Riu Cancun Hotel

Absolutely brilliant holiday, the hotel was immaculate and the staff could not do enough to help you! I would definitely recommend the snorkelling outside the hotel you see some amazing fish, but watch out for the rocks!
The room was fantastic and all areas were really clean, the staff never seemed to stop cleaning up! The food was fabulous with a great variety so be prepared to put on some weight!
Overall an amazing holiday and I would definitely return to the Riu Cancun (Although the Riu Palace Las Americas next door looked just as nice!).

The hotel, staff and all of the pools are brilliant, however, the unfortunate problem that I had was the amount of American teenagers there on holiday staying at the Hotel Riu Cancun. They were there to enjoy themselves like everyone else, but if you want a quiet relaxing holiday, this is not the place to go. It may have been the time of year or that I am a party pooper, but watching them at the bar every night making fools of themselves by drinking litres of tequila and then throwing glasses off their balconies into the swimming pool and running up and down the corridors, does not seem to be my kind of fun. I must stress that the hotel and staff are top quality as well as the food, but be aware of the American school holidays or as they call it the Spring Break.

: : Viral holiday from Hell
: My mother stayed at the Riu Cancun, whilst she said that the hotel was marvellous the hygiene standards need to be raised. Whilst at the Riu she caught a viral infection, consequently, she was extremely ill and was unable to leave her room. She reported it to the staff in the hotel who were very apologetic, the resort rep at the time was Natalie who was also aware of her symptoms (as she had the bug a few weeks earlier she told my mother).
My mother lost two stone in weight on her dream holiday, was delayed for 26 hours and came back to the UK fighting for her life as she had caught the bug from eating contaminated food whilst staying at the Riu Cancun. She was admitted to hospital immediately upon her return to the UK. Put in isolation for a week, the micro-biologist at the hospital said that it was a very aggressive form of food poisoning which eats away the lining of your stomach and it is called SHIGELLA FLEXNIR my mother is still on medication to this day.
THE BAD NEWS IS that Thomson Holidays (Far Away Shores) and AXA Insurance are not prepared to offer any form of compensation as a result.
My advice is do not book a holiday with Thomson’s and holiday insurance Axa because they are not worth the paper they are written on.

The hotel was absolutely fantastic, the service of the staff was friendly and efficient and the hotel was always immaculate!
The pools were good and always clean and there was plenty of entertainment in these areas throughout the day!
We had our room upgraded to a suite, which had the most fantastic view over the Caribbean Sea.
There were 3 restaurants which all had an enormous amount of variety! The Brazilian restaurant was delicious, if you could get through the five different meats! The spa services were good as was the evening entertainment, especially the Mexican night.
The beach was clean and tidy and the sea was lovely and warm. The scuba diving was fantastic, we used the dive centre at the hotel - Scuba Caribe, and this is a must if you haven’t done it before! You will be amazed.
I can’t wait to get back to Cancun!