Mercure Resort Hotel
, Sanur
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Mercure Resort Hotel reviews
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Thank you for taking the time to tell us about your experience at the Mercure Resort Sanur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand that the pick up at the airport has been the source of many of your frustrations and we are fully aware about the trouble that transport issues can cause to our guests upon their arrival at the airport. There is a kind of “parallel business” organized around transportation with the local community people who are not working for our property. This is unfortunately something quite common for many properties in Bali and the hotels are involved with the authorities to find a suitable solution. Usually, experienced travelers make direct contact with the hotel if they have some doubts about their pickup upon their arrival. We would have been happy to refund this amount to you if you might have taken the time to talk with one of our management staff during your stay with us. The deluxe room of 42 square meters you were accommodated was refurbished 3 years ago and are very much appreciated by the majority of our guests. The "back" of the resort is favoured by some guests for coming and going for shopping and touring. In a property offering 41 bungalows and where the floors are limited to the ground floor (for deluxe rooms), (rooms on ground and first floor only) the chance to be accommodated on the ground floor is of course quite important. We are sorry to read that, despite the efforts done by our receptionist team, the other room proposed was not appropriate too. Our garden is maintained every day by 20 gardeners and is one of the most appreciated part of the resort. In a tropical country, if some mould appears in certain specific areas of the room, maintenance is done regularly and rooms are repaint sometimes twice a year. Many guests prefer not to be overcome by the stench of bleach and the allergies it can sometime cause. We try to adhere to natural cleaning products for the environment’s sake where possible. Smoking laws in Indonesia are not as strict as other parts of the globe, and certain guests don't have the discipline to respect the non-smoking area which is not convenient to others. The Restaurant serves a selection of Balinese and Western style food with more than 48 dishes to cater for guests from all cultures. As part of an international chain our hygiene procedures are strict and regularly controlled. A bellyache can also result from food eaten up to 2 weeks before, or simply for most people, by a change in routine, diet and general travel. As a leisure hotel, wi-fi is only provided in the lobby and in the restaurant areas for the moment. As mentioned in our website, the hotel also provides 15 deluxe rooms fully equipped with Internet connection and are available upon reservation. The property is not featured as a property selling rooms with a “sea view” nor with balconies providing a day bed. Our staff are regularly trained to a high level of care and attention to detail, and often the naturally friendly nature of Balinese people, means they wish to avoid conflict of any kind. Most people these days prefer to use ATM's or change their money at money changers in town to avoid higher fees, so not a large amount of cash is kept on hand at one time, please excuse us if we were too short with our exchange currency during that day. Guest are always encouraged to check their bills thoroughly before signing them at all hotels, certainly not because the staff "try to fleece you" but because a mistake can always occur. The majority of our guests, including families and couples, enjoy a hassle free, peaceful and relaxing time at the Resort, and complaints are not common. We are sorry you did not enjoy your stay with us, but do hope that you have received much value from your Advantage Plus card as most Members do. We do hope you return again to the Island of the Gods, where so many people enjoy a magnificent holiday at Mercure Sanur.
We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Thank you for taking the time to tell us about your experience at the Mercure Resort Sanur. We strive to provide a superior service experience for every customers, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience and we look forward to welcoming you again in the near future.
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Mercure Resort Hotel also called
- accor hotel sanur
- mercure hotel sanur
- Address: Jalan Mertasari P.O. Box 3476 80034, Bali, Indonesia
Traveller Ratings
Write a review- Bar/lounge
- Beach
- Free High-Speed Internet
- Free Parking
- Kids' Activities
- Restaurant
- Room Service
- Shuttle bus service
- Suites
- Swimming Pool
- Wheelchair Access
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