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We got married in Jamaica at the Sandals Negril on August 13, 2008.
For those who read the short reviews, the gist of mine is THEY LOST MY WEDDING DRESS!!!!!!
The following are all the things that went wrong on a vacation that we paid for and had family stay at Beaches Negril for our wedding. Including family, flights, hotel, spa and extras, we spent about $30,000. Now, the company has offered to pay a new vacation credit of about $12,000. We have booked the trip but believe that it does not compensate for the sadness I feel every time I look at my wedding pictures.
The following are all the things that went wrong and believe should be considered when regarding the whole situation.
1) Before leaving, the ladies at Sandals wedding department in Miami, waited until the last day before the deadline to let me know there were documents missing. They said that our answering machine was in french (Our answering machine says our names), therefore they did not want to leave a message. But when we re-booked the trip that Sandals offered us as a credit, there was a french woman who returned our call. NO EXCUSES WHEN YOU HAVE THE STAFF. Thank God I called to make sure everything was ok, or we would have been penalized for their incompetence.
2) We booked before leaving, (which is recommended) a supper on the beach, and paid for 8 X 10 photos for the wedding. The supper was booked for our last night (August 15, 2008). The last day of our stay, I mentioned the supper to the butler and they had no reservations made. THEY FORGOT! Clyde (one of our butlers) rebooked it for us. As for the pictures, they cancelled the prepaid pictures and gave us 5 X 7s instead. We had to complain and they gave us our pictures, but the point is, Sandals advertises "no hassles" and all there was were hassles and stress, even after pre-paying items ahead of time.
3) At the meeting with my wedding coordinator I had pre ordered flowers for my hair. The salon never got them. My butler went out and found some replacement flowers, after I panicked that the flowers were never received. She got me flowers but they were not the flowers I had ordered, and they did not match my bouquet.
4) They played music at our wedding after we specifically asked for no music.
5) EVERYONE ACCEPTED TIPS. We even found that if we did not tip the service was extremely slow and uncourteous. The only ones who did NOT accept our tip was strangely enough, our cleaning lady and our butlers.
6) Some days there was lunch offered with service at certain restaurants. They would announce the restaurant on the daily pamphlet but would always open late. We found this to be totally unprofessional and a far cry from five star dining.
7) When we found out our niece was to join us for our wedding supper we asked to change the place over to the Beaches so she may join (she's 12). We were coldly told, (the day before the wedding) "No we can't do that! You'll have to cancel everything and re-book everything over at the Beaches". There was no help or recommendations offered, after paying extra for the lobster dinner on the beach with four bottles of wine. (It's not like we took the free meal). Finally at this point we were truly fed up, we had complained to the concierge, whom was condescending, but managed to accommodate us after complaining. But by then she knew my dress was missing and this is the only reason why we believe she helped us in the first place.
8) The transfers between the Sandals and the Beaches was difficult. The stores would not use the cards attached to our bracelets at the Beaches Resort. It was too complicated for them. We had to bring cash to pay for sunscreen or any other thing from the gift shop. (We went to visit our family who stayed there for 1 week.) The add says it is seamless to benefit from all the Sandals and Beaches in Jamaica. We found that to be false.
9) I had sent out my dress to get pressed on the Thursday before the wedding and they told me the day before our wedding (Tuesday) that my dress had "disappeared". I had to travel two hours away, to Montego Bay in thrift wedding shops to replace my wedding dress. I finally settled on a $70.00 dress which I could not wear my wedding lingerie under. Therefore, a $5,500.00 wedding dress, $1,000.00 worth of lingerie along with my $500.00 wedding shoes that were never worn or seen by my husband. Along with that I lost an afternoon with my family, because I needed to shop for a dress at last minute.
10) We did get married on August 13, 2008. We had sent all the legal documents to the office in Miami. We did receive the licence. BUT THEY MANAGED TO SCREW THAT UP TOO. They put my age as 31 years when it should indicate 32 years old.
11) To top it all off, they gave us the wrong size " just married" shirts the day after the wedding. We complained and they said they would send us the proper sizes to our home by mail. We received them last week and THEY ARE STILL NOT THE RIGHT SIZES!!
We are appalled by the incompetence we encountered. There was a credit given which we took in fear that there would be no other settlement offered. The credit was given and our booking is done but we believe it is not enough. After RUINING our wedding day and our 2 week stay after paying so much and receiving so little we were given a credit for our hotel stay of $12,000. No flight or the price of my dress.
We booked with Sandals, a trusted company with high standards and specialists in destination weddings. We only wanted a beautiful day, that we would remember for the rest of our lives. Please understand, this did not happen. Instead we will remember hassles, headaches and heartbreak.
REST ASSURED I WILL POST THIS EVERYWHERE.
AT THE PRICE WE PAYED WE FOUND WE COULD HAVE GOTTEN MARRIED AT THE RITZ IN MONTEGO BAY. HAD WE KNOWN...
DO NOT GET MARRIED WITH SANDALS. THEY RUINED MY WEDDING, THEY WILL RUIN YOURS!!!!!!
WE WOULD NOT RECOMMEND THIS HOTEL OR ANY SANDALS FOR THAT MATTER!!!!
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