Torrequebrada Hotel

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Me, my husband and 15-year-old daughter stayed at the Hotel Torrequebrada for a week early September this year. Our week was a mixture of relaxing but being frustrated at the quality and service of the hotel. On arrival we discovered that on top of our holiday price we had to pay 70 Euros parking fee for the week.
The reception area is beautiful with a fountain to decorate its central area. There is also an internet area were you can check your email or chat to friends, if you get bored.
There are two outdoor pools and one indoor, but whilst this area is relaxed, with plenty of padded sunbeds and a free towel service, it did not seem to us to be a 5* pool area. This is because it is dated and some of the parasols old and faulty. The surrounding pool walkways are rough surfaced and have rusty marks here and there.
There are four bars advertised on the hotels website. During the day, three of the bars were open, at night, only one, which had a pianist and a vocalist as entertainment. Very nice for mature adults but not suitable for the younger person. The pool bar was open most of the time except when it was raining.
The hotel has a Casino with a bar and grill. Not accessible for under 18's though which is expected.
The hotel has a Fortuna Nightclub, which is open Tuesday to Saturday. This costs an additional 32 euros without a meal and 65 euros with a meal.
We had bed and breakfast board and this was probably one of the best aspects of the hotel. The Pavilion restaurant, which is partly indoors and partly outdoors and overlooks the sea, the breakfast was really nice with plenty to choose from whatever diet the person follows, even gluten free. There are all kinds of fruit juices including freshly squeezed orange, peach, apple as well as Cava or Bucks Fizz. The only minus point I would give the Pavilion restaurant is that there are no designated areas for those who chose to smoke. Hence, parts of the restaurant were quite smoky. We raised this with the manager and he appreciated our comments.
The staff were friendly and always willing to help with anything, including our change of room. Porters take your luggage to and from your room in gold trolleys! We originally were put in a small room barely big enough for three adults. When this was raised with the rep we were moved to a much bigger and comfier room with average air conditioning.
The hotel is located 2 km from the centre of Benalmadena, which for us was ok as we hired a car. You can get a taxi for about 7 euros into the centre. Nearby, just up the hill inland there is a Dutch bar serving snacks and cheaper drinks than the hotel, there is also a small supermarket, a car hire shop and a chemist. About a 5-minute walk on the opposite side of the road there is a well-equipped supermarket (SuperCor) where you can buy everything you need on holiday. Near this supermarket there is a Burger King, a petrol station and bars and restaurants for those who don’t want to go to the centre of Benalmadena.
In Benalmadena the upstairs part of the Puerto Marina is great for dining out at night with a nice atmosphere and lovely choice of restaurants - a meal for three with drinks varied between 60 - 110 euros. If you get offered to go on the Sea Safari, which is a boat trip looking for dolphins etc.. This is well worth it as you will almost definitely see the dolphins jumping round the boat! This made up for the minuses of the holiday.
Overall, the holiday was good but nowhere near excellent. I would need to stay at another hotel to give Benalmadena a better review as the frustrations about the hotel dampened our holiday spirit. If you go to this hotel with the expectations of a 3-4* hotel you could be satisfied.