Club Al Moggar Garden Beach

We have just returned from a 2 week break at this hotel with our two young children 5 and 3. On a positive note, the pool areas were lovely and you could walk straight onto the beach and onto the promenade into Agadir. However everything else at this hotel was awful. Our room was in a dreadful state. There was no lock on the balcony door so anyone could open the door from the outside and we were only on the first floor so it would be very easy to break in. The air-con didn't work, the flush on the toilet didn't work 50% of the time, the sheets on the beds were full of holes, the towels were changed every day but the so-called clean ones came back full of stains, the bottom two inches of the bathroom door was rotten and bits of wood kept falling off it. In the bathroom alone, the toilet roll holder was broken, the shaver socket was hanging off the wall, and the pedestal under the sink was so badly smashed up I'm surprised it was holding the sink up. There was also a plug in the shower tray which the cleaner kept putting back in, and we couldn't understand why at first until we realised it was to keep the cokroaches out,(we killed one in the bathroom) and to keep the foul smell of the drains out.
The food was terrible and we only had breakfast there. We did eat at the restaurant once and they tried to give us a bottle of tap water and were going to charge us for mineral water. They gave us a dirty bottle, dented, dripping with brown liquid on the outside, and he was screwing the lid on when he came to the table. Needless to say we refused to pay for it. We all became ill when we got home.
Eating out, I would recommend Le Nil Bleu and Le Flore, both on the sea front as the food and service were fantastic, and there is a good place to book cheap day trips if you walk inland after you pass Mcdonalds and then turn right at the t-junction keep walking for a bit and then on the left you will find it.
The weather is also a problem in the summer. The locals said it is better to go in the winter as the summer months are very foggy. In two weeks we only had one day where it was sunny all day, the rest of the time it was foggy until at least lunchtime or if you were unlucky about 2 o clock. We did have a lovely holiday despite the hotel but I thought I would let other people know what to expect if they stay here!

The service at this hotel is appauling! From the second we stepped into this hotel we were treated badly. It took them almost half an hour to check us in and then they gave us the room key and told us to wait for someone to show us the way to the room. After waiting another 15 mins we decided to just ask for the general direction in which the room was and decided to find it ourselves. When we finally found the room and went inside it turned out to be someone elses room (Luckily the residents weren't home). We then went back and they gave us a second room to try. This time it was empty, however it was not a room with a sea view as was written in the booking. There was a bit of a discussion about it but basically they told us that there was nothing to do about it and it was just too bad for us and we would still pay full price. We decided to just let it go because we would only be there for 2 days after all. Then the flush and the shower were not working. We asked for it to be fixed and by around 15:00 on the next day they came to fix it. By that time I had already opened up the flush and fixed it myself out of sheer desperation. Even with the shower working, showering was a pain as there was no warm water. Then the most disturbing thing about the hotel was that they would come in to clean the room without any warning. It got so absurd that when I eventually went for a shower, I made my girlfriend sit as a guard making sure they wouldn't just burst into the room and then onwards into the bathroom (There was no lock on either door). It turned out to be a good idea as she did indeed manage to stop a cleaning lady in the nick of time from walking into the bathroom.
Really everything about the service at this hotel was terrible. They made it perfectly clear that you were a pain from the second you got through the front door. On top of that, the cleanliness was nothing great. We had been staying at hostels up to this time so it is not like we were comparing it to some luxury hotel. I hope no one ever has to stay at this hotel.

Just got back from 4 day break at this hotel all the negative reviews I had read were unfounded We had a great time the staff were very friendly and attentive. We were on a B&B basis and the food was typical continental breakfast fair but fresh every day. WE ate at the poolside bar twice and the food was excellent. Great location. We would not hesitate to go back to this hotel.

3 readers found this review helpful

When we arrived there was mass confusion all other hotels i have been to did 24 currency exchange - not this! one we got to the Club Al Moggar at about 7.15pm checked in a told the hotel staff that we needed to change our money, to which we were told to come back after 10am the next morning! I then tried to explain that we needed the currency to get some water and something to eat and got the same reply - tomorrow morning, thankfully another member of staff had overheard and said we could eat in the resturant and get some water and that they would charge it to our room! at last!- The dining room was full of flies the food looked gruesome but we were hungry so we ate - the dining room staff were very helpful - but i was glad i read the reviews and opted for b & b.
The room was spacious and clean with plenty of storage space, so was the bathroom and the balcony.
We did the agadir tour, the camel ride and the 2 day Marrakech tour all of which were very good and we all enjoyed it - however, upon returning to the Al Moggar, we found that our safe had been opened and our balcony door open the safe, which contained passports, tickets money and found that we were £50.00 lighter. we reported this to the reception staff who tried to avoid us so we contacted our rep who was very helpful,we were told that we would have to fill in a claim form but if we did that it would cost us £50 excess so not only had £60.00 gone missing it would cost us £50 to get a £10 back - we later heard that this was frequently done by hotel staff as they knew what the excess was so people didn't bother to claim. Our rep Kamal suggested to the Manager that as the maid had left the balcony door open that they should reimburse us the £60.00 but this didn't happen. We were angry as we had did all the right things by getting a "Safe" and double checked it before we left for Marrakech it left a bad taste on the last couple of days of our holiday! thankfully all other documentation was still in the safe - so holiday makers beware!.
Agadir beach was extremely disappointing it was full of rubbish, plastic bags, bottles, excrement it was quite disgusting, the sea water looked murky and dirty. This was a shame as it could of been so lovely if it was cleaned up, also the green spaces surrounding the hotel was full of rubbish too!
Such a shame as the hotel is in a great location.
Appart from the safe incident enjoyed our stay but would not come back to Marrakech.

1 reader found this review helpful

We have just arrived back home from this hotel. All-Inclusive is definitely not All Inclusive!You had to pay for the food at the pool bar and the bar was only open between 10am and 5pm if you were not paying for the drinks (even though you paid for all your food and drink in your holiday price) You only got a poolside bedchair if you paid the the pool staff the night before, so you had no chance of a chair all day if you didnt pay for it! They had no cereals or boiled eggs at breakfast, and the food was really awful. We lived on bread. We ended up spending an extra £500 eating and drinking out of the complex, their drink was like lighter fuel. The beer was served in a wine glass unless you paid for it. The evening bar was a small one in the corner of a huge hall with no atmosphere and the paying holiday makers were served before the all inclusive ones, they knew you were all inclusive by the red armband you have to wear. We felt like we had to beg and ask for everything and we were treated like 2nd class citizens. Agadir itself is very very expensive, it is actually dearer than London where we live, we were shocked.

1 reader found this review helpful

Have just returned from a holiday at the Al Moggar. I have to be perfectly honest and say that the room we were allocated was very good indeed in every respect, i.e, very spacious with sea vews and a large balcony. We had an excellent maid service, and as such we enjoyed very high standard of cleanliness both in terms of the room it's self as well as with towels and linen.
The location of the hotel complex could not be bettered as far as I am concerned for beach and shopping access, as well as restaurants which as it turns out, (pertaining to the latter), was a key requirement.
The waiting staff, at both the principal and pool bars were very good indeed. They were most pleasant, and nothing was too much trouble throughout our stay, (2 weeks).
If I were rating on these aspects alone, I would probably give the hotel as much as nine out of ten. However, the food served in the restaurant, (buffet style), was of a very very poor quality, and was poorly managed in terms of food safety. Whilst one has to accept that it is very unlikely that you are going to have access to food of the same quality as we get at home, you do at least expect to see basic standards of food hygine being implemented. Not here I'm afraid!. Prepared food was left completely uncovered for hours on end, (at tepid temperatures including both veg and meats), and as such was a haven for flies and other airborne insects. The first morning we went to the restaurant for breakfast, we thought that the bakery supplying the bread had been very generous with the "poppy seed" dressing, until you approached and all the "poppy seeds" flew off!!. We witnessed new / "fresh" food being brought from the kitchen, simply to be placed / poured on top of food which had been there for ages. This of course is bordering on being dangerous!.
After a couple of days, I began to suffer very bad stomach cramps and nausia, and as a result we stopped eating cooked food in the restaurant, (the flies didn't seem to land on the salad!). We spoke with numerous guests who had in fact suffered what can only be described as "full blown" food poisoning, some of whom had been ill for nearly the entire holiday. There are indeed plenty of good restaurants nearby, and following our decision to take dinner outwith the hotel, my stomach upset disappeared more or less instantly!.
I hope that the management at the Al Moggar act upon such reviews as this, as if they can improve on food safety, (and perhaps food choice / quality), they will have an excellent facility for the holiday maker.

1 reader found this review helpful

We found this hotel very clean and accommodating, just what we wanted. We were very pleased when we got there. I am glad that I used these sites as we never booked half board due to comments about the same food everyday, which I have to agree with. Staff friendly and helpfull. There is no problem getting sunbeds but a slight shortage of umberella's (there is 2 pools one quieter then the other). The resturants are cheap on the sea front and there is a new marina been built (the shops were just being stocked so we didn't see them to the fullest). One thing to watch out for is the over charging of the taxi's.

2 readers found this review helpful

we went to morocco not knowing what to expect as we normally go to greece. what a fabulous place. we thought that we could only have a drink in the hotel and not be able to walk around the resort as freely as you would in other country's, but how wrong were we. the hotel was better than we expected the staff are so friendly whether its the entertainment or a waiter eveyone is brill. the rooms were basic but very clean. the location of the hotel couldnt get better as it was right by the beach and shops. we went half board the food was good plenty of, but some of the food we were unsure what it was. the only critisism we had was the food should of been labled. there was plenty of activities going on throughout the day so you would never get bored. i would recommend this place to anyone as its been a wounderful place to visit.

1 reader found this review helpful

For the past six years we have had our holidays in Gran Canaria (Puerto Rico).
We decided to have a change, we booked the Al Moggar in February 2007 on a half board basis, we were all not sure what to expect with it being a completely different culture.
All I can say is that we all really enjoyed it, especially my 16 year old daughter who never wanted to leave the complex due to all the activities that were going on from early morning till late at night.

The hotel caters for all age groups from toddler to adults, the entertainment staff work very hard to make sure everyone has a great time.
The rooms are very clean with free air-conditioning, free television with movie channel, the maids did an excellent job everyday & if you did not want to be disturbed in the early morning you reversed the sign on the outside of the door & they left you alone, but be aware if you went out late morning they still managed to return to clean your room & make the beds.
The restaurant was lovely & clean, very nice waiters of which some even visit you on the beach for a friendly chat & even try to get you to have a swim in the sea.

The food very nicely presented & has a good selection, but a better choice of English dishes would have been appreciated ie. cereals & toast ready available.
All in all we enjoyed it that much we booked for September next year.

1 reader found this review helpful

Me and my wife visited this hotel in March on a late deal, after my wife had booked it I had thoughts that I would not like it because I am a fussy eater and don’t try different foods.
However when we got there I managed to find some eating places which did English food, but only one English pub which was nice, the hotel is very clean right on the beach and we got a sea view it was great.
The staff was great in the restaurant area, we went on a bed and breakfast deal there were plenty to choose from, such as pancakes, eggs, salad different breads fruit etc, tea coffee, orange and water.
The pool area is very good nice little bar and eating area the staff where great there were plenty of sun beds the staff come and put a cushion on the bed for you and most of all the weather was fantastic very hot.
The hotel grounds are very large and very nice; there is a Gym but not very big and not much equipment. There are shows on at night but these are not in English very often.
I would tell any of my mates to visit this great hotel for a relaxing holiday and lovely walks along the beach.
All in all a great holiday we will go back soon.