Jacaranda Hotel

The Hotel Jacaranda lies at the quieter end of Playa de las Americas known as Costa Adeje. On arrival at the hotel very friendly reception staff greeted us and a porter took our cases up to our room. The hotel is a short stroll to the beach and there are numerous shops and bars within easy reach. The hotel rooms are very spacious and easily accommodated my family of four. I would recommend you request a high floor room if possible as they have a much pleasanter outlook then the lower floor rooms. The hotel is very large and the queues in the buffet style restaurant were sometimes quite long even though the evening meals were in two sittings. The food is good although some dishes did repeat on the menu during our two week stay. The hotel boasts a club, a piano bar and a couple of other bars, one of which holds a happy hour. The entertainment in the club was very poor, most nights it was staged by the hotels own animation team. The club is also waiter service and you had to wait rather a long time for a drink.

The hotel is very comfortable and in a reasonable position for the beach. The rooms are very pleasant, but the pool view was very limited, only the edge of the pool can be seen most of the view is sun beds. The pools are adequate but rather disappointing. The ground floor pools are very enclosed by buildings on all sides and in my opinion rather claustrophobic.
The overall feeling of the hotel is that it is most suitable for Europeans, as English people we felt very isolated. None of the entertainment staff spoke English, and did not try to include us in anything, if they did approach us (which weren’t very often) they’d say English? And walk straight past. One reason we booked this hotel was because we understood the entertainment during the day as well as the evening was superb, sadly (not if you were English) any children wishing to join the children’s mini club would find it very difficult to communicate with anyone. At no time were English people included in the activities, this was a very disappointing holiday.

Hotel looks absolutely stunning from the lobby, all marble and perfectly shining.
The pool areas look fantastic and the waterfall cascading over the all inclusive restaurant looks fab, but, if you want to look at the waterfall/pool in the day whilst sunbathing you will need to get up at at least 7am to ‘reserve’ the sun loungers. On arrival at the hotel you are kindly told not to reserve sun loungers and if you do the hotel reserves the right to remove your towel for someone else, fine, this never actually happened the whole two weeks that I was there and found myself getting up at 7am every morning to literally fight over the loungers!
Then, if you decide not to get up at 7am to reserve a lounger and want a lie in you have no chance because of the noise the cleaners make. They clean the rooms from 8.30am every morning, the noise they make whilst moving the beds and chairs is unbearably loud and even if you put the ‘do not disturb’ sign out they will still come in!
The hotel teams of reps -Spanish and Italian that is, who are all quite capable of speaking English which was fine, but at meal time we were greeted in to the dining area by these reps who would go round to the tables of the Spanish and Italian and see everything was ok -never us.
Also again, the hotel told the men not to wear shorts for the evening meal and to wear trousers, we over heard one of the reps ask a guest who was wearing shorts if they were Italian, to which he replied yes, and then told that it was was ok for him to wear the shorts (because he was Italian!)
This was the 3rd time that I have been to Tenerife as I love the Island and I will carry on going, but I will never go the Jacaranda again and will never recommend it!!