H10 Lanzarote Princess Hotel

3 readers found this review helpful

I have always used review sites but never written a review but after our experience in the H10 Lanzarote Princess I felt the need to let everyone know exactly what the hotel is like
The Room.
2 single beds and a bed settee for our 2 yr daughter (Not what you want for a married couple).
The patio door did not lock. This a security risk and with a 2 yr old in the room it was a safety risk.
The hotel put a bottle of cava in the room on arrival, for my birthday, but it had obviously been there all day because the ice had melted and the bottle was warm.
Both the toilet and the bidet were not fixed to the floor.
The bath handle had its cover hanging off which was sharp and also exposed the screws beneath.
By way of an apology from the hotel for the room problems that we had on arrival they offered us the facility to keep our room on the final day of the holiday and instead of checking out at 12pm we would be able to stay in it until our departure at 5.40pm. On the day of departure we were told to get out of our room at midday.
The Hotel.
On our corridor there were two broken plug sockets with wires hanging out.
The stair rails in the main reception were loose and my mother in law nearly took a fall on the first day.
In the outside restaurant late in the afternoon it was often full of pigeons and other birds.
I have a wheat and gluten allergy and we had been assured that on arrival I would be given a dietary advice sheet and information with regards to who I could see about which foods were suitable for me, this did not happen.
Sun beds.
Not only was there a distinct lack of them but also a large quantity of them were broken and dangerous.
If you werent up by 7.30am then you didnt get a bed.
Gym.
Looked like it hadnt been used for years
Tennis Court.
Looked like a bombed runway from Iraq. I dont think Tim Henman will be training there.
The issues that we have are all with the hotel but its the tour operator (in this case Thomsons) that are supposed to make sure that the hotels are up to standard and that the clients are treated correctly but I am afraid in this case and more specifically with this hotel they failed. This hotel is tired and badly in need of refurbishment but it seems that they are trying to refurbish while keeping the hotel open and this is just not possible. As well as service issues there are also health and safety issues which you cannot ignore if it means that your customers are being put at risk. This was not the holiday that we booked and paid for and we feel like we have wasted over £3000, we would have never booked this hotel if we had known what it was going to be like.

2 readers found this review helpful

We have just returned for a week there... it was our first holiday with out 16 month old daughter and we were a bit apprehensive but all worries and concerns were put to bed straight away. The place is immaculate, the rooms and the public areas. We had one of the refurbished rooms which was great, we had a pool view and were quite a bit away form the main reception. The bathroom was spotless - we had taken the anti bac wipes as you do - and came back with them.
Meal times were great, there is plenty of choice for everyone - soups, salads, carvery, sweets, cooked breakfasts - we really could fault it, the staff were friendly and always helpful, and we always managed to get a high chair, and when it was busy we were shown to a table.
The evening enetertainment was great for the kids - they had the same songs every night but it was great to see the kids by the end of the week singing away to the songs, our daughter loved it, and loved Daisy.
The pool was freezing but always clean, and there was always beds. the towel and mattress service was a great help meaning we could keep changing our towels.
Would definately go back

1 reader found this review helpful

we used to love this hotel, now it is TERRIBLE, is it new management ?
The restaurant is a disgrace, food cold, cutlery dirty, plates even had food already on them from night before.
The hotel is also grossly understaffed.we spoke to numerous people who had been before but all said the same the hotel has really gone down hill over the last few years. such a shame

1 reader found this review helpful

Unfortunately we stayed at the Princess for one week last summer, having stayed on three previous occasions without any problems, we were looking forward to a great holiday.
After returning from breakfast, middle of the week, I found the maid still cleaning our room, and frankly I wish I hadnt!
I watched her put the cleaning brush down the toilet to clean the pan, then clean the sink and bath with the same brush! I was horrified. Obviously, that brush had also been down everyone elses toilets as well. I will never be able to stay in another hotel again, next time its a villa for us. Health hazard or what. Absolutely disgusting.

19 readers found this review helpful

Just got back from a 2 week stay at the Lanzarote Princess and we had a fantastic time. We are a young couple and we stayed half board which we have not done before. Breakfast was great only downfall is they do not have proper sausages they are the Frankfurt ones, they do cheese and ham fresh toasties and they make you omelettes of your choice right in front of you. You also have the option of juices free of charge and champagne! when I read the reviews I was worried with regards to the wind that everyone would go on about but it is an absolute god send and you are so great full of it, it was reaching 40 degrees so the wind let you sit in it for longer. The food at night was nice but after a week it tends to repeat itself as it does everywhere so we ate out most nights on the 2nd week. Good places to eat out are- Jasmine Chinese restaurant this was amazing and really cheap and the waiter was lovely. Lanis Steakhouse which was down the harbour to the left of the resort, food here was great and you get pints of coke where as most places they are the small bottles. The restaurant is not strict on what you wear in there as stated in other reviews, my partner wore shorts most nights and a vest. Playa Blanca is a lovely resort however it is fairly quiet so we have said if we go again we would stay in Puerto Del Carmen which is a bit more lively and full of shops with a big shopping centre, you can get the bus here for 4.80 euro each return but the last bus is at 10pm, taxis are 60 euro return so you are quite far away.
Pool area was lovely, pool can get dirty but it’s mainly just the leaves or flowers from the trees around the pool. We stayed in one of the new refurbished rooms and they were so modern with a 20 inch plasma tv that you can watch free of charge. I would try to get one of the end rooms as they seem to have massive balconies with your own sun loungers rather than just a table and chairs.
would recommend this hotel to anyone from families with young children as they do so much to keep them occupied, to the elderly, or young couples if you are not overly interested the nightclub scene.

10 readers found this review helpful

Just had a week at Lanz Princess H10.First time in years we went half board normally go self cater,anyway here we go.Soon as we arrived the smiles with hand out started,so took while to acclimatise to this.Rooms were spacious and very clean,as some other reviews pointed out still seems refurbishment is ongoing,our beds and room were better than the childrens but not a problem.On subject of rooms beds made tidied almost every day towels changed when you left in bath,maids very friendly always said Hello.
The restaurant is spacious which enforces a no shorts or vests rule for men at evening meal(shorts below the knees are acceptable) Staff not very happy friendly (unless you speak Spanish ).If you time it wrong its like feeding time at the zoo,most of the food is good always something you can survive on if you are fussy eaters as we are, we did fine you can go back and get as much as want ,pancakes are fabulous.
Always seemed to be sunbeds available even though people got up early and put towels on sunbeds before going in for breakfast,well organised activities for kids during the day.
Evening entetainment by staff was shocking ,mimeing to cd,s was poor but lots of bars within 5 minutes walk to get live entertainment,fabulous views across the road towards Fuetaventura
All in all not bad realy We would go back and would recommend to anyone who wants a queit base /resort.

9 readers found this review helpful

Returned yesterday from a really nice week at the Lanzarote Princess, Playa Blanca.
If you were being picky, the hotel could probably do with a bit of an update in a couple of areas but generally speaking it is very spacious and clean with efficient staff and an excellant position within the resort.
We were really chuffed with our room which had a pool view, balcony, sitting area and ensuite - with a bath! Extremely spacious, nicely furnished and excellant daily maid service. I think that we probably got lucky and landed a family room but either way, it was probably one of the best hotel rooms we have stayed in for quite some time.
A couple of areas where the Lanzarote Princess could defo improve is with the evening entertainment and the evening meals. We were half board at the hotel and although breakfast was nice, dinner was a bit of a strange mix most nights. Possibly down to the sheer number of people and trying to cater for varying tastes.... did note some vegetarians tucking into a plate of mash potato with chips one evening due to the lack of variety though!
The evening entertainment is just dire unfortunately. They started fairly well with an Abba tribute band but it went badly down hill with Grease Night. Anyone who was there would smile knowingly at this bit! Needless to say the room emptied fairly quickly and the entertainers in question kept their heads down the following day! Hey Ho!
Good job that Playa Blanca is such a lovely resort with enough to keep you busy all day and into the evenings! Its probably not for the young, funky brigade but it is ideal for couples and families. Extremely pretty resort split into two areas, namely the Old Town and Marina Rubicon. Lanzarote Princess is over the road from the middle of the costal walkway that connects the two areas, probably a 2 mile walk from one end to the other but well worth it. The walkway is also lined with small shops for mooching purposes!! Playa Blanca beach is literally over the road and down a slight hill - less than 5 minutes walk.
If you get chance to hire a car, its definately worth travelling around the island. There are two sets of caves on the north east of the island. Jameos Del Agua is the one that is advertised the most but less than a kilometer up the road, is another set of caves which are just fantastic. Worth a visit more so than Jameos but there is a fair amount of walking and steps involved. We are defo not the fittest but we got round ok and enjoyed it!
Also worth mentioning is the National Park, Papagayo Beach and the markets at Marina Rubicon and Teguise. Teguise is well worth a visit whether the market is on or not - lovely village.
The island is really easy to navigate around but wouldn't think that you would need any more than 4 days to discover the whole island!
On a whole, had a good holiday, nice hotel and fond memories!

6 readers found this review helpful

We arrived in the afternoon at this hotel and thought wow! The reception area looked great and very posh. We got our room straight away with no problems thank to the very helpful staff. This was one of the best hotel rooms I have been in, very clean, nice decor and a great view of the hotel pool and gorgeous grounds. the hotel looked very nice over all, and some of the rooms were being maintained but this did not cause any problems at all. The resort is superb a very nice large beach very close by and a great promanade to walk on. There is also a smaller beach which is the best for sand castle building. The food in this hotel is gorgeous no problems at all. Large selection, very hygienic, and well presented. For breakfast you could have the usual cereals, english breakfasts, fresh omlettes made in front of you, fresh fruit, eggs, cold meats, continental breakfasts, all sorts of pastries which are made on site fresh that day, even had pancakes with maple syrup. Evening dinner got even better, large selection again with themed nights. The deserts were just to die for. The piano bar is very pleasant with nice music, and my daughter loved the mini disco. It was nice to walk along the promanade at night to work off the big meal then have a pint or two, did notice things like beer was a little pricey, afew pence more than at home, but who cares, we were on holiday. In all Fantastic location, Fab hotel all round from staff to food, good weather, the wind is a little annoying but Lanzarote is a windy island. I would go back no problems. The best thing was the availability of sun beds, lots of and all in good locations... we had a great time.

6 readers found this review helpful

This is our first review, but thought we should write somethng as we used the website to help choose our holiday, but some peoples ratings we believe are unfounded.
We have just returned from a weeks holiday at the Lanzarote Princess our review covers the resort, hotel accomodation, service from staff and quality of food.
Resort - Playa Blanca
The resort caters for both families and couples and has a wide range of bars, resturants etc. In particular if you enjoy walking around during the day the prominade is great and goes on for miles. This resort can be either lively or peaceful depending upon what you are looking for. Overall we rate the resort as excellant.
Hotel Accomodation.
The hotel is starting to show it's age in comparison to others such as the adjacent 'Yaiser' hotel. However the hotel is well maintained, clean and the rooms are considerably spacious and well decorated. The swimming pool is split into two with one half heated and the other isn't. Our children loved the pool. Bar's were located in easy reach of sun beads as were the toilets (and those who have young kids will understand how essential this is).
Service from Staff
The staff were fantastic, extremely helpful and pleasent. The last few holidays we have been on have been 'all inclusive' and we definately think the service suffers because of this. Half board may cost slightly more, but you pay for what you get and it's worth it.
And finally Food
The food was absolutely fantastic, they cater for everything and in particular we noticed the food hygiene standards were impecible. You can choose from a range of sea foods such as king prawns (not the tiny things you get back in england), muscles, salmon etc. In terms of meats you have a choice of freshly cooked chicken breasts, fillet steaks, veal etc. Also they have plenty of salads to choose from if your after something light. Breakfasts were great with freshly made pancakes while you wait (the kids loved these) and full english fried breakfasts. I can't strees how good the food is at this hotel (we would actually rate this as 5star).
We would definately come back to this hotel as it was fantastic and one of the better hotels in the resort.

1 reader found this review helpful

Me and my partner stayed here for a week. On arrival, we had to wait an hour and a half on our room, the rooms hair dryer was broken, VERY dated decor and grubby. It rained on our last day and the patio flooded and did not drain away. Breakfast was good and i liked how the chef prepared an omlette for you if wanted. I did not like the evening meal as it tasted as if everything was out of a can and the fries were always cold and we went down pretty early every night so i dread to think what the left overs would have been like. My partner found a cockroach in our wardrobe and i found one in the public toilets down by the foyer. I felt the hotel treated me and my partner differently because we were younger, despite being well-dressed, well-mannered and well-spoken. This hotel would been fine for half the price but i was VERY dissapointed with it for the amount of money we paid. I would not stay here again and will be returning to playa blanca to stay in princess yaiza.