Guayarmina Princess Hotel

well when we got to hotel the look of it was great, the check in went fast, had to pay for the safe, which was okay, but to rent the frige was wrong for a 4 ****.we use our own iron, food was great, also we were placed in a sea view which was great, we did not pay extra. well done to the staff. we both had a great hoilday,

Having never written a holiday review before I thought i'd put down the few basis points which I feel are important to people who have booked and are about to go to the hotel. I read reviews before we departed and were a bit apprehensive as to what to expect. The majority of criticisms are spot on but it wasn't quite as bad as we were expecting.
Having stayed at both very basic and high end hotels myself and my party
(two adults and two young children) were disapointed with the standard of this hotel. I find that describing it as a thomson platinum with a 4* rating is misleading and unfair especially when we paid near on £2000 for a week half board! The hotel does appear grand on arrival but is in need of a major refurbishment throughout!
I'll start with the positive............
* A big plus is the food. All was fresh and delicious both at breakfast and meal times! A pity this standard isn't kept throughout the hotel!
* The area around the pool is completely lethal - it is a serious health and safety hazzard with both adults and children. We must have seen 10 people fall over banging heads on tiles in the first half hour of our arrival! Non slip shoes are essential however these don't always prevent the slips!
* An iron is not available for hire?! Which in a "4*" hotel i find ridiculous and you are not allowed to use your own iron as this is a health and safety hazzard! The laundry service i'm guessing at a costly price however is available!
* The rooms below pool level are dark the bathrooms even darker and are very very basic. The bathroom although cleaned daily got very wet and was bit damp and mouldy.
* Lifts appeared to cause chaos and floor levels confused many people. Waiting for a lift on departure day was a nightmare. The bell boy took 45 minutes after my initial request to collect our luggage from the room and i had to continuously make trips back and forth from reception to remind them. It would have been much quicker doing it myself but as it was myself and my sister with the children it would have been quite a struggle.
On hindsight we perhaps would have asked to change our hotel before our departure. I wouldn't stay in this hotel again and would not recommend it to others. If your going ask for your room to be upgraded to above floor level. Many people around the pool area seemed to have done this before or when checking in.

Just got back and had a fabulous time at this hotel. All areas are kept lovely and clean. The pool area was lovely with plenty of sunbeds for everyone, OK so not always in prime positions as there are still those that get up at the crack of dawn to reserve their beds with towels and then not use them all day, but you get that everywhere. The maids clean the rooms daily and do a thorough job, we know this as we had half the beach on our floor and in the bath everyday and there was no sign of it when we got back. I even got suncream on the mirror and that was polished off before we got back to the room.
Breakfast can be a hectic time and can get quite noisy but always a clean table available and always replacing any food with fresh. Evening meals a little more relaxed and a good variety of food to choose from. Even my fussy husband and son found something they really enjoyed every night. None of us got any "tummy upsets" which is very unusual for us when we go away. All the staff are very friendly and as helpful as they can be as some of the "less senior" staff don't have great English but hey I can't speak a word of Spanish so am not complaining about that. The only staff that weren't helpful were the Thomson reps who were only interested in selling you over priced excursions. If you want to know anything about the resort then ask the receptionists who are extremely helpful.
All in all a fabulous, relaxing holiday, Would defo go back.

can i just say i really do not know how people can say do not go to this hotel. its the nicest hotel i've ever stayed in.
the food was beautiful ( they had a different variety everyday)
the rooms were acceptable with a bathroom,living area and bedroom (which had a tv where you could watch english channels.
the view of our room was amazing, you could see the whole of the beach an sea.
all the staff were very friendly and its was amazingly clean everywhere you looked!!.
the pool was nice an warm so it wasnt too cold for when you jumped in!
we went to the bahia princess just to see what it looked like an if you ask me i think the guaraymina hotel is much nicer an more friendly than the bahia.
the only fault i did have was that the tour operator we went with (thomson) try and flog you all these trips which are incredibly expensive so i would advise the people who want to go on the trips to go hunt round for them instead of booking them through thomson.
overall i would say this hotel should be 5*+ its just incredible no joke, and people who are giving this hotel 1/10 are just people who dont know perfection when they see it, this hotel was worth every penny :)

1 reader found this review helpful

After reading some of the other views before we departed, I actually didn't want to go!! We only booked two days before we flew out and having stayed at the Bahia in 2004 we often went into the Guayamina and it always seemed lovely. Due to it's beach front location we thought we would give it a try.
Now, I am very well travelled and a self confessed snob :) Yes you could have picked holes in the place if you looked hard enough but on the whole it was lovely. I'm a Health and Safety Manger and my husband a Facilities Manager, so I would say we have high expectations but also realistic ones!
I feel it is a shame that when an individual has one or two problems they magnify them beyond belief and put the rest of us off!! A true/fair representation is what we are after!
Our room, which I shared with my husband and 16 year old daughter was pleasant enough, not as nice as the Bahia rooms, or the Costa Adeje Grand. The beds were on the rather hard side! Clean though, which for me is the main priority.
Choices in the resturant were fab, again I'm fussy, hygiene being key! Occassion queue for the toaster in the morning, but BIG deal! Try something different.
Pools are lovely and were heated, no real rush for a sunbeds as ther are plenty, shame they don't adopt the 'SUNBED POLICE' approach like the Costa Adeje Grand as this does stop the early birds that then don't reappear till after lunch! The beds nearest the sea did seem to be taken first thing (and quite often no one came out till much later).
Location for us is fab, we love Fanabe and Del Duque beaches.
Just a tip for the Mum's and Dad's that I always add, the sea is very powerful and waves a cyclical and very decieving, becareful!

Having just read the comments re this hotel I think we must be all singing from different song sheets as we had nothing but praise for the staff. The selection of food was superb & you would be hard pressed to find better shows. All areas were kept spotlessly clean & nothing was to much trouble.
We walked to Los Christianos enjoying coffee on the way & watching some magnificent surf boarders.

Our rooms were shabby, and over looked a concret wall with a mesh tennis court on top. The dinning room was like an Ant-hill with people milling around. 2 toasters seviced hundreds of guests. The only saving grace was the weather and the hundreds of sunbeds. No tea or coffee making in rooms. 4euros were charged for luke warm tea from room sevice. The Hotel was clean.

just returned from the guaramaria hotel a very strange layout alltogether we spent 30 minutes at least finding our room the room was very dissapointing call it a 4 star i would struggle to call it 3 star sand the bedsingle beds devided by a stone wall small grotty room in need of refurbishing i wonderd how on earth i could stay here for the week the beds were so uncomfortable we all s ufferd bad backs the hotel it self was full of very unfreindly people everyone looked miserable we paid a lot of money to stay here and we will not be going back we are also dissapointed with thompsons as i really dont see how they can call it a platinum hotel we will not be booking another holiday with thompsons

just returned from the guaramaria hotel a very strange layout alltogether we spent 30 minutes at least finding our room the room was very dissapointing call it a 4 star i would struggle to call it 3 star sand the bedsingle beds devided by a stone wall small grotty room in need of refurbishing i wonderd how on earth i could stay here for the week the beds were so uncomfortable we all s ufferd bad backs the hotel it self was full of very unfreindly people everyone looked miserable we paid a lot of money to stay here and we will not be going back we are also dissapointed with thompsons as i really dont see how they can call it a platinum hotel we will not be booking another holiday with thompsons

This is the first review we have written in 10 years of holidaying 4 times a year and are only doing it to warn others not to waste hard earned money on staying in this dump.We are easy going and can usually see the funny side to a bit of a dodgy break,this place though is past a joke and we couldnt wait to get out of it. Why do Thomson still insist this is a Platinum 4 star ? dont they read the reviews ?.The food was apalling,the room a decent 2 star,the staff ignorant and miserable.The pool area is a death trap,Thomson reps that are inlove with themselves,cocky and oh so smug !.
This holiday was the biggest waste of money,we have stayed in 2 star places that have had better facilities.PLEASE PLEASE vote with your money, do not go to this place,yes it looks lovely and you may be offered a good deal(we payed full price for 2 weeks)but i lost several days of my hol with a tummy bug and we ate out after this.We would not reccomend this holiday to anyone and dont book a private taxi transfer with thomson as you get a works van with all the other mugs who have paid for a "taxi".