Barcelo Capella Beach Resort Hotel
, Juan Dolio
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Barcelo Capella Beach Resort Hotel Reviews
- Board Basis:All Inclusive
- Tour Operator:Noiltours
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The Good:
1. The Capella Beach Resort is a very nice-looking infrastructure & landscaping on its 70,000 square meter property.
2. This resort is reasonably priced and is one of the better hotels in the Juan Dolio area.
3. The CBR is a short drive to the international airport outside Santo Domingo (about 30 minutes).
4. The bellboys were attentive & friendly. You can tell who gets tips at this all-inclusive hotel.
The Bad:
1. Service is absolutely terrible. This is especially true for the front desk area during check in, check out & even for simple services they handle such as wake up calls. One morning we did not receive a wake up call and the front desk person simply lied and said he’d even sent a bellboy to knock on our door. The check out process lasted 45 minutes-- incredibly long for a hotel in which all is included and we did not even open an account for incidentals. Service at the restaurants was fair at best too.
2. Rooms: Rooms are spacious (we were in the beach facing 4000 block) but they are deteriorating. The bathroom fixtures were worn & some ceiling tiles had deteriorated & rusted. The bedspreads had a terrible musty smell as if they’d been washed with salty water, as did the pillows. The TV did not include a remote in our room.
3. Food: Good variety but mediocre quality. The beer was A+++.
4. The Beach: The beach is created on a rocky shore as sand was shipped in. The rocks are still present & the beach is sub par. The Metro Hotel next door has a much better beach.
5. The Pool: This property has over 300 rooms & the pool area can become very busy & noisy at peak hours.
During a 1 week Sunday-to-Sunday prepaid stay for a family of 4 we wound up bailing out on Wednesday, seeking better accommodations elsewhere. It took us 30 minutes to get to attendant at the front desk that only had 1 customer in front of us. As this was somewhat unusual for the front desk person, he held us up for another 10 minutes as he consulted with his superior whose response was “If they want to leave, let them leave!”. Free at last, no one bothered to ask if we were satisfied with the property.
- Board Basis:All Inclusive
- Tour Operator:Booked Independently
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1 reader found this review helpful
We have just come back from the Dominican Republic staying at the Barceló Capella in Juan Dolio. When we arrived the hotel looked lovely and the grounds very nice. The staff were very helpful but this hotel is rated a 5* in our opinion this is only a 2- 3*.
The buffet food is very poor and although this was an all inclusive deal if we tried one of the restaurants on the complex we were asked to pay extra if we had anything different from chicken or pork this is not stated in the brochure details. The only thing you are told you may have to pay extra for is the French Cuisine. It also states that the bars are open till 2am what they actual mean is there is a disco bar that is open till 2am all the others are shut at 11pm!!!
This is not a place for children as there is nothing for them to do as for the evening entertainment it is very poor. We were the only British people there and when speaking to the staff they said they very rarely have British people I did not expect it to be Butlins and everyone speaking English but it would have been nice to have been advised that this is where all the locals holiday.
We booked this holiday to celebrate two special occasions but this turned out to be the worst holiday we have ever been on.
- Board Basis:All Inclusive
- Tour Operator:Med Hotels
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- All-inclusive
- Bar/lounge
- Beach
- Continental Breakfast
- Fitness Centre
- Free Parking
- Kids' Activities
- Restaurant
- Room Service
- Swimming Pool
- Wheelchair Access
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We went to the Barceló Capella February 24-March 3rd/07.
7 days too long. I would rate this hotel as a negative 10 if I could only because of the reception from all the staff.
The hotel its self is about a 3. We didn’t even bother going over to the Barcelo Talanquera because we were told we had to pay extra money.
Once we arrived in Santo Domingo we went to our bus only to have to sit there for 45 minutes and wait for what? We still don’t know. We travelled with our family of 9 including 3 children.
Once we got to the resort and we were checking in. I asked if we could get a room close together and the guy behind the counter started laughing. I ask one of the girls in our group if I said something funny. I’m still puzzled about that one.
The other girl behind the counter was just plain rude. I can’t understand how anyone can conduct a business with such rude people working for them.
The rooms were OK. I found them to be clean. There was a problem with small ants all the time. The TV was terrible. The remote never did work, so we used our hands. No point in getting a new one it would have taken us days to get our point across.
The pillows are definitely lumpy and bumpy. I’ve never ever laid my head on anything so uncomfortable.
Before arriving at the resort we asked for a crib to be put in one of the rooms for the baby. We finally received it 3 days later and about 100 phone calls.
I have to say the pasta was good, but how can you screw up making pasta? Basically the food was disgusting.
The resort is very heavily sprayed with chemicals
The majority of the staff is down right rude.
My husband took our grandson to the bathroom and saw three waiters come in use the bathroom and leave without washing their hands. GROSS.
One day when we were in the pool we noticed a dead bird floating in it.
While asking for drinks at the bar one day, we had to pay extra for a particular drink, I said no way, this is an all inclusive and were not paying anymore.
During lunch that same day I asked for the same drink, surprise surprise they didn’t ask us for more money.
We travel all over the Caribbean and have never ever found a place so disgraceful as this place
I don’t always believe everything I read, but next time I will pay closer attention to all the complaints. This place is definitely not a 5 star.