Paradise Island Hotel

this hotel should took of thomas cooks list it is not a 3star hotel ,frist asked for safe never got it till three days later,food was -hit and miss we had peas and carrots for breakfast food rotten kids had to pay for ice cream ,would never go back dump

pool and bar good furniture tired and dirtyrestaurant tosmall food cold spanish with no manners up stairs bar no were to sit only46chairs mainly occupired by spanish outside veranda with metal chairs with wet cushions outside eating area ok exsept for the pidgeons swooping on to the tables this hotel is more like a2 star

hotel was good dont why people moan!staff were friendly and realy good, animation team were brilliant and great with the kids . would love to come back to the hotel again,but should be a wider range of food for every one .loved my stay at paridise island . staff was helpfull and could ring reception anytime we needed staff.had a realy good holiday and hope to come back to paridise island. people get booking for paridise island mainly a family hotel ,dont let the complents put you off!!!!

dont come here. first of all as we arrived at so called paradise island we were greeted by a friendly enough receptionist who directed to our room also they left some food out in the restraunt. the room was dirty behind the beds and smelt horrible.we went to the restraunt and had one look at our food they left for us which was on paper plates and warm salad which must if been left there for hours then went straight to the bar. we got some drinks , the coke was some cheap rubbish and the alchol was also some cheap rubbish served in plastic cups
in the morning we went to breakfast. WHAT A JOKE the restraunt smelt funny and the food was horrible we even had to steralize our own cutlery as they were filthy. the breakfast buffet had flys fleing around the food. as the week went on we had enough of the awful food so we ate out every day and we were paying for all inclusive ! thats how bad the food was. There was even a man trying to check out on the first day.
The entertainment what a joke. the entertainment was complete rubbish one of the days activites was catching tennis balls in a cup this was enertainment was for 2 year olds. the entertainment in the evening was like watching paint dry it was so boring. bingo on the other hand was amazing , NOT -cost 10 euros and got a cocktail stick to prick the numbers cause obvisouly thomos cook cant afford pens. the prize wait for this ... they gave you a stupid hat and t-shirt what a con!!.
This holiday cost nearly 2,000 pounds although we have made a offical complained i hope to get some money back so we can go else where this was suppose to be a enjoyable family hoilday but was spoiled by a very badly run hotel and bad entertainment. do not come to this hotel !!!

We have just arrived back after 5th time at Paradise island. I dont no what people get to moan about (i think some people are not happy unless moaning)the hotel and rooms are cleaned 5 times a week and towels every day if needed, food is good there is plenty of choice for everybody. The staff are great and very helpful the pool is cleaned every day and plenty of sun lounges for all. What more do you want we have booked again for next year.

1 reader found this review helpful

just spent 11 nights at p[aradise island. on the whole our experience was very good. food was alittle iffy somedays,ie choice. somedays, depending on what time you arrived, the resturant was a little crowded and like a cattle market. staff were very friendly and helpful. bar man chaps were fab,although busy when on their own on the bar. accomadation was basic but very fit for purpose.grounds were very well maintained. i think the cats helped!! we would go back again for sure.all inclusive was a great option because of the strenght of the pound against the euro etc.entertainment was fab for both kids and adults alike.

1 reader found this review helpful

We have just arrived back from a 12 night stay at Paradise Island. Apartments were basic but clean. Kids loved it. Staff were lovely, entertainment was good.I found food very good for a 3 star complex. Brilliant value for money. Had I read some reviews before I booked I would have been put off.

25 readers found this review helpful

This is a long one but really want to give you the right impression of the hotel not use this forum as a place to grumble and gripe.
We have just returned from our lovely break at the paradise island hotel!
Firstly bear in mind that if you are going here it is rated as a 3 star hotel not 5 stars as some people on here seem to have expected.
On arrival at the hotel we were greeted by a host of staff and we waited no more than 10 minutes to be issued with our room keys, information leaflets, maps of the hotel grounds and we were on our way to our apartment. The staff we all very friendly and very efficient at what they do. No complaints here!
When we got to our room it was absolutely fine – we had read the reviews on this site about the hotel just before we were going and we were mortified at the thought of what we might be going to or what we were going to have to endure while we were there as some of the reviews on here are shocking! I can assure you they must have stayed I a different hotel as you will see from the review.
Our room (1 bed apart) was very very clean, lovely sized living room, two balconies –one at the from off the living room which was big and one at the back off the bedroom which was smaller and had a space for hanging out towels etc. Please don’t go with the expectation of staying in some grand apartment you will be disappointed but if you are happy with spacious, clean rooms, nicely decorated then you will be as happy as we were. The sofa in the living room doubled as extra sleeping space. There is satellite TV which you have to pay a small charge for or there are a select number of channels available for free (to be honest we didn’t pay for it as we went on holiday for a holiday not to watch TV which we can do at home)
Bathroom was very clean, plenty of towels and had electrical sockets for you to be able to plug shavers/hairdryers in and a massive mirror to get ready in front of. Bedroom was spacious, light and airy and had good double wardrobes again plenty of sockets for phones etc. Kitchen was basic but we never used it as we were all inclusive!
The hotel – stumped for words here ...big, well appointed great sized pools – never too full plenty of room to swim and there were plenty of sun loungers. Although some early risers did claim beds we got really good beds in full sun and didn’t put towels down until at least 10am!! The water is cold in the pool but with the heat it was a welcome treat!
Food- one thing I would say is check out all the eating areas. When we arrived we were told it was Chinese night but in the main food hall we saw no evidence of fried rice!??? It wasn’t until our last few days did we realise that there were other places to eat – opposite the main hall there is another seating area and kitchen - we assumed it was an overspill area but it wasn’t it was were the themed food was being served and the chefs cook it fresh in front of you – delicious! Again at snack/dinner time check out the other places too as food is not only served at the pool bar but also in the main hall. Dinks on tap until 11pm all good stuff and ice cream for the kids (or you) at the pool bar all day!
Entertainment – the staff work so hard! Big pat on the back for them – they are friendly speak every conceivable language (any announcements that are made or shows that are put on are done in English and Spanish and I think Dutch/German? So that everyone can take part – really nice and helped refresh my Spanish too! Lol Entertainment I the evening was not Broadway, more like Butlins/Haven style but very enjoyable (probably because we like haven too lol) Entertainment club was a bit small and hot so be sure to get there in good time to get a seat
There were activities for kids and adults all day ...we didn’t join in at first (things like water bingo...bingo I thought but it’s not what you expect and it was fun!, also aqua dance...we thought what?, dancing in the water? and we turned it down- but nearly half the hotel joined in had a great laugh and we are gutted we hadn’t joined in!)
Services – laundry on site but you do have to pay (its cheap though), computers and book swap area in main reception, TV in main reception with all the channels available, check out service...for late checkouts you can book a shower room and stay by the pool etc all day then get a shower freshen up and get changed before departing - there was no charge for this either, luggage storage free coach to the beach!
Beach – after getting our free shuttle to the beach which to be honest is about 10 /15 min walk so actually not that far, we were amazed at how beautiful it was, clear clear blue water, lovely sand and a fab walk along the front which takes you to quaint little restraints and loads of shops. Behind the main front there is a ‘town centre’ loads of shops and places to eat – definitely worth a visit.
Right are you ready for the negatives?
Cups!...we found that with the wind some of the cups blew into the pool...but thought so what! It couldn’t be helped the staff couldn’t stop the wind but the pool was cleaned each night and spotless otherwise.
Repairs – it looks like the hotel is constantly improving the were a few MINOR works being done like new irrigation being put in for the lovely gardens which surround the hotels grounds – we saw a few cracked tiles, bit of a sticky floor around pool bar (but with kids helping themselves to fizzy drinks what can you expect)
Happy Holiday’s! / Felices Vacaciones!

If something sounds to good to be true, it generaly is ! as the saying goes. Arrived and was told hotel was fully booked, after travelling 4 10 hrs we were knacked and was not prepare to argue with them, were sent to Sun Tropical which i felt was like a prison camp, called hotel manager next day and demanded they find us a room!! sent a cab for us at 2pm the next day. Still wonder if that was the 1st mistake of our holiday and may be we would have enjoyed the Sun Tropical better. My patner loves his food, he lost a stone in a week, I think that says it all!! If your looking for a cheap AI week in the sun, then that is what you will get, dont expect too much!! Take loads of spending money as to eat out on average is around £30 for a basic meal for 2, add drinks you are looking at spending £100 + per day!! Will not be returning to this hotel.

just back from a weeks all inclusive,would'nt go back here even if it was free!! room was ok but fridge not working, took 2 day's to get another 1 , that 1 was filthy ...had to clean it myself , fone did'nt work for the whole week , lights switches hanging off wall , no bulbs in lights , food was terrible ,my 4yr old grandson ate nothin but bread and butter all week , so we ate out most days .every1 on complex was scratching , mozzi's everywhere and no matter what u tried nothing worked , i myself had 2 go doc's when i got home as i took an allergic reaction 2 them ....never again holiday at this hotel was a week of hell