money when you consider you are paying the equivalent of a moderate European resort for a long haul flight, a amazing climate and beautiful island.
The Hotel was a better standard than I expected, and was great for kids. The staff are friendly and try hard, the food at best is average. I guess it is tough to feed 5-600 people at a sitting in temperatures of 100+ degrees, but if you are expecting high culinary standards this is not for you, it is edible, but gets hard work in the second week.
What this holiday offers you is superb value and a fantastic time for all kids.
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| Board Basis: |
All Inclusive |
| Date of
Holiday: |
Jul 2005 |
| Tour
Operator: |
Booked Independently |
| Submitted
By: |
Miss E L Woolley |
| Overall
Rating: |
9/10 |
| Comments: |
It was a great holiday the staff were all very friendly, on arrival we were met with a fruit punch. We were given good directions to our room which was clean and had a good layout.
The food was excellent there were a few fruit flies around the fruit but that’s to be expected in hot country's, but wouldn’t be a problem if people covered the fruit back up after use. Staff at the kids club were very friendly entertainment was good with a variety of shows, each night was a different theme. The pool and area was cleaned often during the day.
The only negative thing about the room was that the showers were not that warm but you can get by without them being so hot because it was refreshing to have a cool shower after a long day out. I went there with my parents and special needs brother and we all had a really great time and would stay there again.
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