Riu Cancun Hotel

, Cancun
3.5 star Map this hotel
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parachute Bug found in drink. Cockroach found in room.
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Riu Cancun Hotel Reviews

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10 / 10
Oct 2007, zoe33

I have never been on a long haul holiday before so was a bit apprehensive of the flight being 10 hours etc. It took a while to get over it but it was well worth it. The hotel, resort, entertainment were all brilliant. The hotel was lovely and clean and the food superb. We... more

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7 / 10
Aug 2007, Mrs V Cross

We visited the RIU Cancun for 2 weeks and to see in the New Year on 31 Dec 2006. We were a group of 8 couples in our mid twenties. The hotel is in the heart of Cancun and walking distance from Coco Bongo, the shopping centres, bus routes, bulldog, Daddy-O etc. The beach... more

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7 / 10
Jul 2007, Mr B C Oldfield

This was without doubt a lovely hotel, with good quality food, nice, clean rooms, excellent views and excellent staff. It has a lovely private beach, plenty of sunbeds and in a great location. It was however, shocking to see how the American visitors there treated it. ... more

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8 / 10
Jul 2007, Miss K Vass

I stayed at the Riu Cancun with a group of friends in May 2007. The hotel itself is amazing a huge hotel with great views over the ocean. Our room was lovely and very clean the cleaners came in every day and the drinks in the mini bar were stocked up every day. The pool... more

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10 / 10
May 2007, Miss M B

Fantastic holiday! 100% clean, if anything the staff got on your nerves cleaning! I don’t smoke but I think it must be a hanging offence in Mexico to have more than one cigarette butt in an ashtray! Even late into the night chairs, tables and floors are being washed down.... more

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9 / 10
Aug 2006, Mr P Biggs

What a fantastic hotel, the staff were all very friendly, and only to willing to help in any way they could. The food in all the restaurants was at a very high standard and always lots of variety to choose from. The room was spotlessly clean on arrival, and was kept clean... more

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9 / 10
Jul 2006, Mrs J Thorpe

Wow what a fantastic hotel, I loved it and so did my family. This is a beautiful hotel and extremely clean. The food was excellent and loads to choose from. I had a wicked time at the Riu Cancun and all the staff were really friendly and helpful and would try and join... more

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10 / 10
Jul 2006, Miss Kelly Pothecary

I only have two words for you guys to explain this hotel and resort - ABSOLUTE HEAVEN! Thomson were fab, Riu hotel chain outstanding, hotel staff and locals were fab, food and drink was superb and the accommodation - out of this world! Will definitely be returning - every... more

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10 / 10
Apr 2006, Mr M Johnson

We have just come back from the best holiday ever having spent a week at the Riu Cancun. The whole thing was pretty much perfect from start to finish. The flights there and back were both on time, if not early and although Thomson didn't exactly spoil us on the flights, the... more

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7 / 10
Feb 2006, Miss M A Cuffe

The hotel was fantastic, the staff very friendly and helpful, however we were unlucky enough to experience hurricane Wilma. However the Mexicans couldn’t do enough to help, on the other hand Thomson’s and their reps were totally the opposite. As for Axa insurance you... more

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10 / 10
May 2005, Mr D Ryder

1 reader found this review helpful

Despite the long flight of 10 hours we were rewarded with the best holiday of my lifetime so far. Thomson’s upgrade was a little disappointing not really up to the standard as I have had with other tour operators ,but the resort was a different matter altogether. The... more

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7 / 10
Sep 2004, Mr N Cooper

We have just returned from our holiday at the Riu Cancun and I would agree with the fact that some of the previous statements that the hotel is very clean and the staff do work very hard. However, I was a little disappointed that some of the staff are pre-occupied with... more

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Hotel AmenitiesHotel Description
  • Bar/lounge
  • Beach
  • Fitness Centre
  • Free Parking
  • Kids' Activities
  • Restaurant
  • Suites
  • Swimming Pool
  • Wheelchair Access
Rooms: 569 More Amenities

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