The Ritz Carlton Hotel

I'll keep it brief, because many people have already raved about the butler service and the attentive staff. All I can do is add that our stay at the Ritz was faultless. And for what you get for the money - it was great value, too.

Myself and my girlfriend stayed here for 2 nights on our way to Penang and it proved an excelent start to a great Malaysian holiday. Right from the start we were treated brilliantly by all the staff, without exception. Due to our short stay we didn't use all of the facilities (swiming pool, fitness centre etc) and we didn't have any need to use our personal Butler, although it was great to have the option! The room was huge, with massive seperate bathroom. There was also an iPod dock for us to play our music, which was a nice touch.... more

I stayed at the Ritz-Carlton, Kuala Lumpur for three nights in July. It's in a good location and you can walk to most stuff. The hotel rooms, while very clean and well apointed, are getting tired. Butler service is a bit too much at times. The pools and spa are impressive. Food was average. It's still a five star hotel but I would look elsewhere for something newer next time.

stayed twice for 3 nights each time in March for our honeymoon. From the start, to the end, it was perfect. Had a Suite and it was too big for 2 people but it was truly luxury. The butler was amazing, the club floor amazing, the free laundry. i can go on and on and on. Perfect hotel, amazing location, lovely service. came back one night and saw a lovely bouquet of roses and cake on the bed with pillows saying happy honeymoon. It was perfect as the pictures show.

We booked our stay at the Ritz-Carlton through an agent in Hong Kong and had high expectations for our stay, July 19th-21st 2006. Before we arrived we called the Ritz-Carlton hotline to get the direct email so we could arrange a pick-up at the airport. The hotel never got back to us and we arrived in KL with nobody there to greet us. We decided to take the train from the airport. Although I and my partner were at the hotel for a short stay, it was one of the worst experiences at a 5 star hotel in memory. So, I feel it necessary to... more

ali I stayed in the ritz with my family( 2 adults + 2 teenager + 2 children ) from july 16 to july 20 , 2006 i had a booking for 2 rooms but they gave us an apartement with three big rooms two living areas and four or five bath rooms and a big fully furnished kitchen for the same price which was a very comfortable deal for me. the service was excellent, the staff were very friendly and went out of there way to help you exept the person guarding the pool who was very rude to my children. the breakfast was fantastic.the... more

Stayed here for 4 nights with my young daughters. the suites were beautifull and the staff could not be more inviting and welcoming. Nothing was any trouble and they were always very friendly and welcoming to my self and my children. would recommend this hotel to families or couples as the facilities are all new and the position is very close to the main shopping hub of KL. loved my stay.

Spent two nights here and were treated royally . Our suite was first class and our butler 'Jayal ' charming as were all the staff, nothing was too much trouble.Highly recommended.We stayed on the 6th and 7th June

Still hands down the best hotel in KL, I was on four night stay here part business, part leisure, along with my wife. At least my 10th stay here and compared to other hotels in KL for price and service the Ritz Carltion comes out tops. Even the cheapest rooms are a very good size (if some of them are a bit of an odd shape) and whole hotel has 24 hr butler service and club lounge access. Service is generally excellent and the lounge, with complimentary, drinks and snacks a great place to go before dinner, or even if you are working and fancy... more

Wow the Ritz was fantastic. The staff, service, and butler were brilliant. The room was large and very comfortable with a massive bathroom and dressing area. The bath even has a menu! The 19th floor lounge with free tea/coffee, nibbles and alcoholic beverages is well worth visiting. What a fantastic place to stay and well located, the ultimate 5 star - if only all hotels were like this! We will definitely be back.