The Portland Hotel

I worked for many years in the hospitality trade and find myself at hotels in and around this area weekly. I feel that I try and be as fair as possible. This is the first time that I stayed here and I just feel that a little refurbishment would be great for the place. Breakfast was fine and so were the staff. For what you pay it is 'fine'. In fact breakfast service was actually excellent everything was done with a smile. I would go back but it would not be my first choice in edgbaston.

I was so suprised about the reviews i read previously. This hotel was defienately worth the money, it had everything we needed and was very comfortable and clean. I would recommened this hotel to everyone. Its is a bit far from the city centre especially when its so cold, when i arrived the window was open in my bedroom and it was freezing and took ages to warm up that i had to ask for an electrical heater. Overall the hotel was superb and in very good condition. DONT BE FOOLED BY THE OTHER REVIEWS!!! GROUP OF 8 GIRLS BETWEEN 4... more

Staff reasonably polite. Room was old, but bed was very comfy indeed. TV and tea-making facilities present and correct. Room was very clean, if a little stuffy until I opened the window (blind instead of curtains - bit odd!) Was annoyed at the lack of bath, as I'm sure I'd been told there would be one. Bathroom clean also. General hotel very tired - lift carpet was horrible! For £30 room and breakfast (which I decided not to sample), I couldn't complain. I wanted a place to crash for one night, and it did the job.

This hotel smells, is very dusty and unclean and looks like it has been filled with items from a car boot sale, could not wait to leave steer clear of this place and save your money the staff are not too helpful either and dont ask if everything ok as quite honestly nothing is and they know it, looking at the other reports, its about time this hotel had some money spent on it, and especially some training on decent customer service